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Hilton Naples

#18 of 58 Hotels in Naples
Certificate of Excellence
GreenLeadersPlatinum level
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5111 Tamiami Trl N, Naples, FL 34103
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Hilton Naples
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Ranked #18 of 58 Hotels in Naples
Certificate of Excellence 2014
GreenLeadersPlatinum level
A recent review
5 of 5 stars Reviewed July 5, 2012
Crazy_Canuck_Tdot Stouffville
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941 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Naples
See the most recent reviews
Stouffville
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 5, 2012

We stayed here for 5 days, and thoroughly enjoyed it. The staff was great, place was clean, and they had complimentary towels, bottled water and chairs with coolers on the back for the Beach. They also had a complimentary shuttle bus to the beach everyday. Conveniently located to tons of shopping, retail stores, malls, zoo, etc.

Was this review helpful? Yes 1
NAPLES, FL
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 4, 2012

This hotel is absolutely NOT a FOUR STAR HOTEL, more like a THREE STAR, it is not clean enough. We stayed recently for 4 nights and found that it was a bit too shabby and our room (especially our bathroom), should have been cleaned better i.e. garbage still left on our floor, the bathroom floor definitely not mopped. Also for... More 

Was this review helpful? Yes 3
Management response:

We are sincerely sorry that you found your experience less than satisfactory. I appreciate you being forthcoming and since it is not at all typical of our hotel housekeeping efforts to be perceived as anything less than stellar, you have my full attention. I would like to assure you that the underlying team member culture has always been focused on... More 

New York
Top Contributor
54 reviews 54 reviews
34 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed June 29, 2012

I was here for two nights for a business trip. The hotel was very nice and the staff was very helpful and friendly. I stopped outside to see the pool and was surprised to see how small and old it was - like a motel pool. Definitely needs an upgrade. If this had been a place that I had chosen... More 

Was this review helpful? Yes
Management response:

Thank you for your kind words regarding our staff. They strive to make all of our guests feel welcome and valued. I'm glad they were able to create an enjoyable experience while you were traveling on business in Naples. More 

LaBelle, Florida
1 review
4 of 5 stars Reviewed June 28, 2012

I stayed in room 265, had a view of the hot tub and partial pool. It was close to the vending/ice and elevator, made it nice for my disabled mother. We brought along our small dog and it was just suitable for the whole family. Rooms were clean, but could be cleaner. Beds were very comfortable! Pool was always full,... More 

Was this review helpful? Yes
Management response:

Thank you so much for taking the time to share your experience. We are delighted that your entire family enjoyed your stay. The Hilton Naples is in complete compliance with all ADA requirements and we welcome all suggestions on how to improve our services. Our team looks forward to welcoming you back next time you visit Naples. More 

chicago
Contributor
17 reviews 17 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 23, 2012

The Hilton Naples was a great find on our part. We were traveling from Clearwater to Ft. Lauderdale and just touring the Naples area first. The hotel is beautiful and the staff very helpful in all ways. Our room was spacious, and very clean. The bed was very comfortable. We chose to stay in the hotel for dinner and ate... More 

Was this review helpful? Yes
Management response:

So glad you found the Hilton Naples during your travels. Thrilled to hear you enjoyed your stay and dinner at Shula’s. Thank you for sharing your experience and please let us know when you would like to come back to visit. More 

florida
Top Contributor
77 reviews 77 reviews
37 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed June 22, 2012

Every year we go with friends to the Hilton Naples. This place treats us better than the Ritz Carlton!! We are welcomed as return guests and upgraded to the concierge floor. It has a nice lounge with drinks and snacks and continental breakfast. As if that were not enough, they also provided us with a free breaksfast at Shula's restaurant.... More 

Was this review helpful? Yes 1
Management response:

I love your review of the Hilton Naples! Our team members strive to make each of our guests feel valued and I am thrilled to hear that we once again exceeded your expectations. Thank you for your continued loyalty and we look forward to welcoming you back in 2013! More 

Fort Lauderdale, Florida
Contributor
20 reviews 20 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 21, 2012

Our family (2 adults and 3 small children) had another wonderful stay at the Hilton Naples. From the warm welcome at the front desk (Shauna), to the clean and spacious rooms, delicious food services at Shula's on property, family-friendly pool area, great location to the beach, stores/restaurants, and botanical gardens, and excellent management (Evi has repeatedly gone above and beyond... More 

Was this review helpful? Yes
Management response:

We are so grateful for your loyalty to the Hilton Naples. Thank you for sharing your experience and for taking the time to recognize our wonderful guest services team members. We are happy that your stay was again a memorable one. We all look forward to seeing you again! More 

Lexington, Missouri
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 20, 2012 via mobile

Very nice room, clean. We used AAA so maybe because of the discount we were down the hall, around the corner to the last room in the hall. Even though they weren't full, perhaps we weren't up to the Hilton standard? The room was very warm but we didn't bother to call the desk as we just wanted to sleep.... More 

Was this review helpful? Yes
Management response:

Thank you for your valuable feedback regarding your stay. Please accept my apologies for the disappointment you experienced regarding your room location, temperature and treatment received with the bellman. We certainly want to always put our best foot forward and from your comments we will need to do a more effective job of making sure every one of our guests... More 

Sarasota, FL
Top Contributor
62 reviews 62 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 13, 2012

We stayed here for 1 night while in the area on a quick get-away. The check-in was just a bit slow, but everything else was very good.The room was clean and comfortable. We used the pool and hot tub for a bit and both were nice and relaxing with the waterfalls adding to the appeal. The other factor here is... More 

Was this review helpful? Yes 1
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

Thank you for sharing your experience. I am glad to hear you enjoyed all the extras the Hilton Naples offers including the complimentary beach shuttle, bicycles, high speed wi-fi and the others you listed in your review. I know our guests appreciate not getting nickel and dimed when they come to visit. Please let us know when you can get... More 

Harrisburg, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 12, 2012

We stayed at the Hilton Naples. It was very nice, good location close to beaches, restaurants. Great area for running. Close to I-75, we made day trips to Miami and Marco Island. Staff was great, very helpful, friendly. It was a very good value for the price.

Was this review helpful? Yes 2
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review

So glad to read you enjoyed our pool and location of the Hilton Naples. I agree that refrigerators in the rooms are a wonderful addition during any hotel stay and we do offer them in all 199 guest rooms. Thank you for a letting the readers know that you enjoyed your stay. We would very happily like to welcome you... More 

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