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Shelborne Wyndham Grand South Beach

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1801 Collins Ave, Miami Beach, FL 33139
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Shelborne Wyndham Grand South Beach
Shelborne Wyndham Grand South Beach
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780 Reviews from our TripAdvisor Community

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There are newer reviews for Shelborne Wyndham Grand South Beach
See the most recent reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 21, 2015

From the time we arrived, the service was amazing! The doorman, maid service, front desk staff, and pool staff. The hotel is in the perfect location, and walking distance to basically everything! Being right on the beach was a great amenity, especially the fact that being guests you got two beach chairs! Everyone was very nice to you, and made... More 

Helpful?
Thank Erin M
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear Erin M, It is great to hear that the service was amazing! That everyone from the doorman, housekeeping, front desk and pool staff exceeded your expectations! Your right, our hotel is located in the perfect location and we do have many wonderful amenities to enjoy. Thank you for choosing the Shelborne as the place you will always stay when... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 20, 2015

Like I said it was our first but definitely not last time. Service was unbelievable. And the location was great. Very easy to get everywhere from there and right on the beach :) couldn't have chose better. Get what you pay for and than some.

Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
1 Thank D8533BQmanuelc
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear D8533BQmanuelc, We are glad to know that it was your first time with us, but it wont be your last! We take great pride in our service and we are thrilled when guest tell us that the service was unbelievable! Thank you for sharing your comments and we will be looking forward to your return! Always at your service,... More 

Pittsburgh, Pennsylvania
1 review
3 of 5 stars Reviewed July 20, 2015

Hotel was in a great location. We got upgraded and left something in our first room, notified the staff and it was missing... You would think at an upscale hotel this would not happen. I tried to contact management and have yet to receive a response. Other than customer service, it was good.

Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Margaret A
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear Mararet A, I'm glad to hear that the customer service was good, but very disappointed that we failed to return your misplaced property. I have addressed the departments involved in order to corrected this. Please contact me directly so I can personally assist you. Again, thank you for taking the time to write a review. Always at your service,... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed July 19, 2015 via mobile

These 2 made sure our sisvacay was absolutely relaxing!!! We thank you both for making sure we are happy....it means the world 2 us!!! P.S. Alain keep your smiles....Orlando feel better (this guy worked super hard not feeling the best....) The Shelborne is great but these 2 are true exceptional examples of dedicated hard workers!!!! Thanks 4 reading....TiffanyG

Helpful?
Thank TiffanyGP
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear TiffanyGP, Thank you for taking the time to share your wonderful comments. We also feel that Alain and Orlando provide outstanding service to our guests! We hope to see you back soon! Always at your service, Al Acuna, Director of Operations More 

Mass.
Level Contributor
125 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed July 19, 2015

My wife and I stayed at the Shelborne for a short vacation. The room was good size comfortable and clean. I am tall so I appreciate a tall shower head which was great but on the flip side the cool vanity was very short and uncomfortable. Made shaving a problem. The bed was very comfortable. All of the hotel staff... More 

Helpful?
1 Thank drpoirier
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear drpoirier, On behalf of our staff I would like to thank you for the kind words you have expressed. The Shelborne team works hard to make sure our guests feel genuinely welcome and taken care of. We are very pleased you had a great experience and look forward to your return. Always at your service, Al Acuna, Director of... More 

Laval
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 18, 2015

I just came back from this hotel. I spent 5 days with my daughter. The service is really great, everyone is friendly and accomodating. I especially appreciated the service à the beach, the chairs were highly comfortable. The location is great, near the Lincoln Mall and many great restaurants. Everything was clean in the room and the service was great.... More 

Helpful?
Thank VickyBlum
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear VickyBlum, On behalf of our team I would like to thank you very much for your wonderful review! We truly work diligently to make sure all of our guest feel welcomed and well taken care of. I am glad you and your daughter enjoyed staying with us. We will definitely be looking forward to your return, great service and... More 

Fayetteville
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed July 18, 2015

This hotel is absolutely stunning. I was very surprised with the level of service, quality and amenities offered. We will definitely be back to this one !!!

Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Jerome B
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear Jerome B, I'm happy to see we exceeded your expectations and you enjoyed everything the Shelborne has to offer! We truly thank you for staying with us and taking the time to write a review! Come back for more! Always at your service, Al Acuna, Director of Operations More 

Hong Kong
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2015 via mobile

My wife and I were travelling without our children for the first time in a long time and looking for a mix of comfort, service, facilities and in a lively and interesting location...and the Shelborne ticked all the boxes. We arrived after a tricky, long journey from the UK, later than expected...with only 45 minutes until dinner reservations at Scarpetta... More 

Helpful?
Thank Pete C
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear Pete C, We are so pleased to know that you experienced amazing customer service! Our ladies and gentlemen are always working to ensure that every guest feels the way you do. I will be sure to share your comments with team! We do apologize for the elevator issue during your visit and we have done the needed corrections. Thank... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed July 16, 2015

All Staff was very helpful whenever called upon. While parking at the hotel is Valet only & very expensive at $40/dy; Hugo, was very accommodating & service oriented with a smile! No icemakers on floors, but the front desk / housekeeping are happy to deliver to your room!

Helpful?
Thank TC A
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear TCA On behalf of our ladies and gentlemen I would like to thank you for your wonderful comments regarding your stay here at the Shelborne! We truly appreciate your kind words, and hope to see you return. Always at your service, Al Acuna, Director of Operations More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2015 via mobile

Loved this hotel! Great location off Collins and within walking distance to shopping on Lincoln Road. Must mention Barbara at the front desk (who was awesome) who informed us upon arrival that we were upgraded to an ocean view room. She was so sweet and accommodating. The room was spacious enough for two people, but the bathroom is TIGHT. I'm... More 

Helpful?
1 Thank Susan H
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear Susan, We are thrilled that you had the best July 4th birthday ever with us here at the Shelborne! We also think Barbara is awesome! Glad that you enjoyed our special prescription drinks and the service we provided.Thank you for your wonderful comments and we are awaiting your return soon. Always at your service, Al Acuna, Director of Operations More 

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