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Winter Haven, Autograph Collection

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1400 Ocean Drive, Miami Beach, FL 33139 (Formerly Winterhaven South Beach)
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1 room 1 guest
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Winter Haven, Autograph Collection
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1,008 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
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  • All months
    (1008)
  • Mar-May only
    (263)
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Richmond, Virginia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

This was a wonderful hotel at the end of South Beach so it was quiet but within walking distance to the action. They give you champagne on arrival which was such a nice touch. The upstairs deck has beautiful views of the sunset and is super private. The staff was lovely and Jenny at the front desk was extremely informative... More 

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear guest, Thank you for your great review. I am glad Jenny helped your stay be a perfect one. See you soon! Best, Carlos More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Stay was amazing! The hotel manager Esteban was extremely helpful and friendly. The concierge Barbaro was exceptional, he took great care of us during our stay. Between Esteban and Barbaro we had an amazing stay in Miami! They helped us to find the best local spots and tourist adventures to do. We will definitely stay here again and will highly... More 

Was this review helpful? Yes 1
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear guest, Thank you for your great review. I am thrilled to read your stay was most enjoyable and that Esteban and Barbaro made all the difference. I will be sure to thank them for a job well done! Best, Carlos More 

San Antonio, Texas
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

İ came here for my anniversary celebration at 9 am in the morning for 4 days. They wait to us until 4 pm for check in.is it JOKE? They said " this is our hotel's policy".i havent seen policy like this before.i travelled all around the world. They didnt give me free chairs for beach and we wait under the... More 

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Good morning, Thank you for taking the time and sharing your thoughts with us. Please allow me to apologize for the lack of service and hospitality you received during your stay at the Winter Haven hotel. Your comments are extremely valuable to me and would like to have the opportunity to speak you personally. If you don't mind, please call... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Great place to stay right on south beach without the noise! It's close enough to the 'action' yet far enough to get a good night sleep! Great décor and nice service! Would definitely pick this hotel again for my next trip to MIAMI. Room was small but did the job! Awesome private rooftop access right next to my room! Watched... More 

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Good morning, Thank you for taking the time and sharing your thoughts with us, I am glad to see you enjoyed your visit at the Winter Haven. The roof top is indeed a perfect location to relax and enjoy the view. Hope to see you back in Miami very soon. Carlos Sarmiento More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We really enjoyed our stay at Winter Haven. The whole team is very friendly and attentive. We felt welcome and any concerns were taken care of swiftly and effectively. The place has a good atmosphere although the rooms are a bit dated. We would nevertheless come back any time for a fun and relaxing stay right in the center of... More 

Was this review helpful? Yes 1
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Good morning, Thank you for taking the time and sharing your thoughts with us. I am glad you enjoyed your visit at the Winter Haven and pleased to know Esteban was helpful in getting you directions to the right locations. Enjoy the rest of the week. Carlos Sarmiento More 

Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I will definitely return the service was wonderful they were really attentive and always responded right away the location was perfect the accommodations were on the small side but were very tastefully done.

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Thank you for taking the tiem out to wirte this review. It is wodnerful to read that our staff was able to provide you with great service. We look forward to seeing you soon, at your home away from home. Best, Carlos Sarmiento More 

Hialeah, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really enjoyed this hotel. It is right across the street from the beach..GREAT LOCATION!!! The bathroom was small but very clean, the only time i needed the bathroom is to shower anyway my room was very clean also they have a very large full length mirror to get dress in front of. I would go back to this hotel... More 

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear guest, Thank you for taking the time in writing your review. We are glad your overall stay was enjoyable and enjoyed the infused water in our lobby, We hope to see you soon! More 

Tampa, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We really like the location and look of the hotel. The rooms are small but manageable. However, the beds are not Marriott beds. We all three woke with sore backs, having slept little. We are big fans of sleeping in Marriott hotels because of the usual quality sleep. Although service was great and people were friendly, we wouldn't stay again... More 

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear guest, Thank you for taking the time in writing your review. Although your overall stay was enjoyable. I am sorry to read you were not able to sleep properly due to our beds. I will share your feedback with our team to see how we can address this matter. Best, Carlos More 

Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and I recently travelled to South Beach for a week-long vacation. South Beach is our favorite place to visit, and we usually go about once per year. In pervious years, we stayed at a hotel a little farther down Ocean Drive, but this year, we decided to try something different. We are so glad that we did! Winter... More 

Was this review helpful? Yes 1
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear guest, Thank you for taking the time in writing your review your view. We are thrilled to read your stay was amazing. I am happy to see the team went above and beyond for your during your stay. I will be sure to tank Jenny for a job well done. Best, Carlos More 

Blue Bell, Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just got back from a 4 night vacation at this hotel in South Beach . This hotel is much better than any of the reviews that I read before I went there. It has exceptional service and is in an excellent location. Walking distance to everything . It's on the beach on Ocean Drive next to all the bars... More 

Was this review helpful? Yes 1
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Thank you for your recent stay and for taking the time in writing your review. We look forward to your return stay! Best, Carlos. More 

Hotel Review Summarization

What travelers say

  • Ocean drive(8)
  • Great location(6)
  • Art deco(4)
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