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Boulan South Beach

Hotel website
220 21st Street, 2000 Collins Avenue, Miami Beach, FL 33139
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Boulan South Beach
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236 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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There are newer reviews for Boulan South Beach
See the most recent reviews
Luxembourg
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 23, 2013

But a decent step in both directions. Not really a hotel, not just a plain condo, but worth trying if you like bigger rooms than you normally get in South Beach hotels. The one room apartments with balcony are big enough and nicely equipped. We were offered an upgrade to a penthouse, but it turned out the penthouse didn't have... More 

Was this review helpful? Yes 1
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review

Thank you for your recent visit and for sharing your feedback! We are happy to hear that you enjoyed our hotel product and location. We now offer several amenities that were unavailable during your last visit, and would love to welcome you back to try them out. We hope you will stay with us again, as it will be an... More 

Madison, Wisconsin
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 31, 2013

Our family of four stayed in one of the Penthouse Suites (we were upgraded free of charge) for 4 days in March, 2013. My wife researched other potential properties and this was a very good value. Cool artwork throughout. The staff was friendly, helpful, courteous and kind. Complimentary continental breakfast at the new restaurant, Charles Street, which is a part... More 

Was this review helpful? Yes 11
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review

Thank you for your recent visit and for sharing your feedback! We are happy to read that our rooms and product met your expectations! I am pleased to say that we have changed management since you last stayed at Boulan, and now offer several amenities that were unavailable during your last visit. We hope you will come back and stay... More 

new york
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed March 29, 2013 via mobile

What a shame. Funky rooms and very nice roof top pool. However, service very very poor. Our Airconditioing broken for last 4 days and they couldn't fix it. Room service never showed up even though I called everyday requesting service. Hallway floors dirty. If it was taken over by a good management company it has the potential to be a... More 

Was this review helpful? Yes 3
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review

Thank you for your visit and for sharing your feedback! I apologize for the inconveniences you experienced during your stay with us. I am pleased to say that we have changed management since you last stayed at Boulan, and now offer several amenities that were unavailable during your last visit. We hope you will come back and stay with us... More 

New York
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 14, 2013

If you're used to having your own space (especially of you live and travel with boyfriend, husband, dog, etc) this place will suit your needs. Boulan offers apartments with 1-2 bedrooms. They are spacious and fully equipped with washer/dryer and enough pans and dishes to cook a nice quick meal if you're sick of dining out. I've read some other... More 

Was this review helpful? Yes 5
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review

Thank you for your recent visit and for sharing your feedback! We are happy to read that our rooms and product met your expectations! I am pleased to say that we have changed management since you last stayed at Boulan, and now offer several amenities that were unavailable during your last visit. We hope you will come back and stay... More 

Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 2, 2013

I stayed at this property after reading mixed reviews. You can spend the same money and get a 500 sq feet room with no balconies, kitchen, or space to entertain. First of all the property is in the center of it all. The staff Mr. Crispin, and Andre respectfully take care of what you ask promptly. i stayed in room... More 

Was this review helpful? Yes 9
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review

Thank you for your visit and for sharing your feedback! We are happy to read that our rooms and product met your expectations! I am pleased to say that we have changed management since you last stayed at Boulan, and now offer several amenities that were unavailable during your last visit. We hope you will come back and stay with... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 9, 2013

My husband, mother-in-law, 2 year old son and I just returned from a week of bliss at Boulan. As a condo/hotel we weren't expecting the kind of service we got. The concierge, and then every subsequent staff member we met, was so warm and welcoming. Bakery breakfast was delicious and saved us from spending that much more at restaurants. The... More 

Was this review helpful? Yes 9
Maria B, General Manager at Boulan South Beach, responded to this review

Dear Marisionboradway, Thank you very much for a wonderful review. We strive to delight all of our guests and all feedback is greatly appreciated. We look forward to welcoming you back and if there is anything I may personally do to make your future visit even better kindly let me know. Best regards, Albert L. Mertz General Manager More 

Flagstaff, az
Reviewer
4 reviews 4 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 2, 2013

I couldn't have been happier with the Boulan South Beach. We prefer to stay in "Condo" style hotels with full kitchens and a washer/dryer in every room. The rooms were large, new, and very nicely decorated. Our room had a very nice view up Collins Ave. The staff was very friendly and went out of their way to make sure... More 

Was this review helpful? Yes 10
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review

Thank you for your visit and for sharing your feedback! We are happy to read that our rooms and product met your expectations! I am pleased to say that we have changed management since you last stayed at Boulan, and now offer several amenities that were unavailable during your last visit. We hope you will come back and stay with... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 25, 2013

Hi stayed here from 29th Dec to 8th Jan 2013 on annual holiday. They have MAJOR construction work going on in the units below our apartments. Drilling and banging starts at 8 o'clock. On complaining to the front desk they said it was nothing to do with the Boulan but they had requested that works didn't start until 9am so... More 

Was this review helpful? Yes 1
Maria B, General Manager at Boulan South Beach, responded to this review

Dear Jackie, Thank you very much for your feedback. This allows us to continue to create a property which is a market leader, but more importantly delight our guests. I am deeply sorry that you were inconvenienced by the issues you shared as we strive to expand the property. Nonetheless, kindly accept my apologies and feel free to to contact... More 

Richmond, VA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 20, 2012

Just returned from a girlfriends' weekend and we stayed two nights at the Boulan. If you understand that at this time, this is really more of a condo rental than a hotel, you should be absolutely delighted. (I understand restaurants will be opened in the future on the property which should make it more full service). One bad point -... More 

Was this review helpful? Yes 3
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review

Thank you for your visit and for sharing your feedback! We are happy to read that our rooms and product met your expectations! I am pleased to say that we have changed management since you last stayed at Boulan, and now offer several amenities that were unavailable during your last visit. We hope you will come back and stay with... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 20, 2012

Although this place is being marketed as a "boutique" hotel which normally means a hotel with few rooms and good style Boulan simply isn't either. The rooms are small apartments and vary according to ownership. There is NO room service NO bar NO restaurant all of which I would expect to find as checking in a hotel. We discovered all... More 

Was this review helpful? Yes 4
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review

Thank you for your recent visit and for sharing your feedback! I apologize for the challenges you faced while staying with us. I am pleased to say that we have changed management since you last stayed at Boulan, and now offer several amenities that were unavailable during your last visit. We hope you will come back and stay with us... More 

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