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The Setai

Certificate of Excellence
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2001 Collins Ave., Miami Beach, FL 33139
Best prices for: 1 room 1 guest
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The Setai
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The Setai
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642 reviews from our community

Traveler rating
    436
    100
    49
    33
    24
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120
319
27
63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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South Florida, Florida
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Hotel itself is exceptional. State-of-the-art amenities/superb service. Spoke with concierge on recommendation for a driver for my boss. They insisted making my arrangements using in house car service company but at that moment, boss' meeting time wasn't confirmed. Per my request, concierge provided me with car company's information and I made the reservation directly through worldwide transportation. Concierge was very... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

First visit to the Setai. Very quiet, serene environment. Service is next to none! Excellent accommodations...food and beverage service by the pool...food and beverage service on the beach! Great experience for the whole family. Close enough to the action of South Beach, but it is an oasis when within the Setai. We will be back!

Was this review helpful? Yes
Danielle F, Public Relations Manager at The Setai, responded to this review

Dear Roger, Thank you for your recent visit! We are so pleased that you enjoyed your stay. The Setai is a wonderful hotel to visit with your family; the perfect backdrop for quality time together. Thank you for taking the time to share your experience on Tripadvisor! We look forward to welcoming you back soon. With warm regards, Danielle Finnegan... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

There may be hotels out there with better customer service, but I can't think of any off-hand. From the moment we arrived to the moment we departed, every person we came in contact with here went out of his or her way to make our stay more enjoyable. From the gents at the door to the check in staff to... More 

Was this review helpful? Yes
Danielle F, Public Relations Manager at The Setai, responded to this review

Dear guest, One of the pillars of our service culture is to anticipate our guest's needs, so I am so pleased to hear your comments. Our team is devoted to our guests and they take pride and pleasure in delivering five-star service. The Setai and its amenities are luxurious and along with our service certainly make for a memorable stay.... More 

Sao Paulo, Brazil
Contributor
18 reviews 18 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Big and expensive 5 stars hotel with nice beach, swimming pools (3 with different temperatures), spa, fantastic breakfast, very good rooms. Service is outstanding. We had a dinner at the ballroom that was very very good.

Was this review helpful? Yes 1
Danielle F, Public Relations Manager at The Setai, responded to this review

Obrigado Mario! Thank you for sharing your experience on Tripadvisor. It was our pleasure to serve you, we look forward to welcoming you on your next visit to Miami! With warm regards, Danielle Finnegan Director of Communications More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

What an amazing experience! The hotel was gorgeous and the staff were extremely polite and professional. The restaurants were fantastic!! My husband and I had a wonderful time. 5 Stars. Absolutely amazing!!!!

Was this review helpful? Yes
Danielle F, Public Relations Manager at The Setai, responded to this review

Dear guest, We are so pleased you enjoyed your stay with us.! Holidays are so precious and we are committed to providing a luxurious and relaxing experience for all of our guests. Thank you for sharing your comments on Tripadvisor, we look forward to welcoming you back again soon. With warm regards, Danielle Finnegan Director of Communciations More 

Delray Beach, Florida
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I celebrated our anniversary night at the Setai. Even though it was spring break, which is one of the busiest times in South Beach, the entire hotel staff went above and beyond!. Alex, the manager at the pool restaurant put aside a beautiful oceanfront table for us. While my wife and I were having lunch, Christy, the... More 

Was this review helpful? Yes 3
Danielle F, Public Relations Manager at The Setai, responded to this review

Dear Ryan, Congratulations on your anniversary, we are so pleased that your decided to celebrate with us. I will share your comments with the team, I know they will be so happy to hear your positive feedback. And thank you for taking the time to share you experience on Tripadvisor! We look forward to welcoming you back soon! With warm... More 

Shelton, Connecticut
Top Contributor
51 reviews 51 reviews
29 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently spent two days and was amazed to find that my prior and only visit put my on their radar as an important guest. The doorman remembered my name and preferences, the front desk staff expedited my registration. Even though they were not able to offer the same upgrade I received on the last visit, they assured me that... More 

Was this review helpful? Yes 1
Danielle F, Public Relations Manager at The Setai, responded to this review

Dear guest, We are so happy you decided to stay with us a second time. We are devoted to serving our guests and we strive to anticipate your needs. As a result, many of our guests choose to come back again and again. Thank you for taking the time to share your experience on Tripadvisor, we look forward to welcoming... More 

Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great hotel and Great service., while we stayed at the Setai my son became very sick, with high fever, the concierge were very helpful as we were trying our best to avoid emergency room and have a pediatrician come to us instead. They called AMPMDOC their SERVICE WAS MARVELOUS. This experience made us love the hotel even more, very professional.... More 

Was this review helpful? Yes 1
Danielle F, Public Relations Manager at The Setai, responded to this review

Dear Saul, I'm so sorry to hear that your son was not well while you were with us. It certainly can be difficult to deal with sickness when away from home, so we feel very strongly about taking the best possible care of our guests, especially in those moments. I will pass your comments on to our team, they will... More 

Miami Beach, Florida
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I went for brunch and was very happy with the Setai , the service and especially the food, the room was excellent and the pools crystal clear , the ambiance was also worthy of the hotel and even though it was trendy was not trashy as some places seem to be nowadays

Was this review helpful? Yes
Danielle F, Public Relations Manager at The Setai, responded to this review

Dear Philip, Thank you for your review, I'm so pleased you enjoyed your stay. Indeed the hotel has a particularly special ambiance that is at once elegant, modern and exclusive. As you are a local guest, we certainly hope to see you back again very soon. With warm regards, Danielle Finnegan Director of Communications More 

Copenhagen, Denmark
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everything was great and nothing was poor. The staff is great. They are approachable, inclusive, friendly and informative. The rooms are exceptional, fun and modern, with a bath under the TV. The three pools reflects blue in the dark and offer tranquility against the back drop of "Vice city" during the day. The restaurants offer great service quality. I will... More 

Was this review helpful? Yes
Danielle F, Public Relations Manager at The Setai, responded to this review

Dear Soren, Thank you for your recent stay and your contribution to Tripadvisor. I am so pleased that you enjoyed your stay and that you will be back again. Much of what makes The Setai special is our wonderful guests! Thank you! All my best, Danielle Finnegan Director of Communications More 

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