This hotel is nothing but a SCAM!!!....BE Aware of their HIDDEN fees!!!..When booking they give u FALSE informatiom about the cost of this hotel...After our family arrived and was told about the additional costs....we spoke to the staff member ANNE MARIE, who told us there was nothing she could do about the hotel not informing us about the EXTRA FEES!!!...We... more

When we checked in, the receptionist didn't tell us about the NON optional high fee (of 10 dollars a day) for the beachchairs and towels (which was ridiculous, because we had our own towels). When we asked about it the next day, another receptionist first sighed deeply and said immediately that the fee wasn't optional while we only wanted the... more

Got to the hotel and waited 2 hours for the room. No big deal. Got to the room and had to hear my friends complain. Paid for the superio room, SCAM. Finally got the superior room and all i have to say is DIRTY,DIRTY AND DIRTY. They didnt charge me extra for akll the hair they supplied. checked out and... more

I was a little disappointed in the room, but the hotel it self is nice in a very good location for south beach near lots of restaurants and shopping staff very helpful and you could use there beech chairs and towels on the beech and free internet . more

Besides being nickel and dimed with hidden costs … the staff was rude and argumentative more

Why did we even bother getting into the pool the next day we were all sick with flu like symptoms, don't even bother staying at the carlton and the rooms are tinnyyy for four people. Some of outlets didn't function and no lighting, so girls do your makeup before the sun goes down. The only thing worth staying here where... more

The Carlton Hotel is a 2.5 but my friends give it a 3.0. We stayed at the Carlton for 5 nights, and found the hotel to be what it is a place to stay for less. We did not encounter any rude staff members, and there were no hidden fees. The room was clean with two double beds with no... more

This is one of the worst hotels I have ever stayed in. Dirty rooms and corridors, peeling paint, unfriendly, even derisive staff, ridiculous trance music at all times, even at breakfast. Also, the additional costs are a scam - charging for a shabby pool and other so called facilities is a sick joke and should be illegal. The tv worked... more

We expected a nice boutique hotel on South Beach, that is NOT what this hotel is. Anna Maria is the only nice person we met at that hotel. Our first room was very small, we couldn't move. The bed was extremely uncomfortable, the sheets were dirty. The second room was bigger ( we had to fight for it ) but... more