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Doubletree Suites by Hilton Naples

#1 of 58 Hotels in Naples
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12200 Tamiami Trail North, Naples, FL 34110
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Doubletree Suites by Hilton Naples
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Doubletree Suites by Hilton Naples
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1,220 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Ann Arbor, Michigan
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I spent 6 nights at this hotel during early March. We chose the hotel because we are Hilton members and because of the high ratings on Tripadvisor. We were not disappointed. For us, the location away from downtown Naples was fine. We went in just one evening but the rest of the time we ate at the... More 

Was this review helpful? Yes 1
Staunton, Virginia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We enjoyed being close to the beaches rather than downtown, so didn't mind the 20 minute drive to the downtown area. Our room was spacious, clean and nicely appointed. It would have been fun to have had a balcony over the pool, but we enjoyed sipping drinks on our balcony over the parking lot! An unexpected touch was the policy... More 

Was this review helpful? Yes 3
DoubleTreeConcierge, Guest Relations Manager at Doubletree Suites by Hilton Naples, responded to this review

Thank you, SSB Virginia for such a glowing review! We are delighted to know that you enjoyed your stay at our hotel. Our complimentary amenities are quite popular! Happy to know that you took advantage of them. Your comments about our staff's hospitality mean the world to us. Looking forward to welcoming you back when your travels take you to... More 

Contributor
14 reviews 14 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Ok the Hotel is outside of the center of Naples, but it's a nice area with everything you need. Spacious and clean room, with all you need in. The staff was friendly and helpful. Really a good experience. If returning to Naples then the Double Tree is seeing me again. Recommend !

Was this review helpful? Yes 3
Desiree D, Operations Manager at Doubletree Suites by Hilton Naples, responded to this review

Great! We are very happy to know that you enjoyed your stay at our hotel and that you are willing to come back and even recommend us! Thank you very much for writing this review. It is a pleasure to read such nice comments about the service we provide and the comfort of our rooms. Thanks for choosing the Doubletree... More 

Denver, Colorado
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I had to stay at the Doubletree as this is where my conference was taking place. The staff was very friendly and helpful. The room was very clean, lots of plush bedding, the bathrooms were very clean and they did quite a bit to make sure I had everything I needed including a razor when I forgot mine. It was... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Wade H, Front Office Manager at Doubletree Suites by Hilton Naples, responded to this review

Thank you for taking the time to share your recent experience at our property. We are glad to hear that we were able to assist you with a few forgotten items. We know it is easy to overlook things when packing and so we try to have many of the necessities on hand for our guests. Should you visit Naples... More 

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall a very good stay. Stayed 5 nights. Just a couple of issues preventing a full 5 score. We were offered a warm cookie at check in which is a nice touch. Staff very friendly. We requested a king room but the hotel was sold out and we arrived late. Note people booking directly with hilton have priority for room... More 

Was this review helpful? Yes 1
DoubletreeGM, General Manager at Doubletree Suites by Hilton Naples, responded to this review

Thank you so much for your review of your recent stay with us. We regret that we did not have the flexibility to offer you a choice of rooms at time of check-in. During busier times, it is challenging to meet all our guests specific requests but we certainly do our best accommodate whenever possible. We appreciate your feedback and... More 

Senior Contributor
23 reviews 23 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago

My family and I were planning a trip to Naples and we searched hotels on the Web. The Doubletree was rated fairly high and we booked it. What a disappointment. When you arrive at the hotel there is no bellhop to assist you with your luggage. The hotel facade is similar to a Best Western or Ramada and the property... More 

Was this review helpful? Yes 2
DoubletreeGM, General Manager at Doubletree Suites by Hilton Naples, responded to this review

Thank you for taking the time to share your comments about your recent stay at our hotel. We apologize that you were unhappy with our guestrooms and quality of amenities and service you receive during your stay. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience! More 

Boca Raton, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

had a wonderful stay stayed here 2 times when I went to Naples. Rooms were very clean and nice we were in room 219. it was very nice. pool was great, business center amazing, and of corse the fitness center was also amazing. the people at the front desk were soooooo nice to us. only had to wait for room... More 

Was this review helpful? Yes 4
DoubleTreeConcierge, Guest Relations Manager at Doubletree Suites by Hilton Naples, responded to this review

Thank you, Sammy P for taking time to review our hotel. We look forward to welcoming you back to our little piece of paradisde! More 

Canton, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent service, well above average. We especially appreciated the providing of beach towels, umbrella and chairs at no cost. Great experience. EVERY member of the staff was cheerful, and very helpful. We will stay again when we return to the area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
Wade H, Front Office Manager at Doubletree Suites by Hilton Naples, responded to this review

It is always nice to hear when our guests are able to take advantage of the towels, chairs, and umbrellas we have available for the day. We feel everybody needs a day away at the beach once in awhile and are happy to help you enjoy it even more. We look forward to hosting any future visits of yours to... More 

Durham, North Carolina
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for a week and treated like royalty !! From the time you arrive until you leave, all the staff, in all departments, are more than ready to accommodate your every need. They make you feel as if you are the only one staying there. Traffic is no problem as you don't have to go downtown for easy access... More 

Was this review helpful? Yes 2
Wade H, Front Office Manager at Doubletree Suites by Hilton Naples, responded to this review

We are so happy to hear that you felt that extra special touch during your stay. We very much value each of our guests, and one the most enjoyable parts of our job is getting to know each person that stays here. Its exciting that you were able to see the dolphins during your stay. Even as locals, it is... More 

Bude, United Kingdom
Top Contributor
82 reviews 82 reviews
28 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We first stayed here 18 months ago and were pleased so came back for this visit. We are hilton silver members and had an e mail offering us an upgraded room and late check out! this came back confirming the late check out at 3pm which we would pay an agreed $35 for. I checked the day before we were... More 

Was this review helpful? Yes 2
Wade H, Front Office Manager at Doubletree Suites by Hilton Naples, responded to this review

I would first like to thank you for choosing to return to our property for a second visit. We love seeing familiar faces return every year. I am sorry that we did not properly communicate how the room upgrade program works at check in. While the requests are non-guaranteed, we diligently try to keep our guests informed of the status... More 

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