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All 58 Naples hotels

Waldorf Astoria Naples

4.5 of 5 Resort   |   475 Seagate Drive, Naples, FL 34103 (North Naples)
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69%
Ranked #33 of 58 hotels in Naples
A recent review
4 of 5 stars reviewed yesterday
amberlower Sydney
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1,633 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (361)
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Sydney
Top Contributor
64 reviews 64 reviews
57 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed yesterday NEW

I can't help wondering why this ultra-modern property is classified as a Waldorf since it looks like a modern, stripped-bare, business hotel with no character or charm. I have come to expect more from a Waldorf by way of style, character and even history. The rate however, matches the hotel and perhaps this way there is no imperative to offer... More

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wales
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Have stayed at this hotel for the fifth year running for two weeks.thoroughly enjoyed our holiday as usual.Staff friendly and extremely helpful.My daughter spent her honeymoon here last year, and was with us this year along with her husband and my son with the exciting news of a baby on the way.The receptionist who checked us in made their stay... More

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Wicklow, Ireland
Top Contributor
58 reviews 58 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

My first impressions are that the lobby area and bar were very nice as was the pool bar and the food and drink that came from it. Great staff there too. The beach was a lovely bonus with a pleasant 10 min walk or a free 2 min tram ride. We had a suite and they are large ...... However... More

Was this review helpful? Yes 1
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review

Thank you or taking the time to share your feedback with us and thank you for your continued loyalty to Hilton. We certainly apologize for the manner in which your late departure was credited and we will be sure to discuss this with our staff to ensure it is a seamless request int the future. You are correct in stating... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Recently spent four days at this location. Professionalism and courtesy of the staff, without exception, was outstanding, particularly Tonya/concierge, Frances/guest services, and Dylan/beach detail. The property is clean, modern, expansive, luxuriant, well maintained, located in a beautiful setting of 20-something acres in a sea-abutting preserve. Located conveniently close to a plethora of high end dining and shopping options, it was... More

Was this review helpful? Yes 1
Boca Raton, Florida
1 review
3 of 5 stars Reviewed 3 days ago NEW

My room the first night was located right off the elevator and ice machine. I was awake all evening from the noise. The next day I complained to the front desk and the most friendly and lovely girl named Amber made the rest of my stay wonderful. If it was not for Amber and her professionalism and caring manner I... More

Was this review helpful? Yes 2
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review

Thank you Donna for your kind review. We all know that things can go wrong but it is the manner in which we address them that can make all the difference and I will be pleased to pass along your compliments to Amber. She truly is one of our stars. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

This hotel is in dire need of renovation and generally the staff, especially in the pool area are not even close to being interested in the guests. They are impolite and have a tendency to act as schoolteachers telling off their students. This has been a Waldorf for some years now, but there are still signs that show the former... More

Was this review helpful? Yes 1
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review

Please accept our sincere apologies for this experience. Our goal is to provide nothing but the best in accommodations in service and I will be sharing your feedback with our Management Team to address immediately. The good news is that we have already started our enhancement project and we hope you will be back to see it. Thank you choosing... More

Vernon, New Jersey
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This Waldorf property is very nice. One thing I did not like at all was the wrap around style of the balconies. I'm not sure what the architect for this design was thinking. When you have your curtains open the person in the next room could be on their balcony and look over into your room. And you can do... More

Was this review helpful? Yes 1
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review

Thank you for taking the time to share your experience with us. By all accounts with the exception of the balcony experience, you did enjoy your stay and we appreciate you giving us a try. Although we will not changing the balcony set up during our enhancements this summer, we do hope you will come back to see our finished... More

South Florida, Florida
Senior Contributor
48 reviews 48 reviews
42 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

This is my second trip (and review) of this property. Sadly, it will be my last. I'll start with the worst for those readers having little time: I witnessed the beach grill staff overtly sexually proposition teenage girls ("You girls want to make a little extra money?") who were children of guests. And I'm afraid it doesn't get much better.... More

Was this review helpful? Yes 2
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review

Thank you for providing your feedback. I have sent you a private in response to your email to me and will get back to you with my findings. Please accept my sincere apologies. More

Charlotte, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We loved the beach amenities. There is a quick service restaurant and bar. The towel/beach guys were so friendly and helpful every day all the time. Can't say enough about how pleasant they were. We stayed in the bungalows. They are laid out well, very spacious and family friendly. There were a lot of maintenance issues such as; shower handles,... More

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Hunter H, General Manager at Waldorf Astoria Naples, responded to this review

Vicki, thank you so much for sharing your feedback on this wonderful site. We are glad to hear that your overall stay was enjoyable and we will be sure to pass along your compliments to the team. More

Boynton Beach, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

This should not be a Waldorf. It should be a Hampton Inn. The place has wall paper falling off the walls. The balconies have paint falling off of them (FYI: they are redoing some of the balconies so it is SUPER noisy in the morning because they are working on the balconies). The bathrooms are straight out of 1995. We... More

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 1
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review

Stacy, thank you for sharing your feedback. We are truly embarrassed to hear of your experience and we hope you will accept our sincere apologies. We are planning a renovation of the resort and guest rooms this summer and we hope you will have the opportunity to come back and see it. With regards to your missing necklace and earrings,... More

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Hotel Summarization (Beta)

What travelers say

  • Pool area(35)
  • Golf cart(31)
  • Very nice(30)
  • Water slide(13)
  • Resort fee(12)
  • Breakfast buffet(11)
  • Great time(9)
  • Rooms are clean(6)
  • Tram ride(5)
  • Friendly and helpful(4)

Additional Information about Waldorf Astoria Naples

Address: 475 Seagate Drive, Naples, FL 34103
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples > North Naples , Pelican Bay
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Waldorf Astoria Naples 4.5*
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Also Known As:
Waldorf Astoria Naples Hotel Naples
The Waldorf Astoria Collection Naples

463 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Top resorts Hotel in Naples #8 On the Beach Hotel in Naples #8 Spa Hotel in Naples #9 Luxury Hotel in Naples #17 Business Hotel in Naples #29 Family Hotel in Naples #31 Romantic Hotel in Naples
Hotel Class
Official Description (provided by the hotel)
The Waldorf Astoria Naples is Southwest Florida’s insider secret for couples, families and business groups looking for an eco-smart beach retreat with panoramic views of the Gulf of Mexico. Set on 23 waterfront acres adjoining a 200-acre nature preserve and mangrove estuary, the resort is celebrated for its genuinely friendly staff who embody the highly hospitable philosophy of "The answer is yes; what’s the question?" Inviting features include spacious guestrooms, suites and bungalows with private balconies or patios; same-floor meeting space and break-out rooms with floor-to-ceiling windows; energizing recreation, including championship golf, award-winning tennis and water sports on three miles of sugar sand beach; three signature pools, including one with a 100-foot water slide; a rejuvenating Waldorf Astoria Spa and inventive dining options. It’s also just a short stroll or bike ride on palm-lined streets to unique shops, restaurants and galleries. ... more   less 
Number of rooms
474

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