Its obviously an old hotel that has been remodeled many times, for the money it's simply terrible. The rooms are mediocre at best and the price is high. the real kicker came when they tried to bill me for valet parking (37.50 a day) when i didn't drive a car. OK you say honest mistake...I caught it at checkout and... More

I recently stayed @ the Shelborne for 4 nights and the rooms were disgusting. See photos attached. The room we initially received had dirty vents, hanging curtains, a dirty/peeling bathtub. A complaint was made to management and we were advised that only the lobby was renovated. A continental breakfast was included which only consisted of a crossaint, a danish and... More

All the way from the front desk clerk Addy which was very helpful and honest to the bartenders by the pool side my experience was excellent! Addy gave us very helpful tips and local insight on where to go,eat,and have the best time of my life! Overall my stay was great the hotel staff was 5 star and my suite... More

Addy at hotel reception. The hotel needs a new general manager to run the hotel properly. Had Addy not been worried about making sure our experience at the hotel was a positive one, it sure would not have been. It felt as if I signed up and paid for one room while the hotel management tried to force a cheaper... More

When I read all the reviews after having booked this hotel for 2 nights, I almost cancelled. I'm glad I didn't!! Great location and room was updated and very clean. As others have said, the $25 daily resort fee isn't worth it and the music in lobby is way too loud (our room didn't have a wastebasket, which was weird),... More

I travel all over the world for business and pleasure and I have to say this is one of the worst hotels I have ever been too! First the room was not even clean, sheets were dirty and had stains. The bed was very bad, you might as well sleep on the lounge chair by the pool, I am sure... More

Shelborne South Beach. What can I say? Ok, let's start with the positives. Addy the front desk representative was extraordinary. The view of the room that was provided said everything. Beautiful waterfront/beach view. The sunsets/sunrises and the stars said it all. Addy was attentive in addressing issues in a timely fashion relating to the room which required inquiries/execution with engineering... More

I was a bit worried when my friend told me she had booked us a private condo at the shelborne hotel. The reviews and pictures were awful on trip advisor. But I can say that I had the best time at the Shelborne! our condo was very glam and clean. The shelborne has recently been renovated and looks amazing! there... More

This hotel by far was the worst experience I have ever had. First they gave me a room that wasnt even clean. The bathroom was filthy, the bed sheets look like someone slept in the bed. Finally I was.given another room, but wasnt satified. It look like they were.remodeling, the wifi that was supposed to be avaialable did not work,... More