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All 59 Naples hotels

Waldorf Astoria Naples

4.5 of 5 Resort   |   475 Seagate Drive, Naples, FL 34103 (North Naples)
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69%
Ranked #33 of 59 hotels in Naples
Certificate of Excellence 2013
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1,462 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (315)
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English first
Amherst, New Hampshire
1 review
5 of 5 stars Reviewed today NEW

I travel frequently on business but am at the Waldorf with my 2 kids (age 16 and 10) for their school break. My wife was not able to join us, so I am in uncharted territory. I have to say that what makes this place great for me was that Dylan Silva from the beach staff took a personal interest... More

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1 review
4 of 5 stars Reviewed yesterday NEW

This hotel is old and needs a lot of work I love the walk to the beach under the mangroves its nice and cool for the .6 of a mile walk. Once I got to the beach I encountered behind the counter Devin he helped us with whatever we need without a problem. I might come back if they fixed... More

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New Orleans, Louisiana
1 review
5 of 5 stars Reviewed yesterday NEW

My son and I get together around 5-6 times a year, he lives in FL with his mom. Over Eastern we decieded to stay at the Waldorf Astoria Hotel in Naples and what a great time we had. We arieved on Thu. before Eastern and departed in the afternoon on Easter Sunday. The Hotel is great for Kids, my son... More

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Clark, New Jersey
Contributor
16 reviews 16 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here for two nights in March 2014. Upon my arrival, which was at 2 pm, my room was not ready. I went down to the beach, had lunch and relaxed for a little while, and my room was still not ready by 3:30. At almost 4 pm, my room was ready. This was the only blip during my... More

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Carmichael, California
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

My big issue with this hotel is the HVAC system (heating and air conditioning). Guess what? I work in that industry. Here we are on a conference for Principles of commercial HVAC contractors and we sweated like pigs. In the rooms we were comfortable but had to have the a/c on lowest setting to stay cool. The meeting rooms were... More

Was this review helpful? Yes 2
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review

We are currently working with our maintenance team to ensure that the necessary repairs are made to our HVAC system and sincerely apologize for the discomfort you encountered. If you return to our area, we hope you will consider staying with us again so that we can deliver the singular Waldorf luxury experience that you deserve. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW via mobile

This resort is a joke. Dirty rooms, moldy bathrooms, rude staff, and management nowhere to be found. I would have loved to talk to the GM but he/she just probably hides in the office all day. I won't be coming back and if your thinking about visiting Naples, I would strongly suggest staying anywhere else. Maybe this resort would be... More

Was this review helpful? Yes 2
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review

Thank you for your candid feedback regarding your stay with us. The comfort of our guests is our first priority, and I appreciate your sharing your concerns regarding the condition of your guest room and bathroom.. I am actively working with our housekeeping team to ensure that cleanliness issues never interfere with the outstanding experiences we promise our guests, and... More

Garden City, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

The hotel has an identity crisis. It is trying to be like the Ritz in Naples, but failing at every level except price. The service is terrible, starting with the check in process and the concierge staff makes no attempt to talk about or recommend anything that is not is some local brochure, but without really knowing what they are... More

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 2
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review

Thank you for taking the time to provide us with your comments. While your stay wasn't terrible, there is clearly some room for improvement and we will do all we can to do just that. Please accept our sincere apologies for this less than stellar visit. We will be sure to share your comments with our team to ensure these... More

Paris, France
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I spend a lot if time traveling the US on business. There are many choices to make. Fortunately the Waldorf Naples has made travel better. On my 4th stay this year they had me when I checked in with the room ready and amenities set. The property is one of the nicer ones on Florida's southwest coast with beautiful views... More

Was this review helpful? Yes 1
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review

Thank you Elliott! I was pleased to hear that we are getting better each visit and we hope this trend continues, especially following our enhancements this summer. We trulyl value your continued loyalty and if I can be of any assistance at all, please don't hesitate to contact me directly. More

Darien, Connecticut
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We've been staying at this Property for almost 20 years. The resort has been "The Registry,"and the "Naples Grand" - the Waldorf has recently sold this property to a FL investor. The hotel is in dire need of guest room and bathroom renovation. The beds are comfortable, but the price does not meet the service or the room amenities. The... More

Was this review helpful? Yes 1
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review

Thank you for taking the time to provide us with your feedback on your most recent visit during Spring Break with your family. We were saddened to hear that you did not enjoy this visit as much as you have in the past and hope you will accept our sincere apologies. We are expecting an enhancement this summer and we... More

Senior Contributor
38 reviews 38 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We have been staying at this property for several years. The rooms in the tennis bungalows area could be updated, but we find them very comfortable. The tennis facilities are outstanding. We enjoy the quiet at the lap pool. While we only eat breakfast at the hotel, the food is very good and the service is very good. I suggest... More

Was this review helpful? Yes 1
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review

Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage. More

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Hotel Summarization (Beta)

What travelers say

  • Pool area(35)
  • Golf cart(32)
  • Very nice(30)
  • Resort fee(13)
  • Water slide(13)
  • Breakfast buffet(11)
  • Great time(9)
  • Rooms are clean(6)
  • Tram ride(5)
  • Friendly and helpful(4)

Additional Information about Waldorf Astoria Naples

Address: 475 Seagate Drive, Naples, FL 34103
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples > North Naples , Pelican Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Naples
#9 On the Beach Hotel in Naples
#9 Luxury Hotel in Naples
#17 Business Hotel in Naples
#29 Romantic Hotel in Naples
#30 Family Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Waldorf Astoria Naples 4.5*
Official Description (provided by the hotel):
The Waldorf Astoria Naples is Southwest Florida’s insider secret for couples, families and business groups looking for an eco-smart beach retreat with panoramic views of the Gulf of Mexico. Set on 23 waterfront acres adjoining a 200-acre nature preserve and mangrove estuary, the resort is celebrated for its genuinely friendly staff who embody the highly hospitable philosophy of "The answer is yes; what’s the question?" Inviting features include spacious guestrooms, suites and bungalows with private balconies or patios; same-floor meeting space and break-out rooms with floor-to-ceiling windows; energizing recreation, including championship golf, award-winning tennis and water sports on three miles of sugar sand beach; three signature pools, including one with a 100-foot water slide; a rejuvenating Waldorf Astoria Spa and inventive dining options. It’s also just a short stroll or bike ride on palm-lined streets to unique shops, restaurants and galleries. ... more   less 
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Also Known As:
Waldorf Astoria Naples Hotel Naples
Waldorf Astoria Naples Hotel
The Waldorf Astoria Collection Naples

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