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Sanctuary South Beach

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1745 James Ave., Miami Beach, FL 33139
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1 room 1 adult
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Sanctuary South Beach
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587 Reviews from our TripAdvisor Community

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Philadelphia
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I was here 1st week of Feb. my room has a small kitchen arae with microwave and refrigerator. Bathroom looks OK with alot of tear and wear. The entrance way is nice. It has a kittle water with bamboo. Open air space. There is a separate area for big tv and couch. Bed is OK. One thing i dont like... More 

Helpful?
Thank wuvemydragon
Dallas, Texas
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in Sky Loft 2 during our visit. Very spacious, like a small apartment without a kitchen. But did have a stackable washer and dryer that came in super handy when I got something on my shirt and needed to wash it. There is a microwave so there is kind of some type of kitchen electronic there with a... More 

Helpful?
Thank Ray-Ray C
Miami Beach, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

My friend and I stayed at the Sanctuary the night before the Miami Marathon. We were looking for something small, quite, and relaxing and we got exactly that! The staff was beyond courteous and the room was perfect! The bed felt like you were sleeping on clouds! We went to the rooftop to lounge and relax and were surprised that... More 

Helpful?
Thank Ashley M
Naples
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Staff is without passion for their product, management is unavailable and when needed the agent had to call him and question why he was not on property. He returned to help another guest with an issue and seemed aloof and rude. Did not introduce himself or offer assistance. Would not recommend this property!

Review collected in partnership with this hotel

Helpful?
1 Thank George W

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Sao Paulo, SP
Level Contributor
116 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Important to say that all hotel employees are all very courteous. The hotel runs a restaurant in the first floor, that seems to be the main activity of this address. I have purchased 10 days on The Sanctuary Hotel, including the breakfast. When I arrived to the hotel, the frontdesk informed that the travel agent couldn ́t have sold the... More 

Helpful?
1 Thank clsaopaulo
Beaumont
1 review
4 of 5 stars Reviewed 4 weeks ago

Fine, except for service. Get some more staff. Those there were working hard but overwhelmed. Sky 2 is very nice--a big improvement over the other suites. Good value for the space. Noisy, if that bothers you, but not as much as places on the beach.

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Helpful?
Thank loup622
Olathe
1 review
3 of 5 stars Reviewed 4 weeks ago

This hotel is in need of some updating. We rented two rooms and the one room had some sort of window air conditioning unit that was connected to a broken window that was covered with cardboard. After our other party left before we did we noticed them remove this unit from that room. It smelled very moldy. Our room had... More 

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Helpful?
Thank Y9361BHsandys
Evans
1 review
3 of 5 stars Reviewed January 7, 2016

Hotel a bit dated! Air system needs updating noisy at least in my room! Staff is small consequently they are multi tasked! Location was excellent and the small staff did their best! Frank #1 and Deanna (sp) was good and learning the role of customer service!

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Helpful?
Thank cliffm797
New York City, New York
1 review
2 of 5 stars Reviewed January 6, 2016

1500$ for 3 nights. No one gave me news towels, no one made the bed, no one even bothered knocking at the door to see if we were ok. Really disappointing especially for NYE. I won't recommend this hotel at all, over pricing and bad service!

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Helpful?
Thank theom382
Ithaca, New York
1 review
2 of 5 stars Reviewed January 5, 2016

I arrived to hair littered all over the shower floor. When I asked for a re-cleaning all the maid did was start picking up the hair off the floor versus re-cleaning it. I've never seen such a dirty room overall in South Beach.

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Helpful?
Thank Corey S
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Sanctuary Suite - Pre-Renovations (27)
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