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Winter Haven, Autograph Collection

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1400 Ocean Drive, Miami Beach, FL 33139 (Formerly Winterhaven South Beach)
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Winter Haven, Autograph Collection
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973 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Raleigh, North Carolina
Level Contributor
261 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Scene: Took a couple days to explore Miami Beach before a week-long cruise The Experience: At first, the didn't have my hotel reservation information, but that was pretty much the only hiccup to the experience. The hotel itself is more of a boutique style, which is a fresh change of pace from the Marriott properties that are known for... More 

Was this review helpful? Yes
United Kingdom
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great hotel situation directly on Ocean drive. This does not feel at all like a Marriott hotel due to its individuality and themed decor, which is totally in keeping with the building. Free wifi, superb beds, great toiletries, attentive staff this place is an ideal location for all that the area has to offer. There is valet parking at hotel... More 

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear guest, Thank your for your recent stay. We are thrilled to read you had a great stay with us and enjoyed the uniqueness of our hotel. One of the things I enjoy mostly enjoy about being in Autograph Collection is- it allows us to keep the individuality and character of the hotel from when is was originally built in... More 

Atlanta
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spent a girl's trip here last weekend. The hotel is lovely. Beautiful turquoise decor with a bar and restaurant located onsite. The mojito at the bar was superb and the food at the restaurant was great. The rooms themselves are decent nothing great to write home about, its on Ocean Drive so dont expect to spend too much time in... More 

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear guest, Thank you so much for your review. Yes, those Mojitos are fantastic! We are glad to read your stay was most enjoyable. We are looking forward to seeing you again on your return visit. Best, Carlos More 

Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed 5 days ago NEW

Small, original art deco hotel right in the heart of South Beach. Convenient to beach and string of restaurants along Ocean Ave and Lincoln St. Rooms are small but well appointed, clean, large flat screen TV that doesn't revert to hotel channel when you turn it off (pet peeve). Some room noise across walls but not bad given age of... More 

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear guest, Thank you for your review and your recent stay with us, I am so sorry to read your TV was not working properly- I will certainly look into this personally and ensure it is corrected. We hope to see you soon on your next visit in Miami Beach. Cheers, Carlos More 

Grand Rapids, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We enjoyed our stay at this beautiful hotel, our king suite had a spectacular view of south beach. The room was the perfect size and beyond comfortable. The service and accommodations were so impressive. Everything from the ice cold water with fresh lemons that awaits guests in the lobby, the free bike rental, to the most friendly staff we've encountered... More 

Was this review helpful? Yes 1
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear guest, Thank you for taking the time and writing your review. We are thrilled to read you had an amazing stay with us. It is always rewarding to hear our team goes above and beyond for our guest. Cheers, Carlos More 

Dallas, Texas
Level Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

For a steal of a price on AAA discount, I was treated amazingly well. In advance, Lizette was able to pre-book me into an OceanFront King room as a Gold Elite member, and she granted a slightly late checkout, which was much appreciated. I waited 1.5 hours for my room to be ready, but the lobby was comfortable, and the... More 

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear guest, Thank you for taking the time in writing your review. We are glad to read your stay was most enjoyable. I will be sure to thank Lissette, Raul and Jenny for a job well done, They are truly an asset to our team. see you soon! Cheers, Carlos More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 1 week ago

I had great service from beginning to end. I arrived very early but there were able to get myself and my friends rooms ready. Whenever I need room service they were quick about getting ice to me as soon as possible.. The rooftop was very nice. The staff did a great job of cleaning my room.

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear guest, Thank you for taking the time in writing your excellent review! I will be sure to thank Victor and Barbaro for a job well done. They are a great asset to our team. The team and I were excited to read you had a perfect stay. We are looking forward to hosting you on your return visit to... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

The hospitality was great,area not too crowded the staff was very accommodating Hotel is a walking distance away from the beach Bartender makes the best mojitos in town and I approve this message.GREAT

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Hello and thank you for taking the time and sharing your thoughts with us. I am glad you found the accommodations, service, location and specially the Mojitos up to your expectations. Have a wonderful day! Carlos Sarmiento More 

North East
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

First impressions are everything and our welcome by the reception staff was very warm, we were even offered a drink as we checked in. The building is a gorgeous (and recently renovated) Art Deco building. The room was really well equipped, modern, clean and spacious, apart from the bathroom- there wasn't even enough room to stand and dry off after... More 

Was this review helpful? Yes
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Hello, Thank you for taking the time and share your comments with us. I am glad you found the overall accommodations and services up to your standards. On a side note, we will start to upgrading the look and fell of the lift this week and hopefully will make a little difference on your next trip. Until then, I remain... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff was very accommodating! Hotel is perfect location to the beach and Ocean drive strip. Rooms were small but there's an beautiful view of the ocean from the rooftop. Food was delicious and the hotel decor was nice. Love the lemon water they had in the lobby. Marilou was an awesome receptionist and Barbaro was great bell cap.

Was this review helpful? Yes 2
Carlos_S185, General Manager at Winter Haven, Autograph Collection, responded to this review

Thank you for your recent review and we are excited to read you had a great stay during your visit in Miami Beach. We look forward to your return stay with us! Sincerely, Carlos More 

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