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Winter Haven, Autograph Collection

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1400 Ocean Drive, Miami Beach, FL 33139 (Formerly Winterhaven South Beach)
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Winter Haven, Autograph Collection
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Winter Haven, Autograph Collection
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918 reviews from our community

Traveler rating
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    141
    55
    45
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Just would like to publicly announce the professionalism of both Marilu and Victor at the Winter Haven. They always greeted me with a smile and called me by name each time they saw me, which made me feel welcomed. This is my 2nd year staying there, and as long they are there it is my hotel of choice on Ocean... More 

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Persia22, Thank you for sharing your experience at the Winter Haven, Autograph Collection. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them... More 

Leland, North Carolina
Top Contributor
292 reviews 292 reviews
38 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was impressed with the service received, and some personal touches. Also, it is a great location, right across the street from the beach. The down side to this hotel, is that rooms are on the smaller side, and the bathroom is tiny. I know this is not unusual for hotels in city locales, but it was more cramped than... More 

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Thank you for taking the time to share your comments, particularly about Mary Lou, she is a wonderful associate and we are very glad to be working with her. Have a wonderful rest of the week and hope to see you in the near future. Best regards, Carlos Sarmiento More 

Miami Beach, Florida
1 review
5 of 5 stars Reviewed 6 days ago NEW

I am a Platinum Premier Marriott Member and stay all over the world in Marriott properties. Winter Haven is in my top two all time in regard to customer service. When you arrive you will be greeted (hopefully) by Marilou who is full of smiles and extremely helpful and hospitable. The entire staff at this hotel was extremely nice. The... More 

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Thank you for sharing your comments with us. We are delighted we were able to meet and exceed your customer service expectations. Marilou has this great sense of hospitality, honest desires to please and make you feel welcomed into her own home. We are fortunate and proud to be working with her. Best Regards, Carlos Sarmiento More 

Orange Park, Florida
Top Contributor
63 reviews 63 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We decided to stay at this hotel for a second time in the past few years. We weren't disappointed. The staff is attentive and conscientious. If I had to find fault, it would be with the "promotion" ran to generate interest. The rates were more of a come-on then anything. I had to coerce the reservations desk to get the... More 

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Jmclmc, Thank you for taking the time and sharing your hotel experience with us. I am delighted to hear our customer service met and exceeded your expectations. I have shared your comments with all of our staff. Hope you visit with us again in the near future! Best regards, Carlos Sarmiento More 

1 review
5 of 5 stars Reviewed 1 week ago

Our family stayed at this location over the Easter Holiday weekend, and we had a blast! From the moment I opened my car door, it was nothing but exceptional customer service during the entire stay. The valet personnel, Trumaine was awesome! He was very friendly, and gave you a feeling that you've known him all your life, I almost forgot... More 

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Shemeka G, Thank you for taking the time to share your comments, particularly about Mary Lou and Victor, they are wonderful associates and we are very glad to be working with them. Have a wonderful rest of the week and hope to see you in the near future. Best regards, Carlos Sarmiento More 

Tinton Falls, New Jersey
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Perfect location ! Right on the beach. Friendly workers. Delicious restaurant. Right on the strip. I am very pleased with the service. Our room was cleaned everyday. They also offered us towels everyday for the beach. There's a nice terrace on the top floor to tan and shower.

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Amanda M, Thank you for taking the time and sharing your comments with us. I appreciate your observations and I am happy you found our product and services to your expectations. Best Regards, Carlos Sarmiento More 

Helsinki, Finland
Top Contributor
63 reviews 63 reviews
37 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed one week in a double room. We chose this hotel because it was close to the beach. It's right on Ocean drive which also means there's some noise all the time. The location was perfect for us but otherwise the hotel was a bit bland. Our room was pretty basic, nothing fancy. The room had TV, minibar, fridge,... More 

Was this review helpful? Yes 1
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear TravellingCat , Thank you for taking the time to complete the this Survey in regards to your recent stay at the Winter Haven, Autograph Collection. As a valued guest, we see that there is room for improvement based on your feedback. We noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during... More 

Spring, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice little hotel! Marilou was one of the best in terms of customer service I have yet to see, and I travel a lot! She takes the time to get to know her customers' names, always says hello and does her best to ensure your stay is a pleasant one.

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Thank you for taking the time to share your comments, particularly about Mary Lou, she is a wonderful associate and we are very glad to be working with her. Have a wonderful rest of the week and hope to see you in the near future. Best regards, Carlos Sarmiento More 

Whitby, Ontario
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had the wonderful opportunity to stay at this hotel for 2 nights a few weeks ago. From the minute we arrived, we were so happy! Lissette, Victor and any staff we met were so friendly and helpful. Lissette treated us to a mojito and it was the perfect start to our vacation!!!! The oceanview room was lovely. The location... More 

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear MattandJudy2010, Thank you for sharing your experience at the Winter Haven, Autograph Collection. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them... More 

Stuart, Florida
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I had less than 48 hours to leave the kids behind and have a romantic getaway. We chose this property and it was perfect. It is located directly across the street from the beach and a quick walk to the shops and dining on Lincoln Road as well as the excitement of Collins / Ocean Dr. It... More 

Was this review helpful? Yes 1
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Good morning, Thank you for taking the time to share your comments. I am delighted you had a wonderful experience and your observations regarding Mary Lou. She has a wonderful attitude and a personality that fits perfectly the hospitality industry. I trust you will see us again in your next visit to South Beach! Regards, Carlos Sarmiento More 

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