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Hilton Naples

#15 of 58 Hotels in Naples
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5111 Tamiami Trl N, Naples, FL 34103
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1,048 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Naples
See the most recent reviews
Fort Walton Beach, United States
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed April 23, 2013

This was the first time I stayed at this property. What a delight! The hotel is located at the north end of Naples - right where my family wanted to be. The lobby is elegant and clean. The staff was super friendly. The rooms were large and clean - very nice, but not ultra luxe. Overall, I was very surprised... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Niccole N, Director of Sales at Hilton Naples, responded to this review

Recommending our Hilton Naples hotel to your family & friends is the highest compliment we can receive so we give you a heartfelt Thank You! Our team works tirelessly to ensure that everyone who walks through our front lobby doors feels valued. Thank you for sharing the wonderful experience you had while staying with us and I do hope your... More 

Pembroke Pines, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2013

This was my second stay at the hotel (and the first for my boyfriend) and we were extremely pleased with the staff, service and offerings at the Hilton. I wish I had known about the beach package during my first visit (with my kids) as this was a very nice complement to our short weekend getaway. Staff at the front... More 

Was this review helpful? Yes 1
Niccole N, Director of Sales at Hilton Naples, responded to this review

We know you have many choices when choosing a hotel and I’m thrilled to hear you chose the Hilton Naples! Thank you for sharing your experience with other TripAdvisor community members. I have shared your wonderful comments with our team and you brightened their day. Please let me know when you have the opportunity to visit Naples again. I would... More 

Everett, Washington, United States
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 20, 2013 via mobile

The hotel is lovely, closely located to the beach and easy access to the interstate. The staff was very helpful and everyone was there to was please...except housekeeping. I stayed on the executive floor, the room wasn't vacuumed and the sinks weren't cleaned out, until i went directly to the cleaning staff and requested they makeup my room correctly, this... More 

Was this review helpful? Yes 2
Niccole N, Director of Sales at Hilton Naples, responded to this review

Thank you for your many compliments about the location and staff. I am happy to read you had a nice visit and will give us another chance to showcase our four diamond service we are known for. I do apologize that the housekeeping experience did not meet your satisfaction. Many of our housekeeping staffs are loyal team members since the... More 

Brentwood, Tennessee
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed April 19, 2013

Very nice place to stay. The room was wonderful. The pool, spa, waterfall and outside area are very relaxing. Too bad I had to work and could not enjoy the property more. They have a shuttle to take you to the beach, if you don't want to do a 10 minute walk. Great location and the staff was oh so... More 

Was this review helpful? Yes 2
Niccole N, Director of Sales at Hilton Naples, responded to this review

We are fortunate at the Hilton Naples to accommodate both those guests traveling on business and to those guests who come to Naples for a little R&R. Our central location makes it accessible to get to nearby SWFL Int’l Airport as well as the local business offices of many national corporations. The Hilton Naples strives to ensure that all our... More 

A TripAdvisor Member
5 of 5 stars Reviewed April 17, 2013

Our stay at the Hilton while visiting Naples Florida was excellent. We have already booked another visit. It was quiet, clean, and the location was perfect. We enjoyed the person playing the piano in the lobby as we were waiting to be picked up.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Niccole N, Director of Sales at Hilton Naples, responded to this review

Thank you for choosing the Hilton Naples. I am thrilled to read we were able to provide you with the wonderful experience you were looking for. Thank you again for your visit and for sharing your great experience with other TripAdvisor travelers. We look forward to welcoming you back! More 

Jacksonville
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 15, 2013

very courteous staff, they made my stay an enjoyable one from the front desk to the bellboy, housekeeping, and also people in the banquet room, I would definitely stay there again. I wanted to try Shula's and it lived up to all my expectations.

Was this review helpful? Yes 1
Niccole N, Director of Sales at Hilton Naples, responded to this review

Thank you for choosing Hilton Naples and for sharing your experience with other travelers here on TripAdvisor! It’s great to see that you had an enjoyable visit at the hands of our helpful staff. We appreciate your support – and hope to welcome you back in the future. Sunniest Regards from Naples, Niccole Neebling Director of Sales nneebling@cooperhotels.com More 

Greenock
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 15, 2013

Spent 4 nights at the Hilton. The reception staff were (on the whole) fine but I do recognise the comments about a few not being bothered. There was one in particular on reception who looked as if she was there only to pick up her wages. This was, however, the exception and the other staff on reception and in the... More 

Was this review helpful? Yes 1
Niccole N, Director of Sales at Hilton Naples, responded to this review

Thank you for sharing your experience at the Hilton Naples! Thank you for your kind comments regarding our staff as a whole. While we are fortunate to have a wonderful facility and location, we firmly believe that our biggest asset is the friendly, attentive service that our staff provides daily. They really do take the service they offer to heart... More 

Boca Raton, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 13, 2013

I stay here once a month on business. The customer service at this hotel is flawless. Shauna and Darlene at the front desk are extremely pleasant and polite. They take the extra step to make your stay enjoyable. The hotel is centrally located in Naples and the rooms are well maintained. The management is prompt to addressing any concerns. JF

Was this review helpful? Yes 1
Niccole N, Director of Sales at Hilton Naples, responded to this review

We are honored to be your first choice of hotel accommodations when coming to Naples for business. It is our pleasure providing you with the service that you deserve. We know that both Shauna and Darlene are huge assets to our team and I appreciate you mentioning them. I shared your comments with both of them and know they really... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed April 12, 2013 via mobile

Spent a night here with the children en route from Orlando to The Keys. Staff really couldn't be bothered and pool food took nearly an hour to arrive. Beautiful hotel and rooms very clean. My son said as we left this morning, "Mum, they didn't really like us here, did they ?" I had to agree.

Was this review helpful? Yes 5
Niccole N, Director of Sales at Hilton Naples, responded to this review

Allow me to begin by offering my sincere apologies to you and your son for the disappointment you experienced. We understand you have choices when it comes to accommodations and by choosing to stay with us, it is our duty and desire to provide you with stellar service and making each of one of you feel valued and welcome. It... More 

New York City, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 10, 2013

The Hilton Naples is a beautiful hotel nestled in the Heart of Naples Florida. Although on the main rd. it is secluded well back into the property line where it is quiet and peaceful. Rooms are the best you can find, and the outdoor pool behind the hotel is quiet and private enough for a baby to sleep. The place... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Beach chairs(12)
  • Executive Lounge(8)
  • Very good(4)
  • Pool area(3)
  • Great Place(3)
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