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Eden Roc Miami Beach

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4525 Collins Avenue, Miami Beach, FL 33140
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Eden Roc Miami Beach
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2,634 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Eden Roc Miami Beach
See the most recent reviews
Contributor
20 reviews 20 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Aside from the fact that the hotel is under heavy construction, the personnel lack the skills to offer good service. The hotel cares more about their image as a hip place than the service to the guests. Last night they were shooting some "red carpet" stunt and the guests had to live without our cars (the valet was just not... More 

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Shawn_Gracey, General Manager at Eden Roc Miami Beach, responded to this review

Santiago, Our guests always come first and we apologize if the filming of a movie interrupted any valet service that night. We assure you our guests are of utmost importance to us and we wish this incident does not affect your return to our property. Wishing to welcome you back, Shawn Gracey Area Managing Director More 

Long Island, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Spent 4 horrible days at the Eden Roc from May7-10. We booked thru a travel agent and the hotel knowingly omitted the fact that they are undergoing a major renovation. They are building a large Nobu retaurant and waiting to complete hotel renovations until that is done. They are jackhammering within a few feet of the pool so it is... More 

Was this review helpful? Yes 4
Shawn_Gracey, General Manager at Eden Roc Miami Beach, responded to this review

Thank you for your review. Please advise with what travel agent you have booked as we are truly transparent when it comes to the renovation being done on property. We apologize our transparency did not reach you and politely ask you to contact our Director of Operations, Colleen Donlin at CDonlin@destinationhotels.com to discuss anything further. We wish you join us... More 

Seattle, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is amazing. Not sure why anyone would complain, we had a lovely time. I was there for a conference and brought my husband and toddler. The rooms are well-appointed and clean. Derek at the front desk made our check-in a breeze. Our room had a view on the pool and ocean, and we spent most of our stay... More 

Was this review helpful? Yes 1
2 reviews
3 of 5 stars Reviewed 1 week ago

As we pull up to valet we are taken to an area to the right and asked to stay in our vehicle after a bit we get out and ask what's the hold up we have been traveling and are tired they say sorry u cannot enter due to taping of a movie. Obviously they knew this and did not... More 

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Singapore
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Fantastic room that has the bed facing the ocean. Literally wake up to see sunrise. A few pools to choose from if you decide not to be by the beach. Beach chairs and parasols are chargeable. Nice long stretch of sandy beach. Hotel is having some renovation for new Nobu hotel wing, pity that the work is close to the... More 

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Miami, Florida
Contributor
20 reviews 20 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for one night since we were coming for a friend's wedding. The hotel itself looked very modern, it was a little hectic getting in for the valet but I think it was more because there was a rush of people coming in at the same time from the wedding ceremony. The lobby also seemed very busy. Check in... More 

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Fort Myers, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent a weekend in mid April at this hotel. The hotel staff was efficient and very nice. We did not dine at the hotel, but enjoyed great service, especially from the bell staff and front desk. Can't wait to go again.

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Brighton
Contributor
16 reviews 16 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was a pretty cool hotel. The staff was great! Everyone seemed to be trying very hard to please. The music was thumping- all day everywhere. I didn't mind too much but it seemed strange at the breakfast buffet and I got tired of it. Aside from our room there wasn't an escape from the music. The rooms were very... More 

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Atlanta, Georgia
Contributor
17 reviews 17 reviews
11 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Eden Roc last week for 2 nights. Your typical pricey resort hotel. Room appeared to be newly renovated, but the bathroom was completely open including the toilet area. There was no door for the bathroom itself or the water closet. That was the huge negative for us. We did learn that not all rooms have this... More 

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Okc
Top Contributor
134 reviews 134 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my third trip to Miami and first stay here. I would do it again. Great access to the beach and a couple of good food options. I was a big fan. Did 3 nights and would recommend it. Service was very good. It appeared to have a mix of adults and kids, so I would not be worried... More 

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Hotel Review Summarization

What travelers say

  • Very nice(20)
  • New tower(15)
  • Room service(7)
  • Swimming pool(4)
  • Not sure(3)
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