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The Palms Hotel & Spa

Certificate of Excellence
GreenLeadersSilver level
Hotel website
3025 Collins Avenue, Miami Beach, FL 33140
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Daily Credit + Rates $179
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1 room 1 guest
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The Palms Hotel & Spa
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1,482 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Palms Hotel & Spa
See the most recent reviews
Dayton, Ohio
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 21, 2010

The website does no justice to the actual facility. It is GORGEOUS!! We were greeted by professional bellmen with "Welcome to Paradise." As a federal govt employee, I requested a complimetary upgrade upon check-in to an oceanview room and the asst manager Miriam did not oblige, which was fine. We received our keys and to our surprise, we were checked... More 

Was this review helpful? Yes 2
La Vergne, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 20, 2010

My husband and I LOVED this place. The hotel was beautiful and the room was very nice. The bed was great!! The whole hotel had such an inviting, relaxing feel! We loved the location....We went to SouthBeach every night...afterward it was so nice coming back each evening to the quiet, tranquil resort, And then waking up to the beautiful view.... More 

Was this review helpful? Yes 2
Tampa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 14, 2010

On our first night we had people in the next room blaring their music, screaming and laughing...completely unnecessary. We had to call the front desk 4 times, and had to ask the "security guard" inside the room so he could hear what was going on. He said he could't hear anything from the hallway, obviously the issue wasn't in the... More 

Was this review helpful? Yes 1
Maryland
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 13, 2010

The Palms hotel had many ammeneties such as the spa, gym, restaraunt, pool and semi private beach area. The room was an average size, not very large, but not extremely small..it was just okay. When we left our do not disturb sign off the door we got knocks every hour for something different..that was kind of annoying. when we first... More 

Was this review helpful? Yes 1
rome
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 11, 2010

I stayed at the palms hotel with my girlfriend and we had a great time together. The hotel is very pretty and the pool area is totally relaxing. great location , wireless internet, and a killer terrace was amazing . There was no large, noisy party going on and the staff was very kind and attentive. One of bellman (Alton)... More 

Was this review helpful? Yes 1
London, Ontario
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 6, 2010

My young teenage daughter and I decided to take a four day trip to see Miami beach this past week and really enjoyed our stay at The Palms. We had a toilet issue, but it was resolved very quickly, the room was very well decorated, roomy enough for the two of us and the beds were quite comfy. I found... More 

Was this review helpful? Yes 1
Salt Lake City, Utah
Level Contributor
91 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
3 of 5 stars Reviewed May 25, 2010

On the positive side the Palms has a nice beach, wonderful towels and good wifi. On the downside were air conditioning that never really seemed to cool or dehumidify the room, slow elevators and slow service. Over the course of three nights my wife and I had five room keys that stopped working. This required several trips to the desk... More 

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TMPalms, Manager at The Palms Hotel & Spa, responded to this review

Thank you very much for your review. I regret the inconveniences you encountered and we will address the A/C issue with our Engineering Department. Should there be a way you could let me know what room you stayed in that would be great! We will also address the speed of service with the respective departments. Should your travels ever bring... More 

St. Petersburg, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 17, 2010

First of all, I'll list the positives of this hotel as it is shorter than the negatives. The Palms is a visually inspiring hotel, especially the lobby and the pool area. Prime beach location that is accessible at the back entrance of the hotel.The staff is friendly and try to be helpful. The room was small, but well decorated and... More 

Was this review helpful? Yes 3
TMPalms, Manager at The Palms Hotel & Spa, responded to this review

Thank you for your feedback. I sincerely regret the inconveniences you experienced with your bill and that you felt that our staff had “money grabbing tactics”. We will address your concerns with the Food & Beverage department also in terms of the speed of service, as we endeavor to provide the best service possible in all areas of the hotel.... More 

nyc
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 17, 2010

I just returned from a 3 night stay with my sister. We wanted to get away for a few nights..just lounge by the pool and beach. The hotel just underwent a renovation, and is beautiful. I always saw people cleaning the grounds inside and outside of the hotel. Our room was beautiful, and a nice size for Miami standards. The... More 

Was this review helpful? Yes 4
NYC
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 17, 2010

My wife and I enjoyed a 5 day stay in Miami and the Palms hotel was exactly what we wanted. Comfortable room, great ocean view, attractive setting and right on the beach. The size of the room was not an issue for us as we live in NYC and are used to small living spaces. We really enjoyed the pool... More 

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