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Hilton Naples

#16 of 58 Hotels in Naples
Certificate of Excellence
GreenLeadersPlatinum level
4.0 of 5
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5111 Tamiami Trl N, Naples, FL 34103
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Hilton Naples
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Ranked #16 of 58 Hotels in Naples
Certificate of Excellence 2014
GreenLeadersPlatinum level
A recent review
5 of 5 stars reviewed 2 days ago
ralph i
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972 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

The Hilton Naples brought back memories of what the Hilton Brand always stood for and that is high quality accommodations, outstanding customer service. The hotel lobby is very elegant the lighting is superb, the registration desk staff were extremely professional and dressed smartly. It seemed the staff could not do enough for you and it starts when the Concierge contacts... More 

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New York City, New York
Top Contributor
67 reviews 67 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is clean and nice and it has a Don Shula's in case you are in the mood for a nice, juicy steak. It's on the Tamiami Trail, so it is on a main drag. You don't hear the traffic, but you also don't hear the waves! But it was a short walk to church, a short drive to... More 

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Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

Great review. Thank you for taking the time to write about us. I am very glad that you had a good time here in Naples. You even visited some of my favorite restaurants. Though I wish we could be on the beach I might still gently debate the location rating. We are withing walking distance of Artis Naples; home of... More 

boston
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just finished a week at the Hilton and have nothing but good things to say. The staff was friendly and very accommodating. They answered every question and went out of their way to give good service. My husband travels a lot and we often stay at Hiltons and this one has been one of the best. The rooms were clean... More 

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Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

I see that your tripadvisor profile says that you are a history buff. So am I. You might be interested to know that the Naples Pier once held dances with a live band. There was a sign that read "No fish on the dance floor." You might also like to visit the Palm Cottage near the Naples Pier, it is... More 

Markham, Canada
Top Contributor
109 reviews 109 reviews
34 hotel reviews
257 helpful votes 257 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here one night and all was as you'd expect. Basic room, decent pool and hot tub - but fantastic service from the staff - they were really trying hard to make sure you had everything you needed for a great stay. Hotel is 'close' to the action and there are shuttles to the beach, only a few miles to... More 

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Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

Great service is our goal. I am very glad it shows. Thank you for taking time to write a review. I am very happy that you enjoyed your stay. We look forward to seeing you again soon. Did you get a chance to take out the complimentary bicycles? There are many shops and restaurants within walking distance; even the Naples... More 

Deer Park, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Been going to Naples for 5 years and have stayed a many hotels. Found this place to be over priced for the rooms. They were basically a hotel room, nothing special. Shula's while nice was also over priced. Found better value through out Naples.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

Good Morning, Thank you for reviewing our hotel. We realize that there are a lot of options here in Naples and all of them charge a premium during season. We do offer a few things that others do not. There are no resort fees and parking is complimentary. Our beach shuttle, and bikes are very popular and also complimentary. No... More 

Boston, United States
1 review
5 of 5 stars Reviewed 1 week ago

We really enjoyed our stay. The hotel was very clean, the beds were extremely comfortable and the hotel offered many complimentary services that would incur fees anywhere else. We were very satisfied and would return in a heartbeat.

Review collected in partnership with Hilton Hotels & Resorts

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Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

Thank you very much! We are glad you stayed with us and happy to hear that you enjoyed your visit. Our guests are often surprised that we do not charge a resort fee or a parking fee. I hope you got a chance to take out our bicycles. Come back and see us again soon. All the Best, Trevor More 

Tampa, Florida
Contributor
19 reviews 19 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for one night for business. I was pleasantly surprised. The hotel was nicer than I thought. The valet service is great and the staff is friendly. I was given a king bed room and the room was very clean. There was nothing to complaint. I would recommend for sure.

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Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

Thank you for the review. We know that sometimes your hotel is selected for you through work. I am very happy, however, that we were able to pleasantly surprise you. After reading your review it seems to me that we missed a 5 star rating because of location. We may be able to change your mind next time. You may... More 

Parkland, Florida
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

i have visited the Naples Hilton hotel on business and pleasure many times, the location is close to beach and downtown making this in the center of Naples. The staff has always been friendly and nice, i can say this facility has been consistant in all aspects. The pool area is very nice, there work out room is updated with... More 

Was this review helpful? Yes 1
Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

Thank you for your loyalty. I am very happy to see your review. Its a great compliment to hear that we have impressed you as both a business and leisure guest. Thank you also for letting everyone know about the bikes and the shuttle. We may not be on the beach, but we like to make the beach easier to... More 

Richardson
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First, let me say that Diane Cepaitis at the front desk greeted us warmly upon arrival. She was efficient and friendly. She happen to overhear that it was my birthday while I was chatting with someone the next day. That evening, there was a plate of fruit and cheese sent to our room along with gluten free crackers! Second... Krista,... More 

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Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

I appreciate all of the positive comments regarding our staff. We try very hard to ensure that our guests are happy with their experience. You may have noticed that the majority of our reviews are 4 and 5 stars. We all take pride in that. We are also very excited about the ongoing renovations here at our hotel. Not long... More 

Rotonda West, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

As part of the NFL Alumni Committee, this is the hotel we have used for many years. EVERYONE at this hotel does a super job in everything to fit our needs. Tom is the best manager anyone could hope for.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

We are very happy to have you all stay with us. I saw a lot of smiling faces. The conference services team really is incredible and Tom is great to work with. Thankyou for taking the time to write a review, we look forward to seeing you next year if not sooner. More 

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