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All 197 Miami Beach hotels

Shelborne South Beach, Wyndham Affiliate

4.0 of 5 Hotel   |   1801 Collins Ave, Miami Beach, FL 33139 (City Center)
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Ranked #149 of 197 hotels in Miami Beach
A recent review
5 of 5 stars Reviewed January 14, 2012
John O West Hollywood
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464 people have reviewed this hotel

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    136
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Shelborne South Beach, Wyndham Affiliate
See the most recent reviews
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 15, 2012 via mobile

Don't be fooled by the nice entrance or the enticing photos on the Internet ! The rooms are disgustingly dirty and smelly. Bathroom was moldy, hair stuck to the walls, dust in the hair dryer. Our door had a huge crack in it

Was this review helpful? Yes 5
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review

I am sorry to hear about your experience during your stay. I am surprised by your review, as we train our staff, especially housekeeping, to deliver top notch service. I assure you this is not how the Shelborne operates. I would like to invite you back to get a feel for a true Shelborne Experience and take advantage of our... More

West Hollywood
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 14, 2012

We had a wonderful stay at the Shelborne this past week. I used to come with my family when I was younger and the hotel looks much fresher. Lucy's was awesome, chicken tacos and margarita was great during the day. We had a new room and they were very nice! Reo at the front desk was very helpful in finding... More

Was this review helpful? Yes
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review

Great to hear that you enjoyed your stay and took full advantage of our amazing new food and beverage outlets! It is always nice to have positive feedback about all the renovations that we spent so much time working on. We look forward to having you return again in the near future! More

Miami Beach, Florida
1 review
3 of 5 stars Reviewed January 13, 2012

Atmosphere was fantastic, location is superb, Alysha has provided the best service i have ever received, 9th floor under construction-wish the whole floor was shut down, we asked to move rooms beacause of dust and Alysha made it happen no problem, everything ran smoothly, bell men were great! Overall we ahd a great time! We'd stay here again, amazing staff!!!

Was this review helpful? Yes
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 13, 2012 via mobile

Management service and the type of service i got when i stayed was horrible. Management needs to improved. The food was horrible, it was cold and it wasent what i asked for. I would never stay there again.

Was this review helpful? Yes 4
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review

I apologize for any negative experience you may have encountered during your stay at the Shelborne. We make sure that our staff, managers included, deliver the best possible service to enhance each guest's experience under the Shelborne brand. I assure you this is not up to our standards and I would like to invite you back to the hotel to... More

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 10, 2012 via mobile

Disgusting rooms very dirty, looks like they don't employee cleaning personal!!!! Pretty sure they have bed bugs as well.....

Was this review helpful? Yes 4
2 reviews
4 of 5 stars Reviewed January 8, 2012

I would like to start this review by asking....who goes to South Beach to sleep?! If you have an issue with noise and a $25 resort fee, then you're just cheap (or old)! Its South Beach! Nothing is cheap and people are gonna be up partying until 5am. Many of the hotels in the area have bars/clubs/lounges located on the... More

Was this review helpful? Yes
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review

Thank you for such a positive review and comment regarding the Shelborne South Beach! Our exciting renovations are nearing completion and we are thrilled to present to South Beach this new property filled with great ammenities. We have been the talk of the town regarding our parties, as well as our cuisine, as we have three delicious dining outlets on... More

1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 8, 2012 via mobile

This hotel is a fake. The exterior is beautiful, fantastic, the pool is beautiful, but the rest of it sucks. The service is terrible, the staff are ineficient, without any autonomy, and inexperience. The rooms are dirty, and their not all new. The hotel is in a make over, that start ate 7pm!! The service takes hours. The breakfast is... More

Was this review helpful? Yes 6
JaredGalbut, General Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review

We apologize for any inconveince you might have experienced during your stay. We are finishing up a very exciting and wonderful renovation now that is almost complete to this historic landmark. Your unfortunate experience at Vesper is not the true experience and we would like to invite you back to both the hotel and restaurant at a special rate. We... More

Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed January 5, 2012

On arrival I was told I had to pay USD15 resort fee + tax which covered free newspaper, free towels, free wifi. I was told by friendly customer service person that usually USD25 but reduced as fitness centre not working. I had a car so had to pay USD37 + tax for valet parking as NO parking anywhere in Miami... More

Was this review helpful? Yes 6
New York City, New York
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 3, 2012

Don't stay here unless you want to stay in a noisy, filthy, construction site, where the hammering and sawing begin at 7am and last all day long. One of the workers installing the fire alarms let himself into my room while i was getting dressed. Very nice. For this pleasure, we paid more than $400 a night PLUS a $25... More

Was this review helpful? Yes 8
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review

Our apologies for the inconvenience during your stay. We are currently in the last process of our renovation so the rest of the hotel can look as beautiful as the completed areas. I am going to let the head of engineering know about the disturbance in your room. Pleased to hear about your positive reviews of the friendliness of my... More

Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 3, 2012

The hotel itself is beautiful and the facilities are clean and renovated. However, the hotel services suck! I had problems with my heater twice and they took forever to fix it. They also said they would bring me extra covers and never did. Another major problem I had was with our keys to get into the room. I went down... More

Was this review helpful? Yes 2
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review

Thank you for the wonderful feedback regarding your stay! I am pleased to hear you enjoyed utilizing the facilities at the hotel! I appreciate the feedback regarding your service and will let the front desk managers know about the issues that you were having. I apologize for any inconvenince during your stay. Since we are brand new we are working... More

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Additional Information about Shelborne South Beach, Wyndham Affiliate

Also Known As:
Shelborne South Beach Hotel
Shelborne South Beach Hotel Miami Beach
Shelborne Beach Hotel
Shelborne Beach Miami
Hotel Miami Shelbourne
Address: 1801 Collins Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Romantic Hotel in Miami Beach
#47 Luxury Hotel in Miami Beach
#88 On the Beach Hotel in Miami Beach
#149 Top resorts Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Shelborne South Beach, Wyndham Affiliate 4*
Official Description (provided by the hotel):
Boasting a multi million renovation to be complete at the end of 2011, the Shelborne makes a re-entry to the Miami Beach scene in a classic rebirth of perfect Art Deco style. Modern accommodations and amenities meld seamlessly with tropical retro ambiance while an amazing beachfront location calls you to relax among gentle ocean breezes. Offering an unbeatable location in the heart of the South Beach, the Shelborne is one of the largest meeting and event spaces with over 8,000 sq. ft. of indoor and outdoor flexible space. With three amazing dining outlets on site, there is something to meet everyone's likings. Greet the day with a warm espresso at Vesper American Brasserie outdoor cafe. Lunch and Dinner served daily both in the outdoor cafe and the indoor brasserie. Lucy's Cantina Royale serving up the best in tacos and homemade guacamole with chips made daily. Bar Tanaka is the newest sushi spot to hit South Beach, located in the lobby of the Hotel. Chef Zama Tanaka brings his skills from Philadelphia to serve some of the best sushi dishes Miami has to offer.Let Shelborne play host to any milestone event. Choose from four renovated spaces to accommodate intimate occasions or lavish affairs. Our referrals for preferred event planning specialists and our own onsite catering personnel and wait staff are here to assist with any and all event needs leading up to the big day. From weddings to Bar Mitzvahs, holiday parties to work conferences, Shelborne’s goal is to provide guests with our signature brand of all-inclusive hospitality. Utilizing the top resources on Miami Beach, we’re here to cater to your special celebration. Kick back and enjoy the festivities – and leave the heavy lifting to us. Vesper is the ideal setting to host an engagement party or rehearsal dinner. With three beautiful backdrops to set the tone for your big day, state of the art AV technology, and delicious fare, Vesper American Brasserie will leave both you and your guests extremely satisfied. Lucy's Cantina Royale is the perfect back drop to walk down the aisle as the sun is setting or an oasis to host your guests at a beachfront taqueria. ... more   less 
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