the carpet was almost worn through. The knobs were missing from the the nightstand and from the TV stand. There were no washcloths in the room and only 2 towels. Not a pen or piece of paper like most hotels provide. Location was terrific if you want to walk up and down Lincoln Road but the hotel was really worn... more

Our room was filthy! The floors were not vaccuumed the entire time we were there (5 days). Our towels were not replenished when our room was cleaned so we asked for more and they brought us folded dirty towels! There was vomit on the wall behind a night stand, the toilet did not work, there was a leak when I... more

I checked into the room with my boyfriend and found a room that had never been cleaned after prior guests had checked out. ,There were dirty towels on the bathroom floor, dirty wet carpet with various spots, smells of mildew, the bed had been made so I'm assuming they started the room and never finished it. Elevators stopped working on... more

The rooms were disgusting. They allow pets there. Our room smelled of urine and something very strangly sweet, but not in a good way. The shower leaked rust water and there was no lining so water got all over. A girl down by the pool was complaining of bed bugs. I received no bites, but I could see her bites... more

Can't beat the location. Every morning we have breakfast at Jerry's across the street, go back, pick up towels and are led to the sunbeds of our choice down on the beach. Why anyeone would want to stay in the pool area with screming kid ands yelling parents is beyond us. Staff's a bit shorthanded, but they're polite and charming... more

Great room with wonderful view. Staff was attentive, friendly, and polite. Location was unbelievable and within walking distance of restaurants, clubs, and shopping! Would definitely stay there again! more

I booked this hotel, even after reading the reviews because for the most part, I have read bad reviews about hotels I have stayed at, and its mostly petty things I could overlook like tattered curtains, or some stains on a carpet. I knew ahead of time, since the reviews, to request one of the newer rooms as well. I... more

I thought that the Royal Palm was gonna be more than what I expected, but I was wrong. I mean the hotel was nice when we got there, but when I checked in they said we had to add $150 for incidentals and I don't think the travel agent knew about that part or else I would have taken care... more

The actual hotel was real good. Room real clean and everything, but there was one problem. Our door didn't lock all the way if u didn't physically slam it. So anytime we left the room, we made SURE it was locked behindus. So one of the days we were out there, we came from a party at 5 30 in... more