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The Palms Hotel & Spa

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GreenLeadersSilver level
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3025 Collins Avenue, Miami Beach, FL 33140
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The Palms Hotel & Spa
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1,681 Reviews from our TripAdvisor Community

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Chicago
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed March 12, 2011

We returned to The Palms after having first visited here two years ago. We had just as wonderful a time this year. The grounds are simply beautiful, and it was a nice surprise to see that the rooms had all been updated. They are still on the small side (we had an ocean view/king), but as we spent hardly any... More 

Helpful?
Thank ScribblerChicago
Fairfax, Virginia
1 review
5 of 5 stars Reviewed March 11, 2011

My stay at The Palms Resort & Spa was one that I will remember for all of the right reasons! My husband and I were celebrating our anniversary and their team did everything they could to make us feel special. When I called the hotel to make the reservation I spoke with a gentleman who was respectful, kind and joyous.... More 

Helpful?
Thank acren32
Las Vegas, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed March 8, 2011

The Palms is one of those hotels that has an ambience that impresses upon arrival, but then as the days go by the "A" they started with turns to a "D-". One big complaint is the attitude of the front staff who seem to be self-impressed and project an elitist attitude. Everyone who is an hourly employee was much nicer... More 

Helpful?
Thank Sailordon54
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Guest, Thank you for your feedback from your recent stay with us at the Palms Hotel & Spa. I regret to hear that you felt our level of service deminished as your stay progressed, as delivering a quality level of consistent service by each and every one of our staff is our commitment to the Palms Experience. Clearly we... More 

Courbevoie, France
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed March 7, 2011

2 major negative points regarding this hotel: You can be robbed within the hotel premises and the management doesn't care, and the hotel maintenance... The Palms is a hotel that we had been to some years back and we had good memories, so we decided to come back even if we had some feedbacks from relatives that the level had... More 

Helpful?
8 Thank LilaCBV
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Ms. Abitbol, The entire staff of the Palms Hotel & Spa do hold our guests personal safety and security to the highest regard and utmost importance. I sincerely regret that you experienced a theft of your personal belongings while here in Miami Beach. Our Security department worked extensively with the Miami Police department, so they could follow up on... More 

Ottawa, Canada
2 reviews
3 of 5 stars Reviewed March 2, 2011

We booked a 6 night stay though Expedia...however this hotel did not meet expectations. The hotel is under renovation..during daylight hours workers are hammering the concrete facade with the intention of restoring the the cracked and delaminating concrete veneer which covers the concrete support structure and concrete block exterior walls. This is noisy, especially when you want a mid day... More 

Helpful?
Thank eyevalue
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Guest, Thank you for being our guest for your recent visit to Miami Beach at the Palms Hotel & Spa. Whether our guests book through the hotel directly or through an online agency, such as Expedia, we value each and every reservation with the utmost respect and care to ensure that all of our guests will have the true... More 

Chicago, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 2, 2011

We really enjoyed our stay, this is an excellent property and they certainly paid attention to the details when they built this place, as the facilities are immaculate. The fitness room is nice, the rooms are small, but well appointed, the outdoor spaces are great, the layout is perfect with an outdoor veranda that leads to the outdoor pool area,... More 

Helpful?
Thank ammo8
Fort Lauderdale, Florida
1 review
3 of 5 stars Reviewed March 1, 2011

My daughter is getting married and saw this hotel in some magazine and decided she needed to have her wedding here. She made several calls to the catering director Natalie and ended up leaving voicemails each time. All of those voicemails went unreturned. As she was convinced she wanted to have her wedding here (and as we are local) we... More 

Helpful?
Thank ftlcruisegal
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Guest, We always love to welcome our local residents to the Palms Hotel & Spa, and especially ones who dream of celebrating their wedding day or special events with our property. I regret that you were disappointed with your experiences, as we take each and every guest interaction to heart, always working towards our staff’s commitment to excellence. Nathalie... More 

long island
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed February 27, 2011

The only negatives I have are the related to the room so I will start with that but overall I liked the hotel. We stayed in a "city view" room on the second floor so we were not high up. they wanted an additional 60 per night for ocean view ( i was later quoted 50 per by another employee... More 

Helpful?
Thank phil2525
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback and comments from your recent stay with us at the Palms Hotel & Spa. I very much appreciate reading about your experience and will certainly hope to have the opportunity to welcome you back in person for your future visit. Please feel free to contact me directly when... More 

Troy, MI
2 reviews
4 of 5 stars Reviewed February 24, 2011

Returned from lovely stay with my husband - left our 4 young kids for an adult only getaway. Phenomenal beach side service. Wonderful reception from all staff. Clean rooms and lobby. Gorgeous setting. Delicious restaurant. Prompt service. However, the overpowering SMELL of this hotel was nauseating to me by the 2nd day. Perfume or scents of other spa products from... More 

Helpful?
Thank MaryBernie
London,
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed February 20, 2011

Recently stayed at the Palms Hotel and Spa for five days a company offsite. The hotel is in a good location on Collins avenue set on a gorgeous beach. The rooms are of a good standard, not huge but i understand they vary in size but with very comfy beds but the could do with more pillows. Had a fantastic... More 

Helpful?
Thank travelling_addict_8
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