The Shelley's staff is not at all accommodating. They are rude and do not deliver on the very basics that a traveler or vacationer would expect. I have read some of the reviews on here as well as management's replies (to the other postings on this site). These replies are pathetic. Management never seems to address the serious issues that... more

you will have the worse time of your life in hotelshelly, believe me and everyone else. my husband said is more of a lower class MOTEL, the place smells and you will hear loud music from your rooms. we Couldnt even sleep there, we walkedout and found another hotel in the middle of the night. please dont make this mistake.... more

First I would like to say that I was very happy that they had a free shuttle from the airport, but very disappointed that it doesn't run until 1pm on Wednesday. I was very disappointment when I got there to find out that they hold $100 off your credit card for "incidentials". This would be fine, if that was disclosed... more

This place is a joke, (a bad one at that). THEY SHOULD CALL IT "THE HELLEY" . Its not funny when you spend your hard-earned money for such a dump. The non-customer service was terrible. The rooms are tiny. The bathrooms are tiny. The shower was decent looking, but be prepared to hop right in after stepping in the previous... more

I read the reviews and I still booked the hotel. They gave me such a good rate I should have known it was too good to be true. When I arrived my room was clean and there were clean sheets and many towels. The following day I left early in the morning and returned late. Upon my return I observed... more

We stayed at the Shelley for 3 nights at the start of our honeymoon. It was ok and nothing to complain about other than the reception staff whose only interest in you, was to sell you excursions and restaurant reservations. It was when we left and came home and I saw that I had had a further amount taken from... more

A group of 4 were in South Beach for vacation. Thank goodness 2 of us were at the Dorchester (great stay!). The other two were at the Shelley. 1st, the room that was given was the size of a broom closet with a TWIN BED! And the reservation was for a standard room, dual occupancy! after TWO HOURS of begging/arguing/ranting... more

My friends and I had high expections from this hotel when we booked our trip to miami because the pictures seemed very appealing, but as soon as we arrived it was nothing like what we had expected. First of all, majority of their customer service representatives were very unprofessional, they were not friendly or welcoming. Second, the room and restroom... more

My friends and I booked two rooms in this hotel for memorial weekend months in advance. The day before we were scheduled to arrive we called the hotel just to make sure our reservation was still fine and they reassured us everything was fine. When we got there we were informed by a very rude and poorly groomed manager that... more