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Hilton Naples

#16 of 58 Hotels in Naples
Certificate of Excellence
GreenLeadersPlatinum level
4.0 of 5
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5111 Tamiami Trl N, Naples, FL 34103
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Hilton Naples
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Ranked #16 of 58 Hotels in Naples
Certificate of Excellence 2014
GreenLeadersPlatinum level
A recent review
5 of 5 stars Reviewed August 5, 2012
jtfn ft lauderdale
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962 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Naples
See the most recent reviews
ft lauderdale
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 5, 2012

Came to celebrate Anniversary and from the time we checked in to the time we checked in it was NO WORRIES. Beds and pillows very comfortable!!! All facilities exceptionally clean and beautiful. Spent the day at the beautiful pool area and ate poolside. Anniversary dinner at Shula's downstairs a was a meal to die for. Service was exceptional!!!! We never... More 

Was this review helpful? Yes 2
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

Happy Anniversary! Thank you for allowing Hilton Naples & Shula’s to take part in such an important event. I’m thrilled that you enjoyed your dinner, service, guest room and pool. We hope to share many more anniversary celebrations with you. More 

Luxembourg
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 5, 2012

Overall this is a nice hotel, but for us too far away form Naples Downtown. We stayed on the executive level floor and the room was nice, but with some issues: there are two double beds instead of two queen beds, which was really too small for our two teenagers; during the first night, my son went to the bathroom... More 

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LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

Thank you for recognizing our team’s efforts. I apologize and assure you that we use the safest and most effective products for cleaning and pest control. Our intention with all of our websites is to let our prospective guests know that we are centrally located, within walking distance to the beautiful Waterside Shops and one half mile from the beach.... More 

Florida
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed August 3, 2012 via mobile

The Hilton was a pleasant stay. We had wonderful room service & very accommodating. Since I am allergic to feathers I requested the pillows & comforter be replaced. By the time I returned from dinner all was exchanged. Ever though the hotel is not on the beach they do provide shuttle service to a near by beach. (NEVER travel to... More 

Was this review helpful? Yes 1
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

Thank you for taking the time to let the readers know how much you enjoyed your stay at the Hilton Naples hotel. I’m glad we were able to accommodate your request for an alternative fiber comforter and pillows. We do our best to acknowledge all of our valued guests’ request to make their stay most comfortable. Please let us know... More 

Sarasota, Florida
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 2, 2012

My husband and I live not too far from Naples, so we decided to get away for a weekend. I booked online and got a great rate! Check-in was a breeze, as was check-out. Loved the bartender at Shula's--she knew her stuff and was friendly but not intrusive. Room was clean, though a little outdated. A few negatives: did not... More 

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LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

One of the things I love most about living in Florida are the choices we have for exploring on the weekends. Thank you for choosing the Hilton Naples for your quick getaway. I’m glad you found so much value in our offerings. I do want to apologize for the experience you had with the room and water temperature. Our housekeeping... More 

Linden, Virginia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 1, 2012

We had a wonderful Experience at The Hilton Naples. Lisa Vinciguerra and Jeff Jerome were incredible! our room was immaculate and very comfortable and the staff went above and beyond in making us feel welcome. The complimentary beach chairs, towels and water were very much appreciated! If you need a great, friendly, professional place to stay in Naples, Florida we... More 

Was this review helpful? Yes
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

So thrilled you enjoyed your stay at the Hilton Naples Hotel. I have to agree with you that both Lisa and Jeff go above and beyond in everything they do. Thank you for the high recommendation. This is always the best compliment any of our valued guests can give us. Glad you enjoyed your vacation in Naples and can’t wait... More 

Highland Park, TX
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 31, 2012

Staying for business trip to Naples, FL. Looking forward to a great hotel that would meet my simple business needs. Was booked for 3 consectative weeks, due to close proximity to client site. It is a nice hotel. Pretty good restaurant for lunch/dinner. Much better suited to vacationers than business users. Rooms are a little dated, not an original Hilton... More 

Was this review helpful? Yes 4
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

Thank you for shedding light on an issue many business travelers experience when out on the road. We have listened to your feedback and because you were kind enough to let your internet issues known, we have researched & put in place a program that may help other business travelers who require heavier internet usage. As of this week, if... More 

Concord, North Carolina
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 25, 2012

Stayed here as conference overflow location Got great room price thru Expedia. Room was clean & spacious for 2 people and the cleaning crew were excellent. Hotel is on Rt. 41 with easy access to everything. Free shuttle service to the beach plus they provide 2 beach chairs, towels, & bottled water. Shuttle Leaves several times in AM & PM.... More 

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LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

Thank you for mentioning our great location and wonderful housekeeping team. The Hilton Naples is located within one half mile from the beaches in Naples. Although we are not located directly on the beach, we sure make it easy for our guests to get there with our complimentary beach package which includes a free shuttle that embarks to the beach... More 

Scotland
Top Contributor
114 reviews 114 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 22, 2012

Very nice hotel, pleasant helpful staff, good location. We had a nice room on the executive floor, nice snacks in the evening and a good breakfast as well.

Was this review helpful? Yes 2
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

Thrilled to read you enjoyed your stay at the Hilton Naples Hotel. Many of our guests choose to upgrade to the Executive Floor to enjoy the private lounge with complimentary continental breakfast and evening hors d’oeuvres. I’m glad you enjoyed it. Please let us know when we can welcome you back to the Hilton Naples. More 

Tampa, FL
Top Contributor
64 reviews 64 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 22, 2012

We stayed here for one night. The staff at this hotel is amazing and extremely helpful. Our room was spacious and clean. The only negative is that the walls are a little thin and I could hear the next room when I was trying to fall asleep. There was a flat screen tv, coffee and tea and a mini fridge... More 

Was this review helpful? Yes
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

Thank you for the kind words about our award winning staff. They work very hard to make sure every guest at the Hilton Naples feels valued and welcome. I appreciate that you let them know their efforts are noticed and well received. I have shared your warm comments with each of them. I know they will walk with a little... More 

Senior Contributor
43 reviews 43 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 21, 2012 via mobile

We stayed at this hotel for 2 nights. Great hotel, staff and service. We liked so much the executive level, because there was a good breakfast and snacks at night. This level is very quiet. I would like to thank all staff, they were so nice!

Was this review helpful? Yes 1
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

I would like to thank you for letting the readers’ on TripAdvisor know how much you enjoyed your stay at the Hilton Naples. I appreciate you mentioning our team and have passed your comments on to them. Please let us know when you will be coming back to Naples as we would love to welcome you back as our valued... More 

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