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Royal Palm South Beach Miami, A Tribute Portfolio Resort

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1545 Collins Avenue, Miami Beach, FL 33139‎ (Formerly The James Royal Palm)
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Royal Palm South Beach Miami, A Tribute Portfolio Resort
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1,958 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Royal Palm South Beach Miami, A Tribute Portfolio Resort
See the most recent reviews
Cranston, Rhode Island
Level Contributor
4 reviews
4 of 5 stars Reviewed 4 weeks ago

This hotel is in such an amazing location. You are literally right in the center of everything, one block to the right is the amazing Lincoln Rd shopping plaza and one block to the left is the ever so fun, Ocean Dr. Plus its right on the beach. We were greeted by the wonderful concierge staff upon arrival and they... More 

Was this review helpful? Yes
Will T, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review

Thanks so much for staying at The Royal Palm South Beach Miami, Amanda! Your review truly sums the essence of exciting South Beach. You have the opportunity to explore the pool and beach each day and then on to the thrilling nightlife of the city each evening. Our oceanfront South Beach resort makes it easy for you to have the... More 

New York City, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Non of our 3 rooms were cleaned the first 3 days before 5pm. We had to complain to the manager and even the complain our room was not done nest day. The cleaning was terrible, floors were not cleaned, beds were not properly done, mirrors and table were not clean, windows all dirty. The bathroom doesn't have air extractor and... More 

Was this review helpful? Yes 4
Will T, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review

Thank you for your recent stay and review of our hotel. Our goal is to provide you with the comfortable and relaxing environment you deserve and I am disappointed to that we fell short during your visit. Although there is no excuse for poor cleanliness, we do sincerely apologize for the inconveniences that resulted - our Housekeeping Team will be... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

This hotel is not on the level of your usual Starwood properties. I found a deal, so I can't complain too much. But, if I had paid usual prices, I would be upset. This is not a 4.5 star "luxury" hotel. The room was decent, but there were oddities... The bed was extremely squeaky; it woke me up when I... More 

Was this review helpful? Yes 1
Will T, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review

Thank you kindly for taking the time to publish a review for your recent stay. We always value having you as a hotel guest and appreciate the feedback provided as it is how we can improve! Your comments have been shared with our team regarding the high level of service received during your stay on South Beach. It is exciting... More 

Dallas, Texas
Level Contributor
37 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 26, 2015

I was very pleased with my one-night stay at this hotel, especially based on earlier comments. As a Preferred Plus member, I was upgraded to a studio suite, which was a very spacious and luxurious room. Unfortunately, the room was quite hot, but it was passable. The resort fee was annoying, but I knew in advance what it would consist... More 

Was this review helpful? Yes 1
Will T, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review

Thank you so much for your time in providing feedback on your stay at The Royal Palm South Beach Miami. We're pleased to hear of your spacious upgrade while staying with us.Poolside relaxation is truly what South Beach is all about! With regard to resort fees, we try to be as transparent as possible on our Royal Palm South Beach... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 26, 2015

Arrived and the check in guy was very unorganized and did not seem like he wanted to be working there at all. The luggage carriers and valet staff were so helpful and down to earth though and recommended places to go and see while in Miami. Got to the room and it was beautiful, very art deco and modern. When... More 

Was this review helpful? Yes 1
Will T, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review

Thank you so much for your time in reviewing The Royal Palm South Beach Miami. We're pleased to hear you enjoyed your stay and have shared your positive comments with our valet and pool service teams. It's our goal to ensure you leave South Beach refreshed and with memories to last a lifetime! We apologize your initial guest room was... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed June 26, 2015

The guys at the beach are not nice with foreigner they treat you very badly, there are rules that doesnt apply for americans but they apply to foreigners, the room is not well cleaned, and the pool is really small, but the location is very good.

Was this review helpful? Yes 1
Will T, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review

Thank you for your time in reviewing our resort. We're sorry to hear you did not feel welcome at the beach as our hotel is extremely diverse lendng our team members to treat all guests with the up-most respect. With regard to the pool, keep in mind the hotel has 2 pools - our main pool and the pool upstairs... More 

Holden Beach, North Carolina
Level Contributor
156 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed June 26, 2015

Visited for a quick weekend in June. Hotel is clean and well maintained. Staff is your typical South Beach flair- they are too cool to talk to you. Concierge was maybe off her game, but was very rude. Otherwise, the food was good, the pool was awesome and you can't beat the beach!

Was this review helpful? Yes 1
Will T, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review

Thank you so much for your time in reviewing The Royal Palm South Beach Miami. We’re excited to have had you stay with us during your visit to the area. We value your feedback and have shared your comments with our Concierge team. Should travel bring you back to the greater-Miami area, we’d be delighted to have you stay with... More 

Fairfax Station
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 26, 2015

Arriving amidst a sea of people speaking in tongues; the cool of the air conditioned lobby was a welcome respite from the scorching summer sun of Miami Beach but, only for a moment! The allure of an upscale hotel quickly faded as the undermanned and poorly organized front desk casually, and with unhurried indifference, serviced the crowd without regard to... More 

Was this review helpful? Yes 1
Will T, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review

Thank you for taking the time to share your experience. Our Resort is quite unique, rich with Miami history but also provides a current, art deco ambiance for our guests. Although I’m glad you enjoyed the conveniences of our beachfront location – it’s difficult to beat! - I must say that I am disappointed to hear that we failed to... More 

Marathon, Florida
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed June 24, 2015

Great service, nice clean rooms, and great location! Staff was extremely helpful and friendly, no bad attitudes here :) got a great rate at the last minute on a Friday night. Need I say more? Very cool hotel. Highly recommend. We will definitely be back!

Was this review helpful? Yes 1
Will T, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review

Thank you for such great feedback regarding your weekend stay here at The Royal Palm South Beach Miami. We have shared your feedback with our resort team members and are thrilled to hear you were able to enjoy the South Beach nightlife! We’re steps away from the dining and nightlife of Ocean Drive and Lincoln Road, so there is no... More 

Baltimore, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 24, 2015

The location of the hotel is great, in south beach and close to Lincoln road. Overall staff was friendly but there were some issues. Our hotel was mainly clean but had some hair on the bedroom carpet. The main thing we found annoying is the pool service. We went to the pool at night around 7pm and there was a... More 

Was this review helpful? Yes
Will T, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review

Thank you for staying with us here at The Royal Palm South Beach Miami, Thayanne. We value you as a guest and appreciate the feedback on how we can improve upon the service provided to our guests at our pool. Your comments have been shared with our team, as everyone here at the resort strives to ensure a positive stay... More 

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