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All 59 Naples hotels

Waldorf Astoria Naples

4.5 of 5 Resort   |   475 Seagate Drive, Naples, FL 34103 (North Naples)
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Ranked #34 of 59 hotels in Naples
Certificate of Excellence 2013
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1,449 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (313)
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English first
Alexandria, Virginia
Top Contributor
104 reviews 104 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed today NEW

Enjoyed 5 days here. Staff all very helpful and polite--great service. Hotel nicely decorated; showing its age just a bit. Only real complaints was the A/C in room could not crank up enough to get the room below 73 deg, so a bit warm to sleep in; thankfully, our corner room allowed us to opening both sliders for a cross... More

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Cabo San Lucas
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Pool with water-slide was a blast. George at the pool bar was on point. Beach and Kayaking was nice too. Worth the money! Hotel staff went above and beyond for my twins 8th with cupcakes, jellybeans and candy.

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esko, mn, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I and our 2 teens just spent 4 nites. We stayed in one of the Bungalow Suites which was pefect for our needs. Great bedroom with a door for my wife and I and large living area with foldout sofa for the kids. Fridge and microwave in the room for snacks and breakfast. Large patio with table... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband, 8 year old daughter, and I stayed at the hotel in March for spring break and had a wonderful vacation. The hotel was clean and the pool was fabulous, especially for children, since there is a water slide. The beach is a short walk or tram ride away. I know some people don't want to have to walk... More

Was this review helpful? Yes 1
Miami, Florida
1 review
4 of 5 stars Reviewed 3 days ago NEW

Amazing stay thank you to the well trained staff starting with Mayte ( From Puerto Rico) -Front Desk, Nino the Italian, Chris and Francis ( Who loves my country Costa Rica) from the Bell staff.. Victor from Macedonia from F & B, who made my night by preparing me a cappuccino after hours.:) . The pool for adults was very... More

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Renton, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

Do not be fooled by the Waldorf Astoria name or the high price tag. This is an outdated and shabby hotel that did not meet my needs. The staff probably do the best job they can but I expect a lot more than I received for the price I paid. I stayed at this hotel because of an educational conference... More

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 2
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review

Thank you for your feedback. We are glad you chose our property during your stay in our area, and we apologize that you encountered unsatisfactory conditions in your guest room and that your concerns were not completely resolved. We have addressed the issue and instituted additional training with our housekeeping and engineering staffs to avoid that issue in the future.... More

washington dc
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a very nice property. Lobby is great; pool is very nice. The staff is very mixed -- housekeeping manager -- superb. Car valet, porter great. Front desk was really off however which is sort of the inverse of what you would expect. Our room has a terrible mold smell. The front desk woman M (eastern european) said she... More

Was this review helpful? Yes 2
Cleveland, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Traveled to Naples with my husband on business. We got to our room, unpacked, and went to explore the hotel. When we returned, we couldn't get in our room. Went to the front desk and they gave us 2 new keys. The new keys didn't work. Went back down. Security came up with us to ensure we got in. Again,... More

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Hunter H, General Manager at Waldorf Astoria Naples, responded to this review

We appreciate your honest feedback and apologize for the unfortunate experience you had. We are reviewing your comments about the key card issue and revising our processes with our front office and security teams. We regret the inconvenience this caused you and we invite you to contact us directly if we can be of any further assistance to you. More

Florida
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We've been down to Naples quite a few times over the years, and thought we'd give the Waldorf a try to see if it was "the" hotel for us in the area. Sadly, the Waldorf was disappointing: the hotel is not on the beach, the views are distant, the rooms are worn and tired, and the hotel is without charm... More

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Sarasota
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I am very fortunate to travel extensively and I have never met a more helpful, courteous, friendly and all around great guy than John at the pool. I actually refer to him as "my" John. The Waldorf Astoria in Naples, Florida should consider themselves very fortunate to have such an incredible employee who represents this facility with so much passion.... More

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Hotel Summarization (Beta)

What travelers say

  • Pool area(35)
  • Golf cart(32)
  • Very nice(30)
  • Resort fee(13)
  • Water slide(13)
  • Breakfast buffet(11)
  • Great time(9)
  • Rooms are clean(6)
  • Tram ride(5)
  • Friendly and helpful(4)

Additional Information about Waldorf Astoria Naples

Address: 475 Seagate Drive, Naples, FL 34103
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples > North Naples , Pelican Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Naples
#9 Luxury Hotel in Naples
#9 On the Beach Hotel in Naples
#16 Business Hotel in Naples
#16 Romantic Hotel in Naples
#31 Family Hotel in Naples
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Waldorf Astoria Naples 4.5*
Official Description (provided by the hotel):
The Waldorf Astoria Naples is Southwest Florida’s insider secret for couples, families and business groups looking for an eco-smart beach retreat with panoramic views of the Gulf of Mexico. Set on 23 waterfront acres adjoining a 200-acre nature preserve and mangrove estuary, the resort is celebrated for its genuinely friendly staff who embody the highly hospitable philosophy of "The answer is yes; what’s the question?" Inviting features include spacious guestrooms, suites and bungalows with private balconies or patios; same-floor meeting space and break-out rooms with floor-to-ceiling windows; energizing recreation, including championship golf, award-winning tennis and water sports on three miles of sugar sand beach; three signature pools, including one with a 100-foot water slide; a rejuvenating Waldorf Astoria Spa and inventive dining options. It’s also just a short stroll or bike ride on palm-lined streets to unique shops, restaurants and galleries. ... more   less 
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Also Known As:
Waldorf Astoria Naples Hotel Naples
Waldorf Astoria Naples Hotel
The Waldorf Astoria Collection Naples

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