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Hotel Indigo Miami Lakes

Certificate of Excellence
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7601 Miami Lakes Drive, Miami Lakes, FL 33014
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Hotel Indigo Miami Lakes
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Hotel Indigo Miami Lakes
Hotel Indigo Miami Lakes
Hotel Indigo Miami Lakes
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256 reviews from our community

Traveler rating
    101
    90
    36
    20
    9
See reviews for
57
58
20
73
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hotel Indigo Miami Lakes
See the most recent reviews
Orlando, Florida
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 17, 2012

I stayed at this hotel 3yrs ago and decided to give them another try. Upon check in we walked into our room which was located on the first floor. The bed looked as if someone had layed in it. Their was a musty Oder coming from the AC unit. The sliding glass door was unlocked and it had no way... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Hotel Indigo Miami Lakes, responded to this review

Dear Qubana420, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am sorry the room you received did not live up to your expectations. I have taken note of your valuable comments and will use... More 

Lincoln, Nebraska, USA
Top Contributor
51 reviews 51 reviews
45 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed December 8, 2012 via mobile

Gio at the front desk was excellent, as was the restaurant staff. However, my room had a dirty odor to it and little gnat bugs that crawled all over the desk and bedside table. The room had not had a thorough cleaning as there was dust and a dirty smell throughout the room. It is unfortunate that the cleanliness of... More 

Was this review helpful? Yes 1
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review

Kate H - We wanted to thank you for posting your review and apologize for some of the inconveniences you encountered. Also wanted to let you know that we have utilized your comments to refresh the focus with our housekeeping team. We appreciate your feedback and we hope have another opportunity to service you in the near future. We know... More 

St. Petersburg, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2012

As a business traveler I want a clean, comfortable, quiet room. This hotel did not disappoint. On check in the friendly staff upgraded me to a suite which made my stay feel more like home. Nice sitting room with a desk for working, HD TV and a rocking chair. Easy to relax at the end of the day. This property... More 

Was this review helpful? Yes 1
Mobile, Alabama
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed November 27, 2012

I stayed here for 2 nights. This is a 1960's era hotel with a big name. Don't get sucked in by the on line photos. Every thing is old but the paint and the lobby. This is by no means reaches the quality of and Indigo Hotel or for that matter the worst Holiday Inn Express I have ever stayed... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Hotel Indigo Miami Lakes, responded to this review

Dear Fletch1119, Thank you for taking the time to post a review of our property. We are deeply sorry we fell below your expectations. Rest assured that these issues will be looked into. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades. We all hope that you would give us another... More 

Vila Velha, ES
Top Contributor
285 reviews 285 reviews
226 hotel reviews
245 helpful votes 245 helpful votes
4 of 5 stars Reviewed November 23, 2012

My room was huge (actually a small apartment), because I received an up-grade when checking in. Everything in my room was clean and looked new. The bed was wonderfully soft and I slept perfectly during my two nights stay. The water pressure in the shower could be somewhat higher.The location of the hotel is good, when you want to be... More 

Was this review helpful? Yes
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review

Doffa - Thank you for your recent review of Hotel Indigo Miami Lakes. We are happy to hear that you enjoyed your stay as well having an opportunity to explore our surrounding neighborhood. Miami Lakes is a very unique place with lots to offer and all within walking distance. We appreciate your time and hope to be able to serve... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 22, 2012 via mobile

Room wasn't very clean, cold shower, and no fridge. It was very disappointing, won't be back and cannot recommend this location to anyone else. Looks like they are cutting corners in many aspects of the operation.

Was this review helpful? Yes 2
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review

Jason S - We apologies for the hot water issue you encountered during your stay. We were working on some infrastructure upgrades and had an issue with hot water distribution in some of our guestrooms. This was an isolated incident and we are sorry it caused you any inconvenience. We hope you will give us another opportunity next time you... More 

Frankfurt, Germany
Top Contributor
204 reviews 204 reviews
90 hotel reviews
138 helpful votes 138 helpful votes
2 of 5 stars Reviewed November 21, 2012

First of all: we really loved this place. Real good vintage1960 design has been partly refurbished. Now comes in fresh colors and crazy designs and is so refreshingly different from all the other hotels you usually get to see. Our suite 2123 was very spacious. We missed a safe in the room and, more importantly, a fridge. The hotel is... More 

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JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review

Carlos C - Our sincere apologies for the challenges you encountered during your stay and hope you are feeling better. During your stay, we were working on updating our heating and cooling systems and it should have been seamless with no guest service issues. Our team really appreciated your patience and understanding during this challenge. Thank you for posting your... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 16, 2012

In the past several months I have stayed at this hotel 3 times. The staff has been friendly and openly appreciative of the business. My issue of dissatisfaction has been with the hotel itself. In two of my three visits I experienced a hotel "kiss of death" which for me is a room that will not cool and a shower... More 

Was this review helpful? Yes 1
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review

gib3 - We are very sorry to hear about your recent experience at Hotel Indigo Miami Lakes. We have made some recent enhancements to our heating and cooling systems and should not have affected your guest experience. We obviously failed in this effort and are truly sorry. We also acknowledge an issue with a guest attempting to have a large... More 

NYC
Contributor
17 reviews 17 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 9, 2012

Free parking. The customer service is top-notch. The hotel is setup in a way that it looks almost like a villa...with lots of lush greeneries in between. I had a standard room (no microwave, no fridge) but it looks almost like a small suite and the decor is pretty. It's right next to a golf course so the view there... More 

Was this review helpful? Yes
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review

C N - The staff at Hotel Indigo Miami Lakes is very appreciative of the wonderful comments regarding the service you were provided. They are very committed to giving our guests their best and love to hear the efforts acknowledged by our guests. We appreciate your time and look forward to your next visit. Thanks again and safe travels. More 

Tampa, Florida
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 5, 2012 via mobile

The location is great. It is right next to a Shula's steakhouse which is my favorite steakhouse. The Shula's in tampa is in an Intercontinental Hotel which is VERY nice so I assumed this would be just as luxurious. Not so much. The rooms were very "Miami". Very bright colors and ultra modern sheik. Our room had a musty smell... More 

Was this review helpful? Yes
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review

Dcarr777- Thank you for posting a review of your recent stay at Hotel Indigo Miami Lakes. We are very sorry to hear that your stay did not meet your expectations and are disappointed you encountered some challenges during your stay. We hope that in the future you will give us another opportunity to turn this experience around. Thanks again and... More 

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