This hotel was everything a young, child-free traveller would want...It is central to South Beach, but just far enough away from the bars that stay open all night long. The room is stylish, with modern timber and glass finishes. 2 flat-screen tvs next to each other but facing opposite directions of the room were kinda cool but not really functional...
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We stayed for 2 nights using our reward points, so it was a free stay. The location is great and the service is excellent. The room was okay, the furniture was a little beat up and the room was not all that clean. The shower was really great. Be sure when booking to have a room overlooking the pool, the...
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Dear Valued Guest,
Thank you for taking the time to write a review of the Z Ocean Hotel. Your candid note is very helpful to us and we appreciate you sharing your experience. It is regrettable that your experience with us did not meet your expectations. We are making improvements to the specific issues you have mentioned.
If your travel...
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Very hip and cool hotel. We only stayed one night, but it was a fantastic location to walk the strip, go for dinner, shop etc. I would highly recommend it - only complaint we had was the constant door slamming in the hallway. Every noise in the hall carried right in to the room which got to be rather annoying....
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Dear valued guest,
Your thoughts and comments are important to us and we thank you. Thank you for your kind comments for the team, our restaurant and the hotel accommodations. I am sorry you did not have the typical Z Ocean experience that we strive to provide to our guests. I place a great importance on taking care of our...
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I brought my husband with me on a business trip with a play day before and a few days after for our anniversary. We stayed here on night one (then had to move to the corporate event hotel). It was WONDERFUL! I travel about 220 nights a year and this was one of my all time favorites! Exceptional service, beautiful...
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Dear valued guest,
Thank you for sharing your experience with us on your recent visit to South Beach. I am pleased to hear that you had a great visit with us! I shared you’re kind comments with the team and they are thrilled to kwon that your stay was flawless and that you would recommend our hotel.
I look forward...
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My recent stay at the Crowne Plaza South Beach-Z Ocean Hotel was exemplary. My hotel room was great with a large balcony. The location is the perfect location in South Beach. Where Collins Ave. meets Ocean, near Lincoln Road. The service was fantastic at all levels. The General Manager Carlos, and the Reservations Manager, Lori were great. As a Crowne...
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Dear valued guest,
Thank you for your kind review. We pleased to learn that you had a superb stay with us. I shared you’re kind comments with Lori and the team and they are thrilled that you had pleasant stay with us..
I look forward to welcome you back at The Z Ocean Hotel. I would like to personally ensure...
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Booked a one bedroom rooftop suite room for a New Years trip with my girl friends. We stayed here and it was a great location. The jacuzzi on the rooftop was great and we spent A LOT of time up there, they also have a speaker system where you can plug in your IPOD so that was great. The room...
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Dear valued guest,
I can only say "thank you" for sharing this great review. We strive to deliver great service to our guests. Thank you for your kind words for our great accommodations, the Roof Top Suites are fantastic and great place to relax and enjoy your visit.
On your next visit to South Beach, I hope that you would...
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We spent 3 nights in a room overlooking Ocean, which is preferred to the busier street of Collins. We enjoyed the enormous balcony, although not private, and disappointed by smokers close by on one end :(.
The breezeway downstairs leading to the bar and exiting to Ocean Ave. is very cool, with the shimmering of the pool reflecting on the...
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Dear valued guest,
It’s great to hear you enjoyed three nights with us. Thank you for your great review of Z Ocean Hotel. Quite honestly, we appreciate your candor and kind comments for our team
I am pleased to hear that you enjoyed our great accommodations and location of the Hotel. Our pool is certainly a favorite with our guests....
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I travel for work and accumulate lots of points. So when the wife and I decided we wanted a quick weekend getaway I checked the Intercontinental Hotel group website and found the Z Oceans. Using my points for a free hotel we arrived on site. Expecting to get a basic room. When we arrived we found that we had been...
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Dear valued guest:
Thank you for sharing your kind comments from your recent stay with us. Our goal is to enhance your experience with a warm, personalized experience.
I look forward to welcome you back at The Z Ocean Hotel. I would like to personally ensure that you have a great experience again. Please do not hesitate to call me...
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We stayed at the the Z Ocean in April and had an amazing vacations. The Hotel is at the end of Ocean Dr (The best location) near eateries, across the street from Starbucks, and close to all the high end places. The Beach service was the best, the Front Porch Cafe was so good, we ate there everyday. Lori in...
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Dear valued guest:
Thank you for your great review! We are very happy to know that our hotel amenities enhanced your experience at the hotel. It sounds like you enjoyed our restaurant The Front Porch Café, the spacious rooms with comfortable beds, the beach club, and attentive team members. Our friendly staff strives to offer excellent and unforgettable guest experience....
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First the good, we loved the hotel. The location was fantastic. The room was nice, if a bit noisy during pool hours. The shower was the best we have ever encountered! The service, as a Platinum member, was quite good. They changed the towels when we went to dinner and left a welcome amenity of three cookies.
However, this was...
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Dear Valued Guest:
Thank you for choosing The Z Ocean Hotel and for sharing your experience with us. I truly appreciate your insight and how you precisely described some of our areas for improvement.
I place a great importance on taking care of our guests’ experience, and efforts are currently underway to train our team to improve their response to...
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