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Shelborne Wyndham Grand South Beach

Certificate of Excellence
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1801 Collins Ave, Miami Beach, FL 33139
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Shelborne Wyndham Grand South Beach
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459 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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    (135)
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There are newer reviews for Shelborne Wyndham Grand South Beach
See the most recent reviews
Lake Tahoe (Nevada), Nevada
1 review
5 of 5 stars Reviewed December 22, 2014

From our arrival at the hotel, we knew our stay would be a pleasant one. The hotel is beautiful, the staff is friendly, efficient and always willing to assist with a smile! What a breath of fresh air! Laura was phenomenal and Al a true pleasure! The concierge staff, housekeeping and the restaurants, AWESOME! This should definitely be a 5... More 

Was this review helpful? Yes
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear Ponderosa V, I am so pleased to hear about your AWESOME stay with us. I will be sure to commend our staff on the 5 Star service they provided you throughout your visit. I want to personally thank you for choosing to stay with us during your trip to Miami Beach and we hope you come back again! Best... More 

1 review
5 of 5 stars Reviewed December 20, 2014

I have been visiting South Beach for many years and have stayed at the best hotels. The service here is uncomparable. The staff genuinely wants to help you and are always smiling and friendly. I would return just because of the service provided; there is really no request that they can't meet.

Was this review helpful? Yes
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear Noles335, Thank you so much for choosing to stay with us during your visit to Miami Beach. I am so happy to hear that you felt the service our staff provided you was incomparable. It is our goal to provide the "Best Customer Service in South Beach" and it seems like we are well on our way. Thank you... More 

Gainesville, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 20, 2014

My stay at this hotel was absolutely phenomenal! Prime location on South Beach! The amenities were fantastic especially the spa, Blue Harmony! The entire staff on the property was very friendly and attentive to any and all requests that my family and I had during our stay. I will DEFINITELY be returning soon and make sure to book sometime during... More 

Was this review helpful? Yes 1
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear NRM06, I want to personally thank you for taking the time to review our property. I am thrilled to hear that we were able to make your stay "paradise" while you were visiting Miami Beach. We are consistently trying to provide the best service so I am so happy to hear that the entire staff was very friendly and... More 

Liverpool, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 19, 2014

We've only just returned from staying here. The hotel was very well located, the pool was lovely and the music choice was very nice. The staff were all very friendly and the beds were amazingly comfy. We would definitely be back again some day (hopefully soon)!

Was this review helpful? Yes 1
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear EmmaB2596, Thank you so much for sharing your comments about your recent stay with us. I am so happy to hear that you loved your stay and that all our staff were very friendly! We want to thank you staying with us and do hope you return soon! Best Regards, Nils Stolzlechner More 

Orlando, Florida
1 review
5 of 5 stars Reviewed December 19, 2014

The whole time from arrival was fantastic. Guest Services was the beginning of this experience. They treated me great. I felt like a King. Room and room services was also surprisingly great. I would recommend this hotel for anybody traveling to South Beach.

Was this review helpful? Yes
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear Enkei17, Thank you for sharing your feedback about the "best experience" you had at our hotel! It pleases me to hear how fantastic the service was during your stay and that you even felt like a king! I do want to thank you for choosing to stay with us and we hope to have you back again soon! Best... More 

Miami
1 review
4 of 5 stars Reviewed December 19, 2014

I had a great time at the hotel. This was my first time there. I think the place is very well remodeled and renovated. The staff was wonderful and pleasant to deal with especially guest services. They were always up-to-par with the questions that I was asking. One think I will mention that I was considering changing my review was... More 

Was this review helpful? Yes
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear David G, Thank you so much for your review! I am so happy you had a great time during your stay with us. We truly appreciate you choosing to stay with us during your visit to Miami Beach. We do assure you that work that was being done during your visit has since ended. We apologize about any inconvenience... More 

Halifax, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 17, 2014

I have traveled extensive and stayed the some of the best hotels in the world and it gives me great pleasure to say the Shelborne Wyndman Grand South Beach is right at the top. The Art Deco architecture, the beaching, walking, restaurants were stunning. The staff at the hotel could not have been better. I was also surprised by the... More 

Was this review helpful? Yes 2
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear BradMcRae, Thank you so much for your review! I am so happy to hear that you thought our hotel was exceptional and that our staff provided you will outstanding customer service. It is our goal to be the best hotel in Miami Beach and I'm glad to hear that we are on the right track! I want to thank... More 

New York City, New York
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 15, 2014

I cheated on my usual hotel (the Metropolitan) to come to the Shelborne. The reason was that the price was substantially cheaper and that the Metropolitan was not very clear about their pricing this time. Well, the rooms are huge, literally twice the size of the Metropolitan, the service was friendly and discreet. I asked for an early check-in and... More 

Was this review helpful? Yes
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear Polcio P, I am so happy to hear you thought our recent renovations were great! We put a lot of effort into making the Shelborne the best on the beach and it seems like we are right on track! I would love to have you stay with us again during your next visit to Miami Beach. Please feel free... More 

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