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SBH South Beach Hotel

Hotel website
236 21st Street, Miami Beach, FL 33139
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SBH South Beach Hotel
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SBH South Beach Hotel
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200 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for SBH South Beach Hotel
See the most recent reviews
Boston, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 26, 2014

When booking this Hotel make sure you have extra money put aside as there are hidden costs. We booked with Thomas Cook (Large Travel Company) weeks before we travelled, once we got to the hotel we was asked to pay extra due to we booked with a THIRD PARTY travel agent. We was shocked with this comment. They advertise that... More 

Was this review helpful? Yes 2
JimmyMouawadGM, General Manager at SBH South Beach Hotel, responded to this review

Thank you for your recent visit and for sharing your feedback! I apologize for the challenges that you faced while being our guest. Would you be kind enough to reach out to me at jimmy@thinkhotelgrp.com so that we can further discuss your stay? I hope to speak with you soon so that we can address all your concerns. Respectfully, Jimmy... More 

1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 1, 2014 via mobile

You walk in daily the staff don't acknowledge you. Rude staff. The photos on the website are misleading. Very badly renovated, unhygienic bathroom and mouldy and dirty windows. Very noisy. The worst place I have stayed at on my 6 week American trip, if not worst place I've stayed ever. Made me hate Miami.

Was this review helpful? Yes 7
JimmyMouawadGM, General Manager at SBH South Beach Hotel, responded to this review

Thank you for your recent visit and for sharing your feedback! I apologize for the challenges that you faced while being our guest. Would you be kind enough to reach out to me at jimmy@thinkhotelgrp.com so that we can further discuss your stay? I hope to speak with you soon so that we can address all your concerns. Respectfully, Jimmy... More 

1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 28, 2014

This hotel has the worst customer sevice I ever experience in my all my years of LIVING!!! I had to call the police because they over charged me for my room. Not only did they overcharged me they lock me and my friends out the room and requested more money!!! They room had gnats and mold in the windows. The... More 

Was this review helpful? Yes 8
JimmyMouawadGM, General Manager at SBH South Beach Hotel, responded to this review

Thank you for your recent visit and for sharing your feedback! I apologize for the challenges that you faced while being our guest. Would you be kind enough to reach out to me at jimmy@thinkhotelgrp.com so that we can further discuss your stay? I hope to speak with you soon so that we can address all your concerns. Respectfully, Jimmy... More 

Manchester, United Kingdom
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 14, 2014

We visited this hotel in October 2012. We stayed for 3 nights following a trans-Atlantic cruise from Barcelona to Miami. We were really impressed with the hotel & its location. It is about a ten to fifteen minute walk to Ocean Drive from the hotel & the beach is literally five minutes walk away. The hotel was clean and the... More 

Was this review helpful? Yes 2
JimmyMouawadGM, General Manager at SBH South Beach Hotel, responded to this review

Thank you for your feedback and for taking the time to share your experience. We are delighted that you had a great stay and we hope you will come back to visit us very soon! Best Regards, Jimmy Mouawad General Manager More 

Toronto
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed April 28, 2014

The SBH is a decent hotel in South Beach. The Good: Clean, Spacious, Convenient to the beach, nightlife The Bad: Noisy, needs paint, damp odour. Everything is clean, but it does need a coat of paint in the Hallways, the stairs to the second floor are in awful shape. Room was clean and spacious, unfortunately the walls are very thin,... More 

Was this review helpful? Yes 3
JimmyMouawadGM, General Manager at SBH South Beach Hotel, responded to this review

Thank you for your recent visit and for sharing your feedback! Inconvenience I am delighted to read that we met your expectations on our hotel product and location, however, I apologize for the challenges that you faced during your stay. We hope that you will choose to stay with us again. Sincerely, Jimmy Mouawad General Manager More 

Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 18, 2014

I am a frequent traveler to Miami and typically go with my husband or friends and on this trip I stayed at this hotel with my mom. This was the worst hotel I've stayed at in Miami and would not recommend it!! Front Desk Staff - felt like they were doing you a favour every time you asked for something.... More 

Was this review helpful? Yes 2
JimmyMouawadGM, General Manager at SBH South Beach Hotel, responded to this review

Thank you for your recent visit and for sharing your feedback! I apologize for the challenges that you faced while being our guest. Would you be kind enough to reach out to me at jimmy@thinkhotelgrp.com so that we can further discuss your stay? I hope to speak with you soon so that we can address all your concerns. Respectfully, Jimmy... More 

Montville, New Jersey
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 15, 2014

Keep in Mind I travel often to Miami and usually depends on my mood where I'll be laying my head. The usual suspects, Mondrian, Perry, and Fountain. This time I decided to go Boutique... And from here on out this will be my choice. Located in the heart of all the action, W Hotel bar, restaurants, Perry and David Barton's... More 

Was this review helpful? Yes 4
JimmyMouawadGM, General Manager at SBH South Beach Hotel, responded to this review

Thank you for being our guest recently and taking the time to write such a wonderful and detailed review. We are delighted to hear that your return to Miami Beach was just as pleasant as your previous stays even though at a new location. Omar and myself thank you for your compliments and await your return in May! Respectfully, Jimmy... More 

Miami Beach, Florida
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 15, 2014

I have stayed at SBH several times, for both business and pleasure, and my experience is always great! It is the perfect hotel, central to everything in SoBe (you are a five min walk from the beach, Lincoln Road, nightclubs, restaurants, etc). The rooms are very clean, and the hotel has GREAT customer service, which is VERY important to me.... More 

Was this review helpful? Yes 1
JimmyMouawadGM, General Manager at SBH South Beach Hotel, responded to this review

Thank you for your feedback and for taking the time to share your experience. I am glad that our Location was a key element to your vacation and even more delighted to hear that our Room Cleanliness as well as our Friendly Staff met your expectations. I have shared your kind words to the team, especially to Omar & Michelle.... More 

middx
Top Contributor
76 reviews 76 reviews
41 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed April 13, 2014

First the negative and a warning .If you're put into a room with an intercomunicating door you will hear EVERYTHING as though these people are in your room.We tolerated this for one night then asked to be moved.Moved to another room facing a different wall but no worry, it was quiet.The hotel has been renovated and rooms look good.I doubt... More 

Was this review helpful? Yes 2
JimmyMouawadGM, General Manager at SBH South Beach Hotel, responded to this review

Thank you for being our guest recently and for the review! We are delighted to hear that our Newly Renovated Rooms & Location exceeded your expectations. We have listened to your feedback and are in the process of finding a remedy to the ensure the connecting doors are equipped with a stronger sound barrier. We look forward in welcoming you... More 

London, United Kingdom
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed April 12, 2014

The location on 21st Street was a great location for us - a short 5 minute walk to the beach. The hotel/room was clean and tidy, some of the blue lighting in the room gave it a modern feel. The swimming pool is in the sister hotel next door and was no problem for us. Our only issue was the... More 

Was this review helpful? Yes 2
JimmyMouawadGM, General Manager at SBH South Beach Hotel, responded to this review

Thank you for your recent visit and for sharing your feedback! We are glad that our Modern and Clean Rooms met your expectations. We are also delighted to hear that you took advantage of our complimentary Beach Chairs which are conveniently located less than 2 blocks away. Parking is always a challenge in Miami Beach, which is why we offer... More 

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