Dreadful doesn't begin to describe this place. Stained carpets. Rusted, uncomfortable furniture. Awful, erratic wifi. An outdated, mildewy bathroom that I'm pretty sure was the inspiration for the infamous "Scarface" scene where Al Pacino took a chain saw to somebody's head. Poor water pressure. The location is good, but with such a wide choice of properties in Miami Beach, it'd...
More
I apologize for you your experience and would have liked the opportunity to address your concerns while you were our guest. We want all of our guests to have a comfortable stay and enjoy their time in South Beach. Please contact me directly so that we can discuss your stay further.
More
Not the cheapest hotel for the area and the location is great Just one block from the beach. The lobby is nice, cool little bar and comfortable seating, etc. The pictures you see of the modern contemporary furniture and accessories must have been taken 10 years ago... The stuff is worn out, but its still ok.
Now, get on the...
More
The room smelled like old mold and smoke, most of the outlets did not work, the bathroom sink was falling off the wall and was being held by some caulking stuff, the beds were hard, the painted square on the wall with the test tubes and flower inserts were tacky, and the outlandish resort fee for getting really nothing in...
More
I am very sorry your experience was less than great, we are a non smoking facility however from time to time people do ignore this it should addressed right away by housekeeping. We work very hard to provide a good service at a reasonable rate and your experience is very important to us. The items you describe in your review...
More
just returning from Miami Beach - I accidentally booked the wrong days for Carlton. The hotel at that time was overbooked, so they put me up in another property. Well, for the 3.5 days I was there (im used to staying in the 5 star places) room was very clean BUT the Customer Service was over the moon....with all the...
More
Christine,
Thank you for sharing your recent experience with Cambean Hospitality. I was very glad to hear we were able to accomodate you at one of our other hotels. Management and ownership is on property to ensure guest satisfaction and we are all here to make our guests feel welcome and appericiated.
Please come back to see us anytime.
More
I don't normally feel compelled to review hotels that I stay in, but this was so awful, I just had to warn others. The AC in our room wasn't working from the time we got there, so I went down to the front desk to have them address the problem (since the phone in the room wasn't working either!), and...
More
ChelseaBC,
I have reviewed your comments and apologize for the experience with my staff member. It is our goal that ever guest feel welcome and appreciated.
I would like to discuss your experience further as I was unaware of your concerns. I am on property at the Carlton every day to ensure guest satisfaction.
Please feel free to contact me...
More
This place did not feel safe. The lobby shuttle service charged me $65 for a round trip and never picked us up, however they did make good on it by taking us to the airport free of charge a few days later. We put a chair up against the door at night for added safety. The best attribute of this...
More
Please be assured safety is our number one concern. The Carlton is a popular hotel with a great location on South Beach. We are a very safe property with helpful staff members on property 24hr a day. We do have a restaurant/bar in our lobby as an added amenity for guests and Hookahs are something they offer. I apologize for...
More
The first night I moved in, I noticed some BLOOD SPOTs on the comforter!!!! Need I say more? Noisy lobby ! Can't sleep before 12pm! Never never never go there!
More
Good Enough - Keep your expectations low and you won't be disappointed. This hotel will due if you plan to party all night and don't care for luxury. Keep in mind the lobby turns into a nightclub like bar after dark, if you are old and want peace and quite this is NOT the hotel for you. If you book...
More
I do not understand people who rate this hotel or in bad taste terrible I was at this hotel and I really did not think anything terrible if I seem to have put a little more attention to the public lobby areas has great potential. attention of the people were friendly reception john was the only one who helped us...
More
I decided to give this Hotel a try even after reading all the bad reviews... BAD mistake. When we got there we were greeted by a very nice old man (he was literally the only nice person in the whole hotel) we left to have breakfast then came back. The guy at the front desk asked for my card (as...
More
518 Reviews
271 Reviews
190 Reviews
