After a failed room at the Loews we made our way to the Fontainebleau after an abrupt escape from the sub par accommodations at about 1130 pm and entered what seemed like a different planet. Our room had an unbelievable balcony, beautiful ocean view, super clean interior and equipped with extremly comfortable beds. I could hardly wait to for morning... More

Arrived Sunday night for a three-night stay and was immediately surprised by the scene--lobby was crowded with young club-goers. However, I was pleasantly surprised by the service at the front desk. THey checked me in quickly, upgraded me to a suite overlooking the ocean and made sure I knew where I was headed. The ocean-front suite was well-appointed and large.... More

From the moment we arrived, we were treated so nicely by the doorman and the front desk attendant Ezra. Ezra was so accommodating and answered all of the questions we had about the room choices and locations, dining, and other general inquiries. The rooms were nicer than expected and we had a very large balcony with an ocean view. I... More

The friendliest hotel I have ever had the pleasure of staying in. Right from the front desk to the gift shops to the outdoor help, all extremely kind and attentative. At every turn we were asked if we were comfortable or needed anything at all. We were booked to sail on the Concordia the Monday following it's sinking.. This was... More

There was a guest in the next room that started having a party with loud music at 5:00 a.m. Notwithstanding 2 alarmed calls to guest services, they did next to nothing to control the situation. At $300+ per night, you would think that included to ability to sleep. More

The customer service was deplorable. Don't waste your money on this place. More

top notch employees. Very helpful and nice. Hotel was outstanding and beautiful!. It would have been nice to have a fridge and coffee pot in the room. The only fridge was the mini bar and they charge you if you use it for your personal stuff. If you take anything out for more that 20 seconds they will bill you... More

Beyond amazing! This is the best place to stay for a long getaway to Miami Beach. However, I only stayed here 1 night, had the best time ever. The club Liv was incredible, and the service was beyond expectations. Starting with the doorman, and my luggage was brought right up to my room. The pistachios in the room tasted great,... More

I'm a frequent traveler, this hotel is top notch in every aspect. From check in to departure, I was treated as a VIP. The staff was wonderful in every way. I would highly recommend this hotel to friends and family - as the place to stay in Miami. More