I booked and CANCELLED my reservations at "THE CRYSTAL BEACH SUITES & HEALTH CLUB" 305-865-9555
6985 Collins Ave Miami Beach 33141-3205 two weeks and two days before I was to be there. I never stepped foot in the place.
Because I did not have my cancellation number to "PROVE" I cancelled..the reservationist said I did not need a confirmation number... the Crystal Beach Hotel charged my credit card for "SIX ROOMS" and $900.00.
I pleaded with the General manager "Genovev Mendoza" to do the right thing, and she said I was irresponsible and need to be more careful next time some tells me I do not need a confirmation number, in other words.. why did you trust us?
She said she will sleep good tonight and hung up on me. I told her my Bank, was going to investigate the charges.
I would like your input on this matter and anything you can do to help me would be appreciated. If you know who owns this hotel maybe I could pled my... more