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Shelborne Wyndham Grand South Beach

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1801 Collins Ave, Miami Beach, FL 33139
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Shelborne Wyndham Grand South Beach
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Shelborne Wyndham Grand South Beach
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291 reviews from our community

Traveler rating
    195
    55
    22
    17
    2
See reviews for
52
84
9
50
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charleston
2 reviews
5 of 5 stars Reviewed yesterday NEW

Stayed for only one night but the experience was a great one. The hotel and property were very clean. The pool is very relaxing with helpful staff. My wife and I had a late flight and Delin with guest services went above and beyond to make sure we had our bags stored and were comfortable for the afternoon until we... More 

Was this review helpful? Yes
Calgary, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

This hotel was perfect for us, great location and close to everything. We got to know the staff quite well and Dilon who worked the front counter was always making sure our stay was going well, from the time we walked in until the time we left, we got exceptional service. We did have one little disappointment with the bar... More 

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Metairie, Louisiana
1 review
2 of 5 stars Reviewed 4 days ago NEW

We where here for my bachelorette party - toilet got clogged so We had to get ready in a espérate room And the malntenance guys in the room ... They told us this happens all the time in this room And the one next to here... He shouldnt say that. I personally complained they tried to fix the issue okay... More 

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 4 days ago NEW

First impression was great: the lobby, room and the front desk staff. During all the 5 days we´ve stayed at the Hotel, at 9 am sharp the fire test buzzed in our ears. Impossible to sleep back again. The beach staff was great too, always smiling. We was told that the hotel had a 24h room service, but the only... More 

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review

Hello Andre M, We would like to thank you for your kind words, our front desk staff as well as our beach staff prides itself in providing exceptional service on all levels. In regards to the alarm testing I am truly very sorry for the inconvenience. These sort of test happen citywide from time to time and unfortunately it was... More 

GA
1 review
5 of 5 stars Reviewed 6 days ago NEW

Pros: Clean rooms, great staff, and a beautiful hotel in a great location. Cons: The elevator service could have been better.

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review

Hello Gary Tremmell B, On behalf of our team I would like to say thank you for your positive remarks. Our team works diligently towards providing the "clean rooms", "great staff", and overall "beautiful hotel" you have so graciously described. We would also like to apologize if you were inconvenienced with the elevator during your stay. The issues have indeed... More 

Battle Creek, Michigan
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is in a perfect location, steps from the beautiful private beach, and just a couple blocks from shopping and dining on Lincoln Avenue. The running/biking path is directly behind the hotel and makes for fantastic runs, and bike rentals from CitiBike are right outside the hotel. The staff went above and beyond for everything. The food at both... More 

Was this review helpful? Yes
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review

Hello Heather0033, We appreciate your remarks on our property and are very happy that you were able to enjoy our location and local accommodations. Our staff prides itself in providing exemplary service and tries their best to "go above and beyond" for our guest. In regards to the incident in our meeting spaces I would like to apologize. Unfortunately some... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The entire staff at this hotel was wonderful in every way. The location is great, not too crowded, but within a few minutes walk to the action & restaurants of South Beach. Our room was clean & comfy. The hotel is very nice looking & clean. The guests were respectful adults. Great location, not crowded on street, but very close... More 

Was this review helpful? Yes 1
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear Arthur G, It is so wonderful to hear that our Front of House associates Eddie, Teddy, Alex and Robert made you feel like "Royalty" during your recent stay with us. We strive to provide personalized and specially curated service in South Beach and it is truly satisfying to hear we have accomplished this during your stay. We hope we... More 

Clifton, New Jersey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Love coming because of the excellent service! Everyone does all they can to make you feel right at home. Al the manager is just the nicest guy...I think my wife might have a crush on him. Eddie, Dilan and Robert were the best always making sure we were happy. Sandra makes the best coffee with the prettiest smile. The pool... More 

Was this review helpful? Yes 2
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review

Dear Jerseyvinney, We truly appreciate you taking the time to share your experience and would like to personally thank you for your loyalty. I am so glad to hear our staff made you feel "right at home" and look forward to personally sharing your wonderful comments with Eddie, Dilan, Robert and Sandra whom contributed in ensuring your have a truly... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I tried this hotel recommended by a friend and he was right and better, service is top notch! Front desk is amazing, spotless room, small but very well appointed. Can't wait to come back. Rock on!!!!!

Was this review helpful? Yes 1
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review

Hello Joaquind22, Thank you for your kind words. We are very happy you took your friends advice and enjoyed yourself while staying with us. Our team works hard towards being "top notch" and greatly appreciate your remarks. We will definitely keep "rocking" and look forward to your return! Best Regards Nils Stolzlechner General Manager More 

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