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Hilton Naples

#15 of 58 Hotels in Naples
Certificate of Excellence
GreenLeadersPlatinum level
4.0 of 5
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5111 Tamiami Trl N, Naples, FL 34103
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Hilton Naples
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Ranked #15 of 58 Hotels in Naples
Certificate of Excellence
GreenLeadersPlatinum level
A recent review
5 of 5 stars Reviewed June 1, 2012
CCTVTrainer Orlando, Florida
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987 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Naples
See the most recent reviews
Orlando, Florida
Top Contributor
75 reviews 75 reviews
60 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed June 1, 2012

Stayed at this Hilton for one night on business, didn't take advantage of much other than the room itself and breakfast. The room was clean and crisp with no complaints from me. The property as a whole gave me the old Florida kind of feel for some reason, being a Floridian you don't see or find that much any more... More 

Was this review helpful? Yes 2
Fort Lauderdale, Florida
Top Contributor
126 reviews 126 reviews
88 hotel reviews
229 helpful votes 229 helpful votes
4 of 5 stars Reviewed May 29, 2012

We stayed at the Naples Hilton for the Memorial Day Weekend. Even though the hotel was completely full for the long weekend, the entire staff was friendly and responsive. They were very busy but did a good job of making guests feel special. It’s a short walk from the elevator to our corner room. Room 484 is pretty standard; king... More 

Was this review helpful? Yes 5
Plantation, Florida
Top Contributor
64 reviews 64 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 28, 2012

My husband and I just returned from a weekend in Naples, FL at the Hilton and had a very pleasant stay. Everything is clean and the staff was very accommodating. We told them it was our one year wedding anniversary and the woman at the front desk immediately gave us access to the Executive Lounge on the 4th Floor. This... More 

Was this review helpful? Yes 1
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

Thank you for sharing such an important event with us and Happy 1st Anniversary! I am thrilled to hear you enjoyed the accommodations and our Hilton Naples team. I do apologize for the noise of other guests and am passing on your comments to our department heads to figure out a solution to this. I want to personally thank you... More 

ft. lauderdale, fl
Top Contributor
91 reviews 91 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed May 28, 2012

We come to Naples a couple of times a year. We have stayed at the Hilton around 8 times. We always have good service, a nice room, and a relaxing stay. Housekeeping is great, the exective room staff is terrific, and the desk staff is very accomodating, especially Diane.

Was this review helpful? Yes 3
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

I appreciate your loyalty to our Hilton Naples property when traveling to Naples. Our Hilton team members strive to ensure that all of our guests feel valued, respected and genuinely cared for. Thank you for letting us know the efforts of our team are recognized. They will be most appreciative of your kind comments. Please let me know when you... More 

UK
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed May 28, 2012

This is primarily a business hotel but the facilities and people are first class, especially the people - check in, bell hops, maid service, restaurant all deserve a pat on the back. Located near the Waterside shops (very expensive!) which also boasts some excellent restaurants which are great value. From the Hilton there is a shuttle bus to the beach,... More 

Was this review helpful? Yes 3
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

I couldn’t be more pleased that you enjoyed the facilities, amenities, Shula’s, our location and our wonderful Hilton Naples team. Thank you again for your visit and kind words. We will be happily awaiting for your return visit! More 

Dublin, Ireland
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed May 27, 2012

We stayed there for 3 nights and enjoyed every minute, although the hotel is a distance from the centre of Naples it is still worth the stay. We stayed on the 4th floor and therefore could take advantage of a nice continental breakfast and in the evenings there was a very nice selection of tempting nibbles . We found the... More 

Was this review helpful? Yes 2
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

Thank you for choosing the Hilton Naples hotel during your time in Naples. I am so pleased that you had a great visit – and really appreciate you taking the time to comment on the offerings that come with our Executive Level guest rooms and the outstanding service of our staff. The hotel is located five miles from Old Naples... More 

Scottsdale, Arizona
Top Contributor
51 reviews 51 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed May 25, 2012

I was a business traveler and the pros of the hotel were the fact that the rooms were very clean. The Barrons' magazine is there bright and early Saturday morning as well as the Wall Street. The room safe is huge, I could fit my 17 1/2" X 12" laptop in there easily. The desk was large, with a comfortable... More 

Was this review helpful? Yes 2
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

Thank you so much for your review. I absolutely appreciate the feedback we received from you. I do apologize that the fitness room did not meet your expectations. We do our best to accommodate our guests wanting to keep up with their workouts while traveling so in addition to our in-house fitness center (all equipment was upgraded in November 2011)... More 

Fort Lauderdale, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 23, 2012

My mother and I had been making funeral arrangements in Bradenton and wanted to stay in naples prior to heading home to ft. Lauderdale. We made reservations at the last minute for one night and ended up staying two. We had stayed here a few years ago but the service and Room quality were even better than before. From evi... More 

Was this review helpful? Yes 3
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

I am so pleased that you had a great stay at the Hilton Naples hotel during a difficult personal time. I appreciate you taking the time to recognize Evi, Joe & Josh as they are all very valued members of our team. Your comments recognizing the excellent service of our staff are most appreciated and I took the liberty of... More 

London
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 5, 2012

This is a large hotel, not in a great location for holiday makers, away from the beaches located close to and on a main road / route. The exec room had no balcony (not many do) and although high up, the view was poor. The exec lounge is very small and not always staffed, there's no staff desk in there... More 

Was this review helpful? Yes 2
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

Thank you for taking time to write a review. As a hotel that caters to both business travelers, social events and our valued leisure traveler, we strive to maintain a positive experience for all of our guests and I am sorry that we failed to do so in this instance. Our entire team works very hard to make every guest... More 

Singapore, Singapore
Top Contributor
90 reviews 90 reviews
24 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed May 3, 2012

This really didn't feel like a Hilton. You felt like you were turning into a strip mall, or into a roadside hotel in Orlando. The staff were great, very friendly and helpful. The food was overpriced at Shula's, except for breakfast, and the hotel was not efficient. We had a hold on our card for several weeks and had to... More 

Was this review helpful? Yes 2
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

Thank you for sharing your experience and the kind words about our team. I'm truly disappointed to hear that the restaurant did not meet your expectations and apologize for any billing delay. We've certainly taken your comments to heart and will share with our management. I hope you'll visit us again; you'll find that prices in the summer months are... More 

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