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Shelborne Wyndham Grand South Beach

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1801 Collins Ave, Miami Beach, FL 33139
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Shelborne Wyndham Grand South Beach
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383 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Port of Spain
1 review
4 of 5 stars Reviewed 2 days ago NEW

A great hotel and location. The staff are extremely friendly and are willing to cater to your every need.

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear Alan, Thank you for your comment on a great hotel and location. The team works hard to provide the best service possible. I'm very proud of our staff here at the Shelborne, because they are very friendly and genuinely care for our guests. We hope to see you soon! Always at your service, Al Acuna, Director of Operations More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

Hotel has been good but there was some miscommunication with front desk where we where supposed to receive beach chairs at beach but did not. Alain and Niro took care of us and put customer experience first. Much appreciated, tip these guys well!

Was this review helpful? Yes
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear Aditya C, Thank you for your comments. Alain and Niro do provide excellent service at the beach and we are glad that they are part of our team. We glad to hear you enjoyed your stay and look forward to your return! Always at your service, Al Acuna, Director of Operations More 

Toronto
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I am ending my 4 night stay with the Shelborne tonight, a modern hotel located on a busy strip of hotels on Collins Ave (including the famous Delano and National hotels). The decor in the common areas including the bar at the back off the elevators, the small cafe across from the lobby and the library bar, is beautiful. There... More 

Was this review helpful? Yes 2
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear Tdotontario, Thank you for taking the time to write your detailed comments which are always very helpful. We are glad to hear that you enjoyed your stay and the service the staff provided. We take security very seriously. The staff is trained to screen visitors and we have security officers posted throughout the hotel and at access entry points.... More 

San Francisco, California
5 of 5 stars Reviewed 4 days ago NEW

My fiance and I were continually blown away by the service of everyone at the Shelbourne. When I say everyone, I mean everyone! The valet/bellhops, front desk, housekeeping, pool servers, and especially Alain and Nino on the beach. They were very courteous and went above and beyond what was expected. This was my 4th trip to Miami and my experience... More 

Was this review helpful? Yes
Fort Myers, Florida
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Hotel was beautiful and backed up to the beach. Only a few blocks from Lincoln Road and all kinds of restaurants. Room was small but newly decorated. I do think we should have been warned about the $40 parking valet cost. Pool closed early (sunset). The bar was missing some drinks we liked (Stella Artois, Baileys, and Kahlua)

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

We are very grateful that you chose to stay with us. Thank you for taking the time to write your comments . We will make sure that next time we have the drinks you like. We hope to see you again soon. Always at your service, Al Acuna, Director of Operations More 

Richmond, Virginia
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I rarely leave reviews. As in, never. However, my wife and I just returned from a 3 night, 4 day stay at the Shelborne and had such an incredible experience, I felt like I needed to write a review. First off, we arrived around 10:30 AM, with a check-in time of 3 or 4PM. By 10:45 we were in our... More 

Was this review helpful? Yes 1
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear Vic Samper, We thank you for staying with us and taking the time for giving us such a great review. We are so glad to hear that you and your wife had an amazing time with us. The staff at the Shelborne takes great pride in providing the best service possible to our guests. Nicky and Dilan are awesome... More 

New York City, New York
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We do not like the typical "chain" hotels, as even five star ones don't necessarily give you a sense of place. Many times you can't even tell what city you are staying in. As a frequent visitor and part time resident of Miami Beach, I am familiar with many of the hotels. The renovated deco hotels are mostly all "splash",... More 

Was this review helpful? Yes 1
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

I thank you for your wonderful and detailed comments. I'm glad to know that you had a wonderful weekend here at the Shelborne. As a frequent visitor and part time resident of Miami Beach, your feedback is very important to us due to you being familiar with many of the hotels here on the beach. Coming from you that our... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

My stay here was extraordinary. We stayed here to celebrate my mother's 70th birthday. From the time of arrival, we were treated like celebrities. They really went out of their way to make your stay a memorable one. Dillon and Danuta will take excellent care of you as well as the other staff. To give an example, my 8y/o son... More 

Was this review helpful? Yes
Al A, Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear Terrence, Knowing that your stay with us was extraordinary is wonderful for us to hear, but that you chose us to celebrate your mother's 70th birthday is special to us. I'm glad the staff exceeded your expectations and gave you and your family the attention they deserve. Especially that Dilan and Danuta made your stay a memorable one. We... More 

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