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Design Suites at Castle Beach

3.0 of 5 5445 Collins Ave, Miami Beach, FL 33140
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Design Suites at Castle Beach
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Design Suites at Castle Beach
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521 reviews from our community

Traveler rating
    79
    130
    87
    71
    154
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Vilnius, Lithuania
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I have been staying there 13th-15th of October.. Rooms are clean. Balcony doors were hard to open and one of the chairs there were broken. Windows not clean, having in mind that room has ocean view, it was embarrassing. There was a cockroach in the bathroom, ghrrrr... and water was was everywhere in the room from the conditioning.. there was... More

Was this review helpful? Yes 1
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

We are sorry to hear that your stay wasn't as good as you expected. We are in our last phase of a complete renovation, and that is why we understand your discomfort. Our front desk staff, is trained weekly with the customer service standards. The staff at Design Suites Miami More

London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My only negative point is the hotel is a little tired & needs a bit of TLC but as I walked round they are in the process of updating bits. However we had a pleasant stay, fantastic value for money, 15mins from South Beach & Ocean Drive. FREE valet parking & we had a beautiful view of Miami beach from... More

Was this review helpful? Yes
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

Thank you so much for your feedback, we are pleased that you enjoyed your recent stay with us. Thanks Design Suites Miami req@desigmiami.com More

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

We booked a stay here and clearly there was a typo the room I booked said 3200 ft really meant 320ft FELT LIKE 100 sq ft. Small room, pool closes at 8pm..free parking ONLY PLUS. Booked through booking.com so the front desk clerked basically waved off any request or question I had. These are rented condos keep in mind, not... More

Was this review helpful? Yes
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

Thank you so much for taking the time to review our staff performance and our amenities. Did you stay at Design Suites Miami? There are a few management companies in the Building. at Design Suites Miami, our priority is to achieve a great customer service and we take care of all the minor details to make your stay as pleasant... More

New Lisbon
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

From the first day we arrived we tried to get our room switched we checked in 10/9 and were never accommodated! We were told it was sold out every time we tired to switch now I am a manager in a hotel and I know how things work!!! There are always cancellations or no shows and there are always upgrades... More

Was this review helpful? Yes
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

Thank you for staying at Design Suites Miami. We are sorry to know that your experience wasn't as you expected. At Design Suites Miami, our priority is to achieve a great customer service and we take care of all the minor details to make your stay as pleasant as possible. Thanks again. Design Suites Miami More

Charlotte, North Carolina
Contributor
20 reviews 20 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

From the outside i got the impression it was a castle on a hill. When we pulled up they make you do the valet and when we checked in we where handed a packet of rules and a keychain with a code. Instead of a card or an actual key you are given a code to get in your room.... More

Was this review helpful? Yes
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

Thank you so much for taking the time to review our staff performance. We are sorry to hear that your stay wasn't as good as you expected. Regarding the cleaning service, we provide cleaning every day, and we make sure that the rooms are in perfect conditions every time a guest checks in. At Design Suites Miami, our priority is... More

Raleigh, North Carolina, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I guess it depends on the unit you get, I can couch for #805 city view and #801 beach view. Clean and simple, but the grounds were perfect for the price! I looked every where and did not want to stay far from the beach, but did not find something in my price point. I am glad we gave them... More

Was this review helpful? Yes
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

Thank you so much for your feedback, we are pleased that you enjoyed your recent stay with us. Thanks Design Suites Miami req@desigmiami.com More

Flint, MI
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

On our last day, we woke up to no less than 20 roaches in our room, on the nightstand, and on my shoes. Roaches are not in rooms where I'm from. It's disgusting. There were no face towels and we were here four days. Our wifi was down. The air conditioning switch was a light switch. The bathtub had a... More

Was this review helpful? Yes 2
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

We are sorry to know that your experience wasn't as you expected. Where can we contact you for further information? Because we can't locate your reservation? All Our units are quipped with face towels. About kids in the hall every day, it is normal because in this building children are welcome. About our front desk staff, is trained weekly with... More

Rochester
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

On the way to the hotel my boyfriend and I were completely nervous. Some of the reviews we read previously stated the check in, by far, was the worst. "Great, I can't freakin' wait", I thought. On top of that I read many complaints about the the parking situation, the hotel rooms and the staff. So how did it go... More

Was this review helpful? Yes 3
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

Hello! Thank you for staying with Design Suites Miami. We are happy to know that you enjoyed your stay with us. Our goal is to satisfy the needs of our customers. We look forward to your next stay with us. Design Suites Miami More

Buffalo Grove, Illinois
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 13, 2014

We originally booked this hotel through RCI. 2 months before our trip they dropped this hotel and called and asked if we wanted to re book our stay in another hotel, unfortunately we did not. With in the first hour of being there we almost left. The hotel is old. I was told that it was once the playboy club.... More

Was this review helpful? Yes 1
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

Hello! Did you stay at Design Suites Miami? There are a few management companies in the Building. Please let us know so we can proceed with our reply. Thank you. Design Suites Miami More

Hialeah, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2014

this woman works as a front desk at this Hotel.. She is very kind and professional in what she does. She is kind and helpful. She suggested me what room was the best and i am really impress with her job

Was this review helpful? Yes 1
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

Hello! Thank you for staying with Design Suites Miami We are happy to know that you enjoyed your stay with us. Our goal is to satisfy the needs of our customers. We look forward to your next stay with us. Design Suites Miami More

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Additional Information about Design Suites at Castle Beach

Address: 5445 Collins Ave, Miami Beach, FL 33140
Location: United States > Florida > Miami Beach > Oceanfront
Price Range (Based on Average Rates): $
Hotel Class:3 star — Design Suites at Castle Beach 3*
Number of rooms: 115
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Also Known As:
Design Suites At Castle Beach Hotel Miami Beach

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Deluxe Bay View Suite (72)
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Deluxe Suite Ocean View with Balcony (74)
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Pent House Ocean View with Balcony (100)
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