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Fontainebleau Miami Beach

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4441 Collins Avenue, Miami Beach, FL 33140
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WINTER PARADISE
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Fontainebleau Miami Beach
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9,816 Reviews from our TripAdvisor Community

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Skokie
1 review
5 of 5 stars Reviewed 2 days ago NEW

if you want to have a great hotel to relax,and feel like your on a luxury cruses ship this is the place.....food was good ...a place to relax and enjoy you dinner with friends or loved ones...so make a reservation

Review collected in partnership with this hotel

Helpful?
Thank D6688GVrichards
London
Level Contributor
97 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I have always wanted to stay at this hotel and when the opportunity came along I grabbed it. With the exception of the woman who checked me in, the rest of the front desk staff was condescending and sour. At one point there were 7 people standing there talking amongst themselves while a line of 6 people waited for them... More 

Helpful?
Thank WilliamAllen54
Boston, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Good Hotel, clean rooms, the staff just ok, except Sean & Elodie at the strip steak, they were very polite, happy, made us feel very comfortable and appreciated. Best waitress ever!!! I will go again to that hotel because i like the location. But I have to say its very expensive. The pool area was nice.

Helpful?
Thank Lina V
Fontainebleau H, Manager at Fontainebleau Miami Beach, responded to this review

We truly appreciate the time you have taken to recognize Fontainebleau. Our team members work very hard to ensure that our guests are satisfied and that their expectations are exceeded. It is our pleasure to serve you! I look forward to sharing your review with the entire Fontainebleau Team and promise to recognize each and every team member mentioned above.... More 

New York City, New York
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

this hotel is horrible the rooms are dirty the service is non existent and the mangers have no clue idea how to handle problems the door staff actually broke my luggage upon arrival and when i complained i was told that it was my problem room service took over an hour and btw it is expensive at 550/ night STAY... More 

Helpful?
Thank worldview123
Fontainebleau H, Manager at Fontainebleau Miami Beach, responded to this review

Thank you for taking the time to provide feedback regarding your recent visit to Fontainebleau. \Please rest assured that the matter will be addressed with the entire team, as our goal is create memorable experiences and exceed our guests’ expectations. I sincerely hope you will give us another opportunity to change your experience around in the near future and to... More 

new york
1 review
2 of 5 stars Reviewed 3 days ago NEW

The fountainbleau is a really nice hotel. the rooms were clean and nice. But they nickle and dime you for every little thing. I called for room service and I asked them to please include a large cup of milk for kids cereal but they told me they only sell it by the liter and it is $27! I asked... More 

Review collected in partnership with this hotel

Helpful?
Thank nick267
Fontainebleau H, Manager at Fontainebleau Miami Beach, responded to this review

We take customer service very seriously, and appreciate your feedback in order to improve our service level in the future. We value you as a guest and look forward to the opportunity to exceed your expectations during a future stay. Regards, Hotel Management More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I loved it here!!! It was my first time and the staff was AMAZING!!! At the pool our server was Rosalia, and she was patient, professional, and very nice. When i come back next year i would for SURE recommend this hotel and staff. :) I would definitely recommend this hotel

Helpful?
Thank dterran
Fontainebleau H, Manager at Fontainebleau Miami Beach, responded to this review

We truly appreciate the time you have taken to recognize Fontainebleau. Our team members work very hard to ensure that our guests are satisfied and that their expectations are exceeded. It is our pleasure to serve you! I look forward to sharing your review with the entire Fontainebleau Team and promise to recognize each and every team member mentioned above.... More 

Miami, Florida
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

Rooms were ok - over priced for 'amenities' and location. Technology, which I'm sure was impressive when it opened 10 years ago seems stale and out dated. That being said - rooms were clean and beds comfortable. If it wasn't for the service from following staff I'm not sure I'd considers staying there again....But I would follow these individuals if... More 

Helpful?
Thank Ben L
Fontainebleau H, Manager at Fontainebleau Miami Beach, responded to this review

It is truly rewarding when our colleagues are acknowledged for going above and beyond in their service delivery. I will be sure to recognize these team members for their outstanding performances during your visit. We look forward to your return and in the meantime remain at your service. Regards, Hotel Management More 

seattle
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Our 50th Anniversary was a real let down.For the price and what this hotel is supposed to be are miles apart. What a let down and I waited so long to go there. There is a wide problem of lack of communication. Managers should perhaps use an carry interactive tablet between themselves. Given the Tresor as an upgrade, I can... More 

Review collected in partnership with this hotel

Helpful?
Thank lwilson126
Fontainebleau H, Manager at Fontainebleau Miami Beach, responded to this review

We appreciate your detailed feedback. Our goal is to deliver an outstanding service level, and I will certainly review your comments with our Team Members. We are sincerely disappointed to hear of the dissatisfaction with your stay. We hope to have the opportunity to one day serve you again. Regards, Hotel Management More 

Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Great rooms, great restaurants, great amenities, great location. It's right on the beach with amazing views of the ocean. There are plenty of things to do at the resort, pools, world class spa, top night club and five star restaurants. If you want to go into South Beach you'll have to catch a cab or Uber but it's nice to... More 

Helpful?
Thank Kdaisy09
Fontainebleau H, Manager at Fontainebleau Miami Beach, responded to this review

Thank you very much for your high compliments of the Fontainebleau! We are delighted to hear you enjoyed your overall experience with us. We thank you for the time you have taken to write this review. At the Fontainebleau we have many amenities to offer from our fine dining, retail stores, and recreational activities. We hope upon your next visit... More 

Long Island, New York
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

All in all, a great hotel. The staff is very attentive - especially at the pool. Our favorite server was Audrey. She was sweet, made it a point to remember our names, she took notes of little things we said, and made us feel very welcome. We couldn't have asked for a better server during the one sunny day we... More 

Helpful?
Thank Debbie M
Fontainebleau H, Manager at Fontainebleau Miami Beach, responded to this review

Thank you for taking the time to share your recent experience with us here at the Fontainebleau. We are thrilled to hear you enjoyed your overall experience with us! We will be sure to share this review with the team members mentioned above and we look forward to your return to the Fontainebleau! Regards, Hotel Management More 

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