I stayed for 3 nights. Do the check out, the total due, was perfect. Two day after they charge me 1 more night withouth reason. Still fighting about this issue with account department. Worst experience ever! more
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I stayed for 3 nights. Do the check out, the total due, was perfect. Two day after they charge me 1 more night withouth reason. Still fighting about this issue with account department. Worst experience ever! more
We stayed in the hotel for four nights from the 4th July. Our travel agent booked this hotel for us as part of our three week honeymoon. I have to say from the price we paid for this hotel, we were expecting it to be lovely, but we were not impressed. The hotel has an overall cold feeling to it... more
I love South Beach. The bars, sexy lounges and hotels. The great beach. I go 2-3 times a year. I just returned form my usual July trip and sadly, South Beach may be just about over. The Shore Club was a very hot scene 5 yrs ago. It has definitely become far less exclusive. Security now pretty much allows anyone... more
This hotel is awful. We are away on vacation and we reverted to this hotel as the hotel we wanted was fully booked. We are now at the Ocean Z hotel for the same money, as we got a deal, and words cannot explain the difference. Shore club started off as bad from the get go. They had 6 guys... more
Dear cward0625, Thank you for taking the time to share your feedback. We are here to provide each of our guests with luxurious service in a fun and lively ambience; I'm so sorry to hear that you did not find that with us. We would have loved an opportunity to turn your experience around, but we understand your decision to...
I have no clue how on earth this hotel got so many bad reviews. My wife and I are in between the party and relax scene- we want both, and the Shore Club delivered, making a weekend where we were celebrating birthdays fantastic. We arrived for a three-day weekend, and -from the valet to the front desk staff- check in... more
Dear jjesq99, Thank you for posting this wonderful review. I'm happy that your experience was very pleasant and I'm also glad to hear that your wife had a phenomenal massage. We hope to have you again soon and show you an amazing time in Miami Beach all over again. Thanks again and all my best, Darwin Jose Guest Experience Manager...
On May 29th 2009, we checked into the Shore Club Hotel. My fiancée and I were celebrating our engagement and as such this was one of the most important weekends of our lives. We are bi-coastal and live in both Los Angeles and NYC and are an extremely well traveled couple. Upon our arrival we were rudely greeted by one... more
Dear Maya77729, Please accept our apologies again for the confusion in handling your issue. As you may have already noticed, this matter was resolved prior to the posting of this review. Also, our hotel manager attempted to contact you to apologize and to inform you that the amount disputed had been refunded as you requested. I wish there was something...
I found the hotel to be worn out and in need of a makeover. My girlfriend and I enjoy the Morgan's hotel group. We stayed at the Clift in San Francisco and the Mondrian in Miami and are staying at the Sanderson come September. The Clift and Mondrian were in excellent shape and offered a great vibe for the CHIC... more
Dear MHGC, Thank you for taking the time to post this review. Thank you also for your comments regarding the style of our hotel. I'm glad that you felt the friendliness of our staff and that you enjoyed Skybar also. Your feedback is very important and is taken very seriously by our management team. We hope to have you again...
Shore club was so loud at night, even if we wanted to get a good nights rest after a long night out, it was not possible to sleep till 6 a.m. Staff was terribly rude to us even though we asked kindly for any complimentary upgrades as we had just gotten married. A simple no, would have been just fine... more
Dear rbajaj, Thank you for taking the time to post this review. I'm so sorry that your experience at Shore Club was not a positive one. While it is understandable that not all room requests can be granted, there is no excuse for rudeness. Please contact me at your convenience so that we can discuss your experience in detail. We'd...
The hotel definitely could use a little facelift BUT...between the restaurants, pool party and ambiance, it still rocks!! The main downer is that there are such a limited amount of chairs at the pool that you have to wake up at 8 am and save your chair!!! more
Dear sofee202, Thank you for taking the time to post this review. It is great to hear that you enjoyed our "rocking pool ambiance" and the rest of our hotel amenities. We'd like to make sure that during your next stay you have a wonderful experience as well. Feel free to contact me if you ever need any assistance with...
I stayed at the Shore Club with some girlfriends. We were hoping for some nice R&R at the beach. The location of the hotel is great. The staff was courteous. The rooms were clean. I had no issues with housekeeping knocking on my door to clean the room. The main issue we all had was that the music was blaring... more
Dear NYCtraveler126, Thanks so much for your feedback, I'm glad that you had a great time at Shore Club. As we'd love personalize your next stay according to your preferences, please feel free to reach out to me. Thank you again for taking the time to post this review, we are looking forward to have you as our guest again...




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