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Delano South Beach Hotel

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1685 Collins Avenue, Miami Beach, FL 33139 (Formerly Delano Hotel)
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Delano South Beach Hotel
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Delano South Beach Hotel
Delano South Beach Hotel
Delano South Beach Hotel
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1,558 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Delano South Beach Hotel
See the most recent reviews
the whole world
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed December 25, 2009

just went for drinks and dinner. Service unfriendly and value for money poor. Drinks at the pool bar were served in plastic beakers. Cigarettes not sold at the bar; had to get them myself at the hotel shop for USD 9.--!! Restaurant very average. Our waiter was very pushy, trying to sell us the most expensive meals on the menu.... More 

Was this review helpful? Yes
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review

While I apologize that you found service at our restaurant lacking, I am surprised considering the longstanding reputation of Blue Door. Yes, you are correct, plastic is served at the pool for obvious safety reasons. As you did not stay at the hotel, I would advise anyone considering Delano as his or her Miami destination to please review the overwhelming... More 

NYC
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 20, 2009

at 8am as if it was in your own hotel room. It took the staff 4 days to move me into another room where I wasn't sharing an adjacent door through which my neighbors would constantly be heard talking. Hotel is past its prime and in dire need of a multi-million dollar renovation. Tiny bathrooms, windows vibrate from pool music.... More 

Was this review helpful? Yes 1
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review

I apologize again that we fell short of your expectations. As I mentioned to you in the lobby, we weren’t able to move you until well into your stay as we were fully committed due to the art fair. As we are in the business of making people happy, we certainly would have moved you a different room sooner had... More 

Atlanta
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 30, 2009

Stayed at the Delano for my 50th Birthday weekend (11/20) and l could not have chosen a better hotel to celebrate!! From the moment we walked in the service was excellent. Everyone goes out of their way to make your stay the very best. Great staff and customer service!! Love the scene in the lobby and the outdoor bar at... More 

Was this review helpful? Yes
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review

We are glad to have made your milestone birthday a memorable. There are plenty more treats waiting for you--see you soon and hopefully for 51! Ellis More 

Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2009

I have stayed at the Delano on 4 different times, always for a week at a time. I always come for the Winter Music Conference. One time I stayed at a different hotel and I will not make that mistake again. When I come to the Delano, I always feel like I am at home. Reo, the concierge is very... More 

Was this review helpful? Yes
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review

Thanks so much for you loyalty to Delano and Morgans, and sharing your thoughts with us here. From the pool to the spa there are many places to escape, with lots of sensual fun in between. We will see you in March! Ellis More 

Guildford, England
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 26, 2009

We had stayed at The Delano on at least three other occasions but this time went back with our then 6 month old baby and had a lovely time. The rooms are gradually being updated but they are clean, white and minimal...Delano were one of the first to go for this look. The breakfast on the terrace at Blue Door... More 

Was this review helpful? Yes
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review

Our Delano family grows larger each day, I am glad you all feel a part of it! I hope you can come back soon--and that you will let me take care of you all again. Many thanks for everything! Ellis More 

St. Petersburg, Florida
1 review
5 of 5 stars Reviewed November 17, 2009

I had a membership there when I lived in SoBe. Their gym was alright, but their spa services where top of the line, and that pool! Classical music is playing so when you swim underwater you can hear it. The view is amazing, and the food is incredible. If you are looking to pamper yourself, this is the hotel for... More 

Was this review helpful? Yes
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review

Come back and let us pamper you some more! After the gym moved out, there are no longer any memberships available, so our pool is exclusive to hotel guests now. FYI, we do have a very nice fitness center and, as you mentioned, an amazing spa. I hope to welcome you back soon. Please let me know if I can... More 

Manchester, UK
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 11, 2009

Pros - Beautiful decor throughout - Rooms a good size, comfortable, and well equiped (Bose sound dock and DVD player in the rooms) - Excellent pool - Great staff - Reasonable location, near beach, Lincoln Road, and Ocean Drive. Cons - Very over priced, despite being nice, it's still just a hotel and not worth the price they charge -... More 

Was this review helpful? Yes
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review

Thank you for your recent stay and your review. I'm really delighted you appreciated our unique brand of service, and that you enjoyed our pool. These, along with the highly rated Blue Door restaurant are just a few of the many aspects which contribute to the Delano Experience and differentiate us from the rest of South Beach, and most of... More 

ponte vedra beach
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed November 10, 2009

If I don't need to do much work in my room then there is nothing finer than Mr Starck's ultra hip designs. He has a disdain for any lighting greater than 40 W. My favorite PS projects are the Faena in BA, the Royalton in NYC & the Delano. The Faena is getting worn & tired after 5 years, The... More 

Was this review helpful? Yes 1
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review

Well, as I like to say--if you have to work there aren't many cooler places than the porch of your Delano Bungalow! Thanks too, for the nod about our service--it perfectly and accurately describes who we are and what we do every day. See you again soon, I hope! Ellis More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2009

Delano is a beautiful hotel, a must see! Great breakfast, healthy lunch. Saturday night, the place is really something. 3 bars, all great, wonderful crowd... Will definitely go back there again!

Was this review helpful? Yes
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review

Thank you, Ms. Moon Face! We look forward to having you make up the wonderful crowd again! Ellis More 

Ocean Isle Beach , NC
1 review
4 of 5 stars Reviewed November 5, 2009

I have been staying at the Delano for more then 6 years now. I started my trips for the music festival in 2002. I have only missed one year since our first time. The Delano hotel is by far the most magical hotel in all of south beach. South Beach is the play ground of the rich and famous. The... More 

Was this review helpful? Yes
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review

Wow! Thanks for these amazing words! We do not offer discounts to repeat guests, but invite everyone to check out or website for promotions and value-added packages. We'll see you in March! Ellis More 

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