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Richmond Hotel

3.5 of 5 1757 Collins Ave, Miami Beach, FL 33139
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Richmond Hotel
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Richmond Hotel
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791 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Seattle, Washington
Contributor
15 reviews 15 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The only good thing about this hotel is the location for the price. Being situated in South Beach, there are a good number of bars/lounge/clubs within walking distance from the hotel. And the walk to the beach is just walking out the back of the hotel, pass the pool to the beach! The bad?? Every thing else! Let's start with... More

Was this review helpful? Yes
RichmondManager, Guest Relations Manager at Richmond Hotel, responded to this review

Dear Guest, Thank you for taking the time to express your thoughts and concerns regarding our hotel. It is truly disheartening to know that you did not fully enjoy your recent stay with us. Please accept our sincere apologies if some of our rooms and the service level you have received did not meet your expectations. Please be assured that... More

1 review
1 of 5 stars Reviewed 1 week ago NEW via mobile

Art deco? Yup, rooms are crappy, hasn't been updated since the art deco era. You can't control your A/C except by adjusting vent. Controls in room are for show. Mattress on bed hasn't been changed since art deco era either. Was told windows open but maintenance told me the windows are all sealed shut. Maintenance was right. I have stayed... More

Was this review helpful? Yes
RichmondManager, Guest Relations Manager at Richmond Hotel, responded to this review

Dear Guest, Thank You for staying with us during your visit to Miami Beach. We sincerely apologize for the experience you encountered in your guestroom; we will be sure pass along your feedback to our service team. Thank You Guest Relations Manager More

Easton
Contributor
14 reviews 14 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is nice upon entry. The room has no amenities. In a four day stay, we received shampoo and soap only upon arrival. Everyday, I had to ask for towels as none were replaced by the maids. The bedspread was left on the floor in the corner by the maids. The car took 35 minutes to be brought 2... More

Was this review helpful? Yes
RichmondManager, Guest Relations Manager at Richmond Hotel, responded to this review

Dear Guest, I would like to express my sincerest apologies and regrets for the experiences you encountered while being our guests. I assure you that we take our guests comments and feedback very seriously. Clearly we fell short of your expectations and delivery of genuine, attentive service and follow thru which you should have received. I do appreciate you bringing... More

Houston, Texas, USA
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

First and Foremost I have to give the biggest THANK YOU to Fefe and Chris at the Front Desk for giving my friend and I the best arrival experience!!! From their smiles, to their ability to meet and exceed our needs and by being the face of the Richmond hotel. Being that we were the only guests in the lobby... More

Was this review helpful? Yes
RichmondManager, Guest Relations Manager at Richmond Hotel, responded to this review

Dear Guest, We would like to express our gratitude for the kind review and recommendation you have extended of our property and to other travelers.We are even more thrilled to hear of the excellent encounters you have had with staff members.We will be sure to pass your kind comments in this regard to the entire team Thank You! Guest Relations... More

Top Contributor
92 reviews 92 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Spent two nights at Richmond Hotel, while attending a trade show at the nearby (two block away) Miami Beach Convention Center. Will not be back. There are other convenient options... The very long hall of the 4th floor could certainly use better lighting, and perhaps a new coat of paint. The elevator from the very modest main lobby has not... More

Was this review helpful? Yes 1
RichmondManager, Guest Relations Manager at Richmond Hotel, responded to this review

Dear Guest, Allow me to apologize for your unpleasant experience at our property. Everyday we strive to deliver better service and it is your feedback that allows us to improve. We hope that we can welcome you back again soon for a better experience. Best Regards, Guest Relations Manager More

Portsmouth, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in this delightful hotel after sailing into Miami after a short cruise for one night prior to flying back to the UK. After a bit of research together with a great deal from Secret Escapes we chose this hotel on South Beach in the Art Deco area. Staff were very helpful and we spoke to the Manager, Ishmail... More

Was this review helpful? Yes 2
RichmondManager, Guest Relations Manager at Richmond Hotel, responded to this review

Dear Guest, Thank you for finding the time to review us. We are happy to hear that your stay was a great one and that the staff was able to make it so. We look forward to welcoming you back with us soon! Best Regards, Guest Relations Manager More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We slept here for 6 days. First night we had a problem in our room and they changed our room to a better one. Which was fantastic. With ocean view We really like the view The staff was very helpful with everything. We really liked them and the location was perfect. Great pool area. And just 2 steps to the... More

Was this review helpful? Yes
RichmondManager, Guest Relations Manager at Richmond Hotel, responded to this review

Dear Guest, We greatly appreciate your time and are pleased to hear of your overall positive experience with us on property. I could not be more happy to read your comments towards our team. Best Regards, Guest Relations Manager More

Bronx, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

By far the most awesome place to spend a vacation. Will be returning this week and can't wait to get there. The cleanliness of this hotel is amazing. The staff is so friendly and helpful guaranteed to make your vacation a most pleasurable stay. I had the please of meeting Patricia last year and what a warm wonderful person. My... More

Was this review helpful? Yes 1
RichmondManager, Guest Relations Manager at Richmond Hotel, responded to this review

Dear Guest, We greatly appreciate your time and pleased to hear of your overall positive experience with us on property.I could not be more happy to read your comments towards our team. Best Regards, Guest Relations Manager More

Twickenham
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

You could not fault the location, staff or value of this art deco hotel that has been in the same family since 1941. The Richmond on Miami beach is close to all that you need for entertainment, shopping and the beach. It is pretty basic in terms of room and facilities but the pool is nice and the fact that... More

Was this review helpful? Yes
RichmondManager, Front Office Manager at Richmond Hotel, responded to this review

Dear guest, Thank your review. I hope you got R & R you needed. Best Regards, Front Office Manager More

1 review
5 of 5 stars Reviewed October 17, 2014

If you are looking for a nice place to stay with a very friendly and helpful staff, stay here. It is right by everything you want in South Beach and is on the beach. The manager, Ismael Green is great and very helpful!! A special compliment goes out to Gustavo at the cafe/restaurant. He is very friendly and helped make... More

Was this review helpful? Yes
RichmondManager, Front Office Manager at Richmond Hotel, responded to this review

Dear guest, Wow! what a most excellent review. I will definitely share it with all departments. please consider the Richmond Hotel your home away from home. Best Regards, Front Office Manager More

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Additional Information about Richmond Hotel

Address: 1757 Collins Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Richmond Hotel 3.5*
Number of rooms: 92
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Also Known As:
Richmond Hotel Miami Beach
Richmond Miami Beach

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