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Courtyard Miami Lakes

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15700 NW 77th Court, Miami Lakes, FL 33016
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Courtyard Miami Lakes
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142 reviews from our community

Traveler rating
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    52
    25
    11
    9
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46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Port-au-Prince, Haiti
1 review
5 of 5 stars Reviewed yesterday NEW

This was a repeat since my wife and I previously stayed 2 months ago. I was drawn to come back again to share the same experience. I was more than welcomed by Dieula and Jennifer who took care of our needs and gave me directions to our room. There is a shopping center which is walking distance away from the... More 

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Tampa, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Me and my wife stayed here for a night before taking a flight from MIA, it took about a hour to get a room and when we got their it was not cleaned good and was very poor quality for the price. We felt like we were staying in a motel room, which also had a wierd smell, the fridge... More 

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CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review

To: Rainel B - My staff and I at the Miami Lakes Courtyard make every effort to meet and exceed our guests' expectations. We are sorry that you and your wife were disappointed with your guest experience. Should your travels bring you to our area in the future, I look forward to you giving us the opportunity to demonstrate our... More 

Naples, Florida
1 review
1 of 5 stars Reviewed 1 week ago

I had a horrible experience at this hotel. The manager on duty was so rude and had the worst attitude I've ever came across, not helpful at all with my requests. It took me an hour and half to check in before I even got into my room. After the check in process was done I walked to the room... More 

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CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review

To: Karla S - At the Miami Lakes Courtyard, my staff and I make every effort to meet our guests' requests. Unfortunately, your 7am arrival without a reservation and without the company required paperwork to offer you a discounted employee room rate, prevented us from being able to fulfill your request. As you must be aware, the normal check-in time... More 

Macon
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We used rewards points to book two rooms for the night before our Cruise left the Port of Miami. Upon arrival I checked in our room and was offered a beverage as a welcome package- yeah I had a beer to relax. The front desk associates were very friendly and easy going so our check in went smooth and they... More 

Was this review helpful? Yes 1
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review

Dear LeslieH, The Courtyard Miami Lakes thanks you for taking the time to let us know about your service experience at our hotel. Our guest’s expectations in terms of hospitality and service are our number one priority. We are pleased and proud to hear that your recent stay with us prompted you to extend your compliments to us. Thank you... More 

Seattle, Washington
Top Contributor
54 reviews 54 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really liked our stay and the location! The room was comfy for all of us: we had a king size bed with a sofa bed. The location is cool, close to several dining choices in Miami Lakes. The distance from South Beach is around 25-30 minutes driving, acceptable for us.

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CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review

Dear Italtraveler, It is with much appreciation that I respond to your feedback about your recent experience at the Courtyard Miami Lakes. Please accept my thanks, on behalf of the entire staff, for taking the time to submit your complimentary remarks about your stay. Our primary goal is to always provide our guests with excellence in hospitality and service. We... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Two of the nicest people I've met at hotels helping visitors out. They let me borrow one of their computers to print off the paperwork I needed. They were very cordial, polite and funny; the whole time being very professional. It was my first time in Miami and they were the first people I met. What a great start to... More 

Was this review helpful? Yes 1
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review

Dear Minaangel, The Courtyard Miami Lakes thanks you for taking the time to let us know about your service experience at our hotel. Our guest’s expectations in terms of hospitality and service are our number one priority. We are pleased and proud to hear that your recent stay with us prompted you to extend your compliments to us, especially to... More 

Miami
Senior Contributor
47 reviews 47 reviews
40 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Just a short business trip to Miami. The hotel is a typical Courtyard. It probably needs to have the room refreshed but otherwise a good hotel off the freeway. As with most courtyards you are now paying for Starbucks coffee..,not more lobby coffee. As a platinum member we should be given at least a small coffe each day, I never... More 

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CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review

Dear Orthodontics, Thank you for taking the time to share your comments about your recent stay with us. We pride ourselves on providing our guests with an excellent customer service experience, and we are sorry that we did not meet your expectations. Please be assured that we are looking at the issues that were addressed in your survey. We hope... More 

Stephenson, Virginia
Contributor
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My family recently stayed at the Courtyard Miami Lakes for one night. The hotel and its location was very good. The hotel itself is in excellent shape, and is located next to a small shopping center with a supermarket, some chain restaurants, and a gas station. Upon arrival at the hotel, we were surprised to find neither a refrigerator nor... More 

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CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review

Dear Robert58213 How happy we were to receive your praise about your recent stay at the Courtyard Miami Lakes! Our team takes pride in their ability to meet and exceed our guests’ expectations, and as such, it is extremely valuable to hear from guests in confirmation that our efforts are successful. Thank you so much for your patronage and complimentary... More 

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Check-in really late after a 4 hour drive...Juan took care of us fast and easy. The only thing is missing is fridge in the room and they should serve continental breakfast. The lobby is so beautiful to not have anything going on in that space.

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Norcross, Georgia
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 25, 2015

Nice Courtyard, quick and easy check-in. The layout is a bit different, and it took a sec to find the elevators. I think this hotel needs to add some exercise machines, they only had a couple and they were occupied each morning at 5am. Close to restaurants that are walkable, and there are plenty of areas to walk or run... More 

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CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review

Dear Dave 5260, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Courtyard Miami Lakes was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may... More 

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