The hotel in still very nice and cool; the service is good and careful. The location is charming. The rooms are small but luxurious; I would appreciate a better bathroom. more
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The hotel in still very nice and cool; the service is good and careful. The location is charming. The rooms are small but luxurious; I would appreciate a better bathroom. more
The staff is very friendly and welcoming. The vibe is very fun and relaxed. I felt like a superstar. more
Never in my life have I ever experienced a mob-like operation in the United States that so much resembles some of the high end lounges and clubs of Moscow, Russia or Kiev, Ukraine just to name a few geographically and world reknowned mob infested places. The night started wonderfully with an incredible band that played beautiful Spanish pop music while... more
After researching many SoBe hotel options for our 5 year anniversary and reading hotel reviews on TripAdvisor, I noticed Ellis von Cannon's (Guest Experience Manager) professional and empathetic responses to positive and negative feedback on the Delano. He immediately made a strong impression on me regarding the type of staff working at this hotel and of the Delano itself. Despite... more
Thank you for sharing your review with us; I enjoyed meeting you and spending time with you. Hopefully, we can do it again soon! The only update is that we now offer earplugs upon request from the Front Desk; other than that, you summed up The Delano Experience perfectly. I’m really happy that you enjoyed yourselves. Warm regards, Ellis Ellis.vonCannon@MorgansHotelGroup.com
I've been staying in Delano for the part 5 years and never been disappointed. The staff is very helpful and will bend over backwards to get something for you. The restaurants are top class, we really didn't have to go anywhere else. The food was a bit expensive, but was definitely worth it. Just a wonderful place to relax, listen... more
Thanks so much for your feedback and loyalty! I speak on behalf of our entire family when I say how much I love reading about how helpful and friendly our staff is. You can get a bed anywhere but there is only one place to get a Delano Experience. We will see you again soon. Kind regards, Ellis
Kathie and I wanted to thank you for our stay this weekend at the Delano. Your staff exceeded our expectations. Juan, Nick and Lylia ( the lady that replaced Steve) were exceptional. We dined at the blue door inside both nights. I believe David was our waiter and he was great and Nelson (Lord Nelson) on Saturday night took care... more
Thanks, Dan632 for sharing highlights from your recent stay—especially for the “shout-out’s." They are truly the magic-makers. We look forward to your visit in August. Warm regards, Ellis Ellis.vonCannon@MorgansHotelGroup.com
In order to combine business & leisure, the Delano has just been the best Hotel I have ever experience. Without talking of the famous design of the place (hall, rooms, garden...). THe restaurant food was excellent, the staff was friendly & welcoming and the pool is just the place you want to hang out for the day. I would definitely... more
Thank you for your continued patronage. We are happy that you feel at home with us when you visit Miami. Like I always say, if you have to work when you visit Miami, a cabana at the Delano pool is a pretty cool option. We hope to see you again soon! Ellis
I used to go to the Delano when I was a broke college kid to nurse my $12 Miller Lite at the bar so I could hang out in the COOLEST hotel lobby/bar I've ever seen- 10 years later, I was so thrilled to stay here for my honeymoon. The place is still just as fabulous-looking, the pool area is... more
I’m happy to read that you had a lovely experience with our wonderful staff—thank you for your recommendation! I’ve been affiliated with Delano for nearly 9 years, and I agree with you--the timeless beauty of the design speaks for itself. And yes, we do take all feedback very seriously, all to create a better experience for you. Unfortunately there’s not...
The entrance hall and "living room" where pretty spectacular. The room was spectacular, it had everything you could desire. If you like boutique hotels, you'll definitely love it. more
Thank you for sharing your feedback with us. Delano truly is a magical place, from the design to the people (staff and guests). I hope to welcome you back soon. Many thanks, Ellis
Would recommend. Lively pool scene and beautiful lobby. Rooms while small for the bucks, were luxurious. This is the best property I have stayed at within the group.and blows the socks off its cousins in New York, London and LA. I would describe the Delano as a 'trendy but friendly' experience - a rare combination! Ignore the negative reviews and... more
Dear JEGSTER, Many thanks for sharing your review with us. I love your description of “trendy but friendly” for that is exactly what we strive to deliver. We certainly look forward to having you back again. Warm regards, Ellis




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