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Shelborne South Beach, Wyndham Affiliate

3.5 of 5
1801 Collins Ave, Miami Beach, FL 33139
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Shelborne South Beach, Wyndham Affiliate
Ranked #133 of 198 hotels in Miami Beach
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416 reviews from our community

Traveler rating
    97
    80
    56
    62
    121
See reviews for
Families
60
 
Couples
101
 
Solo
18
 
Business
50
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Miami, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2012

I decided last second to take my wife for a weekend away for our anniversary, so we went to the Shelborne. It has been pretty much everywhere on the news so I thought to try it out for our anniversary. I made reservation online, very easy. I called the concierge, I believe her name was Natalie and she made it... More

Was this review helpful? Yes 2
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
February 6, 2012

Glad that you had a wonderful and memorable anniversary and the Shelborne South Beach was able to be a part of it! I am happy to hear that our staff was accommodating and will forward your review to the director of concerige. I hope that we will see you in the near future, and my recommendation would be to dine... More

Charleston, South Carolina
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 3, 2012

Made reservations with this hotel on 22 OCT 2011 for 26 JAN 2012. UNBELIEVABLY they gave my room away to people whose flight got delayed and/or cancelled. I RESERVED THIS ROOM AND PAID OVER $300.00 IN OCTOBER 2011!!!!! They GAVE our room away, and several others who were to attend a pre-CRUISE party at this HOTEL they would profit from...THEY... More

Was this review helpful? Yes 2
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
February 6, 2012

Bryan, I apologize greatly for the mixup and inconvenience that you experienced during your stay at the Shelborne South Beach. Please email shelborneguest@meninhotels.com so we can accommodate you for this and make it up to you! I hope that you were able to enjoy the pool and the restaurants that we have on site, all receiving high regards. Again, I... More

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Melbourne, Australia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 31, 2012

This hotel has many faults, the showers do not work, the bedroom sheets were stained, the hotel staff were very unfriendly, they wanted a stock check of the mini bar @ 10pm, ??, the breakfast service was to say the least made you feel very uncomfortable to be there, the dinner service was under a tiny candle light, you nee... More

Was this review helpful? Yes 3
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
February 6, 2012

I am sorry if you experienced any inconvenience during your stay at the Shelborne South Beach. I was unaware of the situation regarding your room status and will directly speak with both housekeeping and front desk regarding the matter. I am surprised that you did not enjoy your dining experience at the hotel's amazing outlets, since we have received high... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2012 via mobile

Booked through website very easy. Arrival was easy, Reo booked us at some great restaurants, always love prime 112! We did not go to vesper but bar tanaka was fantastic sushi. We went for happy hour, great deal! Manager was very nice and got us a comp drink to try one of their new drinks, think his name was Andreas.... More

Was this review helpful? Yes 1
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
February 6, 2012

I am thrilled to hear that you enjoyed your stay and that our managers were very accommodating to your desires. Our sushi restaurant has received top ratings regarding the quality of food as well as service! Next time you are in Miami I hope you have beautiful weather so you can take advantage of our great pool deck and cabanas,... More

Oklahoma City, Oklahoma, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 29, 2012

I stayed five nights at a first level townhome in the Shelborne for my birthday. I booked a privately owned unit to Sunspot Miami rental and saved several hundred dollars over booking through the hotel directly. I was concerned about the renovations that I read about in recent reviews but to my delight they were finished before I arrived. There... More

Was this review helpful? Yes
See 3 more reviews by E_Weezy for Miami Beach
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
February 6, 2012

I love that you spent your trip at the Shelborne South Beach in one of the exclusive Townhouse Suites to accommodate your large party! I am so happy that you enjoyed the pool and the ammenities we provide to our guests. Hopefully you took advantage of our wonderful restaurants on property and were able to enjoy a true Shelborne experience!... More

Miami
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed January 29, 2012

Tow friend from Florence Italy were staying here and I visited them and spent time with them. They are accustomed to staying at 4 or 5 star hotels. I was there with them and observed the points i will list for you. The room was to have been ready at 3 PM. They arrived at 1 PM because they had... More

Was this review helpful? Yes 6
See 4 more reviews by hilarionmartinez for Miami Beach
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
February 6, 2012

I apologize for what seems to have been an unpleasant stay. This is not common of our staff to neglect our guests or the upkeep of our hotel environment. I assure you that these issues will be addressed and forwarded to the appropriate managers to prevent this from occuring again. If you are in Miami Beach in the near future,... More

New York, New York, United States
1 review
3 of 5 stars Reviewed January 27, 2012

We just came back from a 4 night stay at the Shelborne. The renovation is coming out nicely, and the lobby and pool area are looking very cool. We booked a "Premiere King" room which was supposed to be a recently remodeled room. When we tried to check in at 3 PM (the declared check in time) we were told... More

Was this review helpful? Yes
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
February 6, 2012

Thank you for your review and the feedback you provided. This will not go unnoticed and I will be addressing the issues that you mentioned immediately to the respective managers. I hope that you enjoyed your experience at the hotel otherwise, taking advantage of our delicious restaurants and lobby lounge. Next time you are in Miami Beach please email shelborneguest@meninhotels.com... More

New York City, New York
1 review
4 of 5 stars Reviewed January 26, 2012

I stayed at the Shelborne for the first time since the new renovations this past week. The place looks great. The pool area is very nice and Lucy's in the back area by the beach is fantastic. Tuesday nights by the pool are a lot of fun and the people watching is great. The staff was extremely outgoing and friendly... More

Was this review helpful? Yes
Samantha R, Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
February 6, 2012

Jon- It is a pleasure to hear that you enjoyed your stay with us at the Shelborne South Beach! Our Tuesday parties have been a huge success and its great that you were able to attend during your stay. Lucy's Cantina Royale is our ultimate beachfront playground, I'm glad that you found it to your liking! We just finished the... More

stuck in Miami
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 26, 2012

Okay, it is in a good location, visually appealing, comfortable, and clean. HOWEVER, they are very unorganized at the front desk. I was waiting for a very important package to come over night, which was my i.d. I had lost while on vacation. Someone signed for the package, but they could never find it. Then they had no rooms available... More

Was this review helpful? Yes 4
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
January 30, 2012

I apologize for any inconvenience you may have experienced during your stay at the Shelborne South Beach. I assure you this is uncommon as we train our staff to deliver the highest quality service. I truly hope that this does not affect your opinion of our hotel, as we are nearing completion of our long but exciting renovation. I hope... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 24, 2012 via mobile

Where do I start....I recently stayed at the shelborne for about a month. It was my first time in south beach and boy was it a memorable experience. The renovations are over and it is beautiful! Always clean, everyone is very nice, and I felt very safe. It's located on 18th and Collins which is about a five min. Walk... More

Was this review helpful? Yes 2
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
January 30, 2012

I am happy to see that you enjoyed your stay at the Shelborne South Beach. Thank you for noting out the staff that did an excellent job in providing you a positive guest experience. It is so great that you visited our delicious restaurants and tried some of our classic dishes. Hope that next time you will try Vesper American... More

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Hotel Summarization (Beta)

What travelers say

  • Resort fee(23)
  • Pool area(18)
  • Continental breakfast(8)
  • Room service(7)
  • Ocean views(7)
  • Worst hotel(6)
  • Great location(4)
  • Good thing(3)
  • Front desk staff(3)

Additional Information about Shelborne South Beach, Wyndham Affiliate

Address: 1801 Collins Ave, Miami Beach, FL 33139
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#80 On the Beach Hotels in Miami Beach
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Boasting a multi million renovation to be complete at the end of 2011, the Shelborne makes a re-entry to the Miami Beach scene in a classic rebirth of perfect Art Deco style. Modern accommodations and amenities meld seamlessly with tropical retro ambiance while an amazing beachfront location calls you to relax among gentle ocean breezes. Offering an unbeatable location in the heart of the South Beach, the Shelborne is one of the largest meeting and event spaces with over 8,000 sq. ft. of indoor and outdoor flexible space. With three amazing dining outlets on site, there is something to meet everyone's likings. Greet the day with a warm espresso at Vesper American Brasserie outdoor cafe. Lunch and Dinner served daily both in the outdoor cafe and the indoor brasserie. Lucy's Cantina Royale serving up the best in tacos and homemade guacamole with chips made daily. Bar Tanaka is the newest sushi spot to hit South Beach, located in the lobby of the Hotel. Chef Zama Tanaka brings his skills from Philadelphia to serve some of the best sushi dishes Miami has to offer.Let Shelborne play host to any milestone event. Choose from four renovated spaces to accommodate intimate occasions or lavish affairs. Our referrals for preferred event planning specialists and our own onsite catering personnel and wait staff are here to assist with any and all event needs leading up to the big day. From weddings to Bar Mitzvahs, holiday parties to work conferences, Shelborne’s goal is to provide guests with our signature brand of all-inclusive hospitality. Utilizing the top resources on Miami Beach, we’re here to cater to your special celebration. Kick back and enjoy the festivities – and leave the heavy lifting to us. Vesper is the ideal setting to host an engagement party or rehearsal dinner. With three beautiful backdrops to set the tone for your big day, state of the art AV technology, and delicious fare, Vesper American Brasserie will leave both you and your guests extremely satisfied. Lucy's Cantina Royale is the perfect back drop to walk down the aisle as the sun is setting or an oasis to host your guests at a beachfront taqueria. ... more   less 
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Also Known As:
Shelborne South Beach Hotel
Shelborne South Beach Hotel Miami Beach
Shelborne Beach Hotel
Shelborne Beach Miami
Hotel Miami Shelbourne

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