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Sanctuary South Beach

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1745 James Ave., Miami Beach, FL 33139
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Sanctuary South Beach
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503 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Providence, Rhode Island
1 review
4 of 5 stars Reviewed yesterday NEW

At first glance it's beautiful. But once inside it's a different story. You walk in everything is under construction it smells like mildew. I mentioned it to the front desk didn't even blink. The manager Shawn very helpful and nice but the rest of the staff? Negative. Upon checking out really didn't say a word. Didn't ask if I wanted... More 

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Sarasota
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My room was quite large and very clean. Room has all the amenities ... mini fridge, microwave, and nice new LCD TV with lots of channels. At first the air smelled a bit musty from the a/c, but that seemed to self correct itself after the first night. Rooftop pool is only like 2-3 feet deep, so no swimming, but... More 

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Sean F, Manager at Sanctuary South Beach, responded to this review

The warm regards and time taken to provide such a kind review is much appreciated. It is always encouraging when we have a guest share such a positive experience that they had here while staying with us. It shows the entire team that the hard work and efforts set forth everyday are truly appreciated and appreciated. Thank you again and... More 

Valley Stream
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel manager Sean was very professional and efficient. This is my 4th stay at Sanctuary. I will return. Continental breakfast with fresh waffles. Rooftop was gorgeous and peaceful. Great location

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Sean F, Manager at Sanctuary South Beach, responded to this review

We look forward to your fifth return in coming to stay with us! And with that fifth stay we look to exceed your previous experiences and expectations and get that glowing 5 star review. We are dedicated to making sure all of our guests, and especially our returning guests. The warmth of our hospitality and charming property. More 

Montreal, Quebec
1 review
4 of 5 stars Reviewed 2 weeks ago

It was our second trip at the Sanctuary hotel and I must say that the professionalism and first class attitude of Sean at the reception desk was absolutely amazing! Being in the hospitality industry myself, I have encountered a wide range of customer service. The warmth and attention to details exuded by Sean was just fantastic... what a class act!... More 

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Sean F, Manager at Sanctuary South Beach, responded to this review

There is no greater way to spend time in Miami then being close to the beach, the shopping, the dining and all the entertainment that South Beach has to offer! Lucky for you, you have found out that The Sanctuary Hotel is the perfect location for all of this. However, once you step foot onto the property and are met... More 

Brooklyn
1 review
4 of 5 stars Reviewed 3 weeks ago

I really enjoyed my stay. A few minor probs. I stayed in the sky loft. Found a receipt in couch dated back to May although I was staying there late June. Toilet backed up but quickly fixed. Car service wasn't always reliable but more than enough great location. I would definitely recommend and stay at the sanctuary Again .

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Atlantic City
1 review
5 of 5 stars Reviewed 3 weeks ago

I loved the room I slept very comfortably, when our air conditioner stopped working they moved us into an upgraded room immediately free of charge for the rest of our stay and also helped with our bags. This was my first vacation and I absolutely loved it.

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Lagos, Nigeria
1 review
4 of 5 stars Reviewed 4 weeks ago

I stayed in the hotel for just a day but I was greatly impressed with Manager, Sean Flanagan, who went beyond specifications in making my stay an excellent one. The room is a mini-suite with all amenities i.e. iron, microwave, fridge, plates and cutlery. It is very close to the beach and endless restaurants. The hotel has a free shuttle... More 

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Decatur, Georgia
Level Contributor
190 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Overall, this hotel could be nice but they need to get someone in who knows how to do maintenance. Rooms were mostly clean but had chipped IKEA furniture, sofas with peeling faux leather, and almost no lighting in the rooms. My shower used to have sliding glass doors and one of them was missing, so water puddled on the floor... More 

Was this review helpful? Yes 1
Sean F, Manager at Sanctuary South Beach, responded to this review

Thank you for taking the time to provide your feedback on your stay with us. This helps us keep a pulse on the guest experience and always ensure that we take advantage of any areas where we can improve. I am sorry that we were not able to give you the experience of excellence that we are committed to giving... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Where to start - Checkin - When I made the reservation I reserved the SkyLoft 2. I also requested early checkin for an additional 30.00. However, When me and my party arrived at around 3pm the room was not ready. We had to wait about 10-15 minutes to even check in because there is only one person working at the... More 

Was this review helpful? Yes 1
Sean F, Manager at Sanctuary South Beach, responded to this review

First allow me to apologize on behalf of the entire team at The Sanctuary Hotel. As your experience is not one that our guest's typically experience, it is certainly with great regret that I hear of your experience. The early check in request, is just that. It is always based on the availability of the room. However, when an early... More 

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Dolton
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Awesome hotel needs some updating and remodeling but overall great stay. Couches looked terrible but we didn't really use them. Nice set up tho living room then bedroom clean room tho ladies cleaned!!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Sean F, Manager at Sanctuary South Beach, responded to this review

On behalf of the entire team of The Sanctuary South Beach it is with great pleasure to hear of the great stay that you had with us. As you found out first hand, our commitment to service and hospitality is what makes The Sanctuary South Beach so special. You will be pleased to know that we are going through improvements... More 

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