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Design Suites at Castle Beach

3.0 of 5 5445 Collins Ave, Miami Beach, FL 33140
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Design Suites at Castle Beach
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Design Suites at Castle Beach
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543 reviews from our community

Traveler rating
    82
    132
    96
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Hilton Head Island, South Carolina, United States
Contributor
18 reviews 18 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

Arrived at 3 am, exhaustes from driving car for 8 hours. Booked hotel online before we left, came to this hotel *no booked*, can't find our reservation, 45 min wait. Finally, figure out, found our reservation! No more, awful. Exhausted and stressed.

Was this review helpful? Yes 1
El Palmar, Panama
Top Contributor
52 reviews 52 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Nice hotel on Collins rd, near Lincoln Mall and South Beach. Hotel is easy to find. Hotel has a good location, directly on the beach with nice pool and sundeck. Friendly staff. Two restaurants. Valet parking free. Wifi free. Rooms are spacious, a bit old, with open windows for fresh air, fridge, kitchenette, airco and safe. A surprisingly good hotel... More

Was this review helpful? Yes 1
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

Thank you for your feedback, which We have shared with our team. We are happy to hear that you enjoyed your stay. Regards, Design Suites Miami More

Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

From the staff to the rooms and everything else. This place sucked!!! We booked our hotel via Expedia online and phone as we needed a handicap accessible room. My husband is in an electric wheelchair. We called and spoke to a rep that assured us that we had an accessible room. As per her she called the hotel and confirmed.... More

Was this review helpful? Yes 3
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

Thank you so much for taking the time to review our staff performance and our amenities. We are sorry to hear that your stay wasn't as good as you expected. We are in our last phase of a complete renovation, and that is why we understand your discomfort. At Design Suites Miami, our priority is to achieve a great customer... More

Nice
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were quite disappointed by the Castle Beach suites for several reasons: - Service: Almost non-existant. The staff were not friendly, not caring, in fact hardly even available - Valet parking just took forever (even with good tips!) - No signs or indications of how to access the pool area or beach or even some shops downstairs that we found... More

Was this review helpful? Yes 3
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

Thank you so much for taking the time to review our staff performance and our amenities. We are sorry to hear that your stay wasn't as good as you expected. We are in our last phase of a complete renovation, and that is why we understand your discomfort. At Design Suites Miami, our priority is to achieve a great customer... More

Crystal River, Florida
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is the worst place I ever stayed. The room was old, outdated, and dirty. The bathroom was falling apart the cuboards were mouldy and the shower/bath was filthy. When we requested clean sheets, when we returned to our room in the evening the blanket was pulled over the old dirty sheets. The walls were extremely thin we heard the... More

Was this review helpful? Yes 3
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

Thank you so much for taking the time to review our staff performance and our amenities. Did you stay at Design Suites Miami? There are a few management companies in the Building. at Design Suites Miami, our priority is to achieve a great customer service and we take care of all the minor details to make your stay as pleasant... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Worst hotel I have ever seen. Bugs all over and they spray your room when you're gone, they also spray my luggage. Shower never worked, the bathroom wall leaked water the whole time. Everything needed to be replaced. Don't stay there! Don't stay there! . Very dirty,

Was this review helpful? Yes 3
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

Did you stay at Design Suites Miami? There are a few management companies in the Building. At Design Suites Miami, our priority is to achieve a great customer service and we take care of all the minor details to make your stay as pleasant as possible. Thanks Design Suites Miami More

Vilnius, Lithuania
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have been staying there 13th-15th of October.. Rooms are clean. Balcony doors were hard to open and one of the chairs there were broken. Windows not clean, having in mind that room has ocean view, it was embarrassing. There was a cockroach in the bathroom, ghrrrr... and water was was everywhere in the room from the conditioning.. there was... More

Was this review helpful? Yes 4
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

We are sorry to hear that your stay wasn't as good as you expected. We are in our last phase of a complete renovation, and that is why we understand your discomfort. Our front desk staff, is trained weekly with the customer service standards. The staff at Design Suites Miami More

London, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

My only negative point is the hotel is a little tired & needs a bit of TLC but as I walked round they are in the process of updating bits. However we had a pleasant stay, fantastic value for money, 15mins from South Beach & Ocean Drive. FREE valet parking & we had a beautiful view of Miami beach from... More

Was this review helpful? Yes
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

Thank you so much for your feedback, we are pleased that you enjoyed your recent stay with us. Thanks Design Suites Miami req@desigmiami.com More

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 14, 2014 via mobile

We booked a stay here and clearly there was a typo the room I booked said 3200 ft really meant 320ft FELT LIKE 100 sq ft. Small room, pool closes at 8pm..free parking ONLY PLUS. Booked through booking.com so the front desk clerked basically waved off any request or question I had. These are rented condos keep in mind, not... More

Was this review helpful? Yes
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

Thank you so much for taking the time to review our staff performance and our amenities. Did you stay at Design Suites Miami? There are a few management companies in the Building. at Design Suites Miami, our priority is to achieve a great customer service and we take care of all the minor details to make your stay as pleasant... More

New Lisbon
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 14, 2014

From the first day we arrived we tried to get our room switched we checked in 10/9 and were never accommodated! We were told it was sold out every time we tired to switch now I am a manager in a hotel and I know how things work!!! There are always cancellations or no shows and there are always upgrades... More

Was this review helpful? Yes 2
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review

Thank you for staying at Design Suites Miami. We are sorry to know that your experience wasn't as you expected. At Design Suites Miami, our priority is to achieve a great customer service and we take care of all the minor details to make your stay as pleasant as possible. Thanks again. Design Suites Miami More

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Additional Information about Design Suites at Castle Beach

Address: 5445 Collins Ave, Miami Beach, FL 33140
Location: United States > Florida > Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Design Suites at Castle Beach 3*
Number of rooms: 115
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Also Known As:
Design Suites At Castle Beach Hotel Miami Beach

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