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All 197 Miami Beach hotels

Hotel Shelley

2.5 of 5 Hotel   |   844 Collins Avenue, Miami Beach, FL 33139
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Hotel Shelley
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Ranked #97 of 197 hotels in Miami Beach
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683 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

The two nights I was there was great.. the workers was very friendly very helpful.. I wanna say thank u to Ms.Gwen who i think she looks like Vanessa Williams ;) and Mr.Oliver for being so nice and Special thanks to Mr.Alton for being friendly with me and my family :) also the bartender was great along with the doorman..... More

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Garden City, New York
1 review
3 of 5 stars Reviewed 2 days ago NEW

Room was ridiculously small and the lighting was absurd. I asked for an extra lamp but never got it. Bed was uncomfortable. Had to get new keys 6 times because they would not open my door. Never took advantage of the happy hour drink. The only bright spot was the staff. They tried very hard to make a bad situation... More

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Cape Town
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

We spent 3 nights at this hotel and after check out we noticed we had been incorrectly charged for items totaling $40 from the mini bar. After explaining to the staff there was a mistake, we were told only management could perform the refund, and they would investigate when he arrived later that day. We are still waiting an it... More

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SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this review

Hello there Nicole A, Thank you for the time you took to share your honest feedback with us, and all of our future guests! We would never charge a guest for mini bar items unless they were consumed. We apologize that you were incorrectly charged for items that you did not consume. I would like to assist in resolving this... More

Travelers are raving about these Miami Beach hotels

Philadelphia, Pennsylvania
1 review
3 of 5 stars Reviewed 6 days ago NEW via mobile

Room was too small and bartender and doorman that work the night shift was very rude. Damian and Alton made my stay better with just being very nice and helpful. Them two especially Damian was the reason I didn't go stay at another hotel. I really recommend that they get raise or something for helping me out.

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SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this review

Good Evening BW24, Thank you so much for taking your time to share your feedback with us! We are indeed a boutique hotel therefore our rooms are smaller then your average hotel room. I will make sure to inform the General Manager about your feedback regarding the service you were given by our team! Damian and Alton are lovely and... More

Hartford, Connecticut
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

After reading some of the reviews I was a bit nervous about what to expect. But for the price, which includes a free shuttle to the airport and also a happy hour with free drinks, we decided to go for it. And we were pleasantly surprised! Yes, the rooms are small and modestly decorated, but the price and location are... More

Was this review helpful? Yes 1
SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this review

Good Afternoon Kristen K, Thank you for sharing your feedback with us and all of our future guests! We offer unbeatable prices, in a prime location, with great money saving amenities to go with. We hope that you would come and stay with us again in the future! Katrine More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I really enjoyed myself staying here. Friendly staff guen at the front desk was very helpful and Oliver assisted in everything he could. I would differently be back and refer this hotel to friends. The service made me want to come back a little sooner. Comfortable room and peaceful

Was this review helpful? Yes 1
SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this review

Hello there Applejuice2020, We value all of our guests feedback and we are delighted to read that you had an amazing time here with us! Our staff works hard to make sure that each and every guest is well taken care of and having a great time! I will make sure to inform Guen and Oliver of your kind praise!... More

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel itself is a little old but the staff were super friendly! Pedro and Gwen were very helpful and ensured we got a quiet room with two queen beds even though it wasn't on the reservation. I would definitely recommend this place.

Was this review helpful? Yes 1
SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this review

Hello there Alex F, We appreciate the time you took to share your wonderful feedback with us! We are delighted to read that you had a nice time here with us! Pedro our front desk agent is lovely and so is Gwen! I will make sure that they are both aware of your kind praise! We hope to have you... More

Tenero, Switzerland
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Monel was the best bellman I ever met!!!The whole entire time I was over at the shelley he kept me company even when my friends left me at the hotel alone.He got me everything i need(ice,towel,and even carried my super heavy bag to the 3rd floor).He is very sweet and helpful with directions to places.I highly recommend he gets a... More

Was this review helpful? Yes 1
SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this review

Good Day kayla d, Thank you for the time you took to share your feedback with us and all of our future guests! Monel is a great bellmen and takes his job very seriously! He knows what outstanding customer service is all about! I will make sure that he is aware of your lovely praise! Please come back for another... More

San Francisco, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I highly recommend you to visit bar at the Shelley Hotel in South Beach Miami florida ! Anna works as a bartender there and she is absolute sweetheart ! She was there to take our order and returned with drinks in a timely manner, also she is super cute and fun girl to be around ! we all loved her... More

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SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this review

Hello there sveta s. There is nothing that we love to read more then wonderful 5 star feedback! Thank you for sharing yours with us and all of our future guests! We are delighted to know that you had a great time here! Anna is great and all of our guests seem to think the same. We hope that you... More

Atlanta, Georgia
1 review
3 of 5 stars Reviewed 2 weeks ago

I visited this hotel last week. Valet took long, room keys didn't work, housekeeping never had enough towels. They have happy hour & music in lobby. Alton, front desk & Monel the bellman were helpful.

Was this review helpful? Yes
SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this review

Hello there Alise M, Thank you for sharing your honest feedback regarding your recent experience with us. We advise guests to call for their cars 30-45 minutes prior to them needing it. When there is a high demand for cars, it an take longer for time for our valet to bring everyone's cars. We also inform our guests not to... More

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Additional Information about Hotel Shelley

Also Known As:
Shelley Hotel Miami Beach
Shelley Miami Beach
Hotel Shellys
Address: 844 Collins Avenue, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #97 of 197 hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Shelley 2.5*
Reservation Options:
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