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El Palacio Sports Hotel & Conference Center

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21485 NW - 27 Avenue, Miami Gardens, FL 33056
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El Palacio Sports Hotel & Conference Center
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El Palacio Sports Hotel & Conference Center
El Palacio Sports Hotel & Conference Center
El Palacio Sports Hotel & Conference Center
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318 reviews from our community

Traveler rating
    116
    68
    50
    28
    56
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82
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (318)
  • Mar-May only
    (95)
  • Jun-Aug only
    (52)
  • Sep-Nov only
    (68)
  • Dec-Feb only
    (103)
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1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

I always stay at El Palacio for my in state vacation for the past 10 years I haven't been disappointed yet. I would highly recommend this hotel if you looking for responsible price and great experience.

Was this review helpful? Yes
William21485, Guest Relations Manager at El Palacio Sports Hotel & Conference Center, responded to this review

Hello Leon L, The entire staff at El Palacio thanks you for this great review! We appreciate you took the time to share your experiences. We look forward to your return. Much Appreciated Guest Relations Manager More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

The location of the hotel was very convenient and close to everywhere we visited. The hotel staff was courteous and very helpful. They even let us email our tickets to the Jazz concert (that we forgot at home) to their computer and they printed them out for us. The downside to this hotel is that it's very old! Our room... More 

Was this review helpful? Yes
William21485, Guest Relations Manager at El Palacio Sports Hotel & Conference Center, responded to this review

Hello Slimjim89, I apologize that your stay was not a good experience for you. The hotel is currently doing a multi- million dollar renovation. I hope that you will give us another chance next year and return to experience the difference. Sincerely, Guest Relations Manager More 

Beamsville, Canada
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 2 weeks ago

There was a really bad odour in our room. We could not get it out - bought several air freshners nothing worked. Our bathroom light was not working, our phone was out, alarm clock not working and in room safe didn't work. One call to the amazing front desk staff and we had a repairman in our room in less... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
William21485, Guest Relations Manager at El Palacio Sports Hotel & Conference Center, responded to this review

Hello coocozza, Thank you for responding back and sharing your stay. I am sorry the smell was not takin care of. The only good I see from the stay was the front desk did accommodate your requests quickly. Please be sure to ask us for an upgrade on your next visit so we can try to make up for the... More 

Montgomery, Alabama
1 review
3 of 5 stars Reviewed 2 weeks ago

My room, towels and bathrrom was clean and I had a good stay. I was minutes away from Sun Life Statium.The only thing wrong was the breakfast, not a good choice of items on the breakfast. For the price I paid I should got a better selection.

Review collected in partnership with this hotel

Was this review helpful? Yes
William21485, Guest Relations Manager at El Palacio Sports Hotel & Conference Center, responded to this review

Hello Ms. 3976 from Alabama, Thank you for your response and sharing your satisfaction with your hotel stay. The breakfast offered is free continental and guests are not charged. The free continental breakfast offers toast, fruits, juices, bagels, cereals, danish, and yogurt. I apologize it did not meet your needs and appreciate your suggestions in bettering what is offered. Thank... More 

Miami Gardens, Florida
1 review
3 of 5 stars Reviewed 2 weeks ago

The pool area was nice, except for smokers throwing the cigarette butts on the ground. Basketball court was nice. Putt putt area ok. View of the race track was nice. What I didn't like was the bathroom sink positioned in the corner. The light in the bathroom was dim and the electric outlet in bathroom was coming off. There was... More 

Was this review helpful? Yes
William21485, Guest Relations Manager at El Palacio Sports Hotel & Conference Center, responded to this review

Hello Dan G, Thank you for your review. I am sorry the hotel clearly did not meet your expectations. A big hotel is always going to need clean up and many hands to make things nice and tidy. We take pride in keeping our hotel neat and clean but I understand there is always room for improvements. The continental breakfast... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

We stayed a weekend and the only manager who was on the property was the housekeeping manager. She was very pleasant and helpful. She attended to all of our needs quickly and efficiently. Her staff was very pleasant and by far the best part ofour stay here. We wwill definitely be staying again. The atmosphere was great and comfortable.

Was this review helpful? Yes
William21485, Guest Relations Manager at El Palacio Sports Hotel & Conference Center, responded to this review

Hello dominiclindsey, Thank you very much for your kind and encouraging review. We greatly appreciate knowing you had an enjoyable stay. We look forward to your next visit. Sincerely, Hotel Management More 

West Melbourne, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel many times as I traveled to Miami and for our Anniversary I decided to up grade the room. The room looked nothing like the advertisement. The room was missing towels & wash cloths, iron, ice bucket the paint and bed spread was old and no view of the race track just trees. I was very... More 

Was this review helpful? Yes
William21485, Guest Relations Manager at El Palacio Sports Hotel & Conference Center, responded to this review

Dear 831KG2012, I am very sorry for your stay and the disappointment you have experienced. What is more bothersome is that you have stayed with us before and really enjoyed that stay. I do not know the room or dates of your stay but wish I could get more details on the room you stayed in. Not sure if it... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Scheduled a last minute visit to Miami Garden to take my daughter on a college tour. Found El palacio within minutes to the university with easy on/off to highway. The reservationist was monotone and not very helpful on the phone. My checkin experience was horrible. Had to wait over an hour for the room to be ready....which was questionable. The... More 

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William21485, Guest Relations Manager at El Palacio Sports Hotel & Conference Center, responded to this review

Hello Selah B, I am sorry for you disappointing stay and the conditions you have described. This is not what our hotel strives for or stands for. All departments have been made aware and will make immediate changes. We appreciate your review. Thank You Hotel Management More 

Newark, New Jersey
Top Contributor
69 reviews 69 reviews
11 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I've stayed in four hotels in Miami, this was the cheapest and the best. Miami hotels, especially during spring break season are already grossly overpriced as is, so this really was a pleasant surprise. The staff were friendly and helpful. Not in a above and beyond type of way, but just... courteous. Breakfast is instant oatmeal and grits, yogurt (Activia),... More 

Was this review helpful? Yes 1
William21485, Guest Relations Manager at El Palacio Sports Hotel & Conference Center, responded to this review

Hello Tara973, What a pleasure getting your review! We take pride in our hotel cleanliness and customer service. Our employees work very hard to ensure guest satisfaction. We look forward to your return visit. Thank you for your review. Sincerely, Hotel management More 

Palm Bay fFlorida, USA
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 19, 2015

Bathroom sink and tub were extremely slow to drain. I informed the front desk of this issue after the first morning. They asked permission to enter the room while I was away, I said yes. The next morning, the drains were still slow to drain, no change. Either they didn't look in to the matter, or did an ineffective fix.

Was this review helpful? Yes
William21485, Guest Relations Manager at El Palacio Sports Hotel & Conference Center, responded to this review

Hello Randy P, I apologize for the issue you have experienced. I know you were contacted by Management and things were handled. We appreciate you are still a guest of ours and look forward to your future stays. Much Appreciated, Hotel Management More 

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