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Hotel Shelley

844 Collins Avenue, Miami Beach, FL 33139
Hotel amenities
Hotel Shelley
Best prices for: 1 room 1 guest
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Ranked #106 of 206 Hotels in Miami Beach
A recent review
5 of 5 stars reviewed yesterday
Deantejr
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886 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

When I first came to the lobby, I was immediately blown away by the courtesy and professionalism of Daliana and Nelson. They made sure to take care of every concern that I had. Top notch service. Give them a raise! The location is great too! Close to everything and right next to the beach.

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1 review
5 of 5 stars Reviewed yesterday NEW

I visited Hotel Shelley while vacationing in Miami in the staff was extremely helpful and courteous. While in Miami, I was celebrating a friend's birthday and they made the experience very enjoyable. I would definitely stay at Hotel Shelley again.

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Thanks to Daliana and Nelson for being and amazing help with everything this weekend! I came with friends for a birthday celebration! We are having a great time! Great service! Definitely will be back! :)

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1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

Shelley is the sister hotel of chesterfield across the street which we've stayed in before and was decent therefore we expected the same decency but didn't exactly receive that . We recieved a double bed , which was super uncomfortable being that my partner and I were sleeping together . The AC is positioned nearly on the floor besides one... More 

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SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this review

Hello there Drodr726, Thank you for the time you took to provide us with your honest feedback! We are terribly sorry that it wasn't a 5 star one! I will definitely make sure that the General Manager is aware of your feedback. We would love for you to give us a second chance! We would love to make it up... More 

1 review
4 of 5 stars Reviewed 3 days ago NEW

Reading the reviews, I was not sure..And I'm glad I went anyway I was treated with respect from the front desk staff..Gwen, smiled everyday, I asked for assistance with restaurants and tours she went above and beyond..On South Beach.. That's unheard of.. I will tell my friends.. One issue the bathroms was small

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SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this review

What a fantastic review Timi S!!! It's great to read about the fantastic time you had with us! Gwen is a rock star and all of our guests are saying the same! We would love to welcome you back sooner then later!! Katrine More 

1 review
4 of 5 stars Reviewed 3 days ago NEW

Clean hotel good price...Upon checking in the first person,I encountered was Gwen,lovely smile fast check in. The bellman was helpful and made sure we had everything we needed..I will return for next yr

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SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this review

Thank you so much for your beautiful review, Cory J! It’s so great to hear that you had a fantastic stay, and felt well taken care of the whole time. I’m glad to hear that Gwen took excellent care of you as well. She is absolutely one of our best and keeps us all laughing whenever the opportunity! Again, we... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

a good place 2 stay great hotel.Gwen,at the front desk was very helpful the hotel was very clean I only wish the internet was faster.. I stayed here for my anniversary my wife loved the location because it's close to the beach and the best restaurants

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SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this review

Good Evening jayjayee, First and foremost- CONGRATULATIONS!!!!! We are delighted to read your amazing 5 star review!!! Gwen our front desk agent is amazing, and all of our guests seem to think so as well! We would love for you and your wife to come back again soon! Katrine More 

Montreal, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Although we were only at the Hotel Shelley for one night, we were pleasantly surprised with our stay! From the free shuttle service from the airport, to the great customer service provided to us at the front desk, I think it's safe to say we had a fabulous night in Miami! This hotel was conveniently located in the heart of... More 

Was this review helpful? Yes 2
SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this review

Your review is lovely Kayla M!!! We are thrilled to read that you had such a great time with us! From the complimentary shuttle service, to the cocktail hour from 7-8PM, and the fantastic service that our team provided you with! I will make sure to share your praise with Manny, David and Doron!! Katrine More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I had great experience with this hotel, smooth check in by Gwen at the front desk. Definitely attending this hotel again, only thing I didn't like we're the small rooms. Other than that this hotel to me is the perfect one price wise and clean wise.

Was this review helpful? Yes
SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this review

Thank you for your recent visit to Hotel Shelley, and for sharing your experience with us. We are delighted you enjoyed your stay, thanks in part to the excellent service you received from Gwen. Gwen is indeed a rock star and but one of many who are dedicated to providing an original guest experience in a friendly, attentive and gracious... More 

Charlotte, North Carolina
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I don't know what happened to my previous review but the re-review will definitely suck compared to my check out review I don't even have the room pictures anymore! First off the hotel advises it has a free shuttle from the airport to the hotel. I waited for a little over 3 hrs for said free shuttle then broke down... More 

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SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this review

Hello there Reebok74, Thank you for the honest and extensive review that you provided us with! I am extremely sorry that the start of your vacation was not a good one. We do offer a shuttle service R/T from MIA. Unfortunately the shuttle did have some issues, and we had to send it in to the mechanic. The front desk... More 

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