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The Palms Hotel & Spa

Certificate of Excellence
GreenLeadersSilver level
Hotel website
3025 Collins Avenue, Miami Beach, FL 33140
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Best prices for: 1 room 1 guest
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1,348 Reviews from our TripAdvisor Community

Traveler rating
    630
    461
    123
    67
    67
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285
596
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
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There are newer reviews for The Palms Hotel & Spa
See the most recent reviews
São Paulo
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 25, 2010

Hello. reading these comments I was a little upset. Reserve this hotel with my boyfriend for the day 03/14/10, with the idea of staying 5 days. I want to celebrate my birthday (14/March) with great joy because it is the best day of my life. I hope I've made the right choice at The Palms. Hopefully I can make a... More 

Was this review helpful? Yes
TMPalms, Brand Manager at The Palms Hotel & Spa, responded to this review

Our 20-million enhancement project has been finalized and we just received the official AAA 4-diamond rating and membership in the iconic Preferred Hotels & Resorts program. We offer a wonderful natural gourmet dining restaurant – Essensia, an Aveda Spa, tropical gardens, renovated rooms, new bathrooms and direct access to the beach. As long as the weather gets a bit warmer... More 

1 review
1 of 5 stars Reviewed February 17, 2010

Not enough space to fit all of my issues in here, so here's a quick summary: - Sat in the lobby for three hours due to a delayed check-in. - After getting to the room, found ourselves surrounded by loud sawing and hammering noises. Went to the front desk, and before switching rooms, asked staff member to show me on... More 

Was this review helpful? Yes
TMPalms, Brand Manager at The Palms Hotel & Spa, responded to this review

I would like to thank you for your detailed feedback on your stay in November 2009 and regret the inconveniences that you have experienced during your stay. Since your stay we have finalized our 20-million enhancement project, we have been awarded a AAA 4-diamond rating and have become members in the Preferred Hotels & Resorts program. In any case I... More 

Virginia Beach
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 17, 2010

The rooms and grounds were wonderful. There were no construction noises to bother us during our stay over presidents weekend. The restaurant was delicious. the wait staff was pleasant and the service was good, but they seemed a bit disorganized and I heard the table next to us complain about not getting served water. Our room - 1102, was quite,... More 

Was this review helpful? Yes
TMPalms, Brand Manager at The Palms Hotel & Spa, responded to this review

Thank you for staying with us and for taking the time to write such a wonderful review! We are very happy that you enjoyed your stay and are very proud of our hotel now that our 20-million enhancement project has been finalized and we have received a AAA 4-diamond rating and membership in the Preferred Hotels & Resorts program. Our... More 

usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed February 14, 2010

Embarassingly bad hotel - the lobby looks nice and it tried to position itself as upscale but it's so far from it. Do not come here if you want a restful, mellow stay. - Rooms are tiny (so small there is no place to put luggage and you are walking into walls around it) and you can't even watch TV... More 

Was this review helpful? Yes
TMPalms, Manager at The Palms Hotel & Spa, responded to this review

Dear Jen, I would like to thank you for your detailed feedback. We sincerely regret any inconvenience that you may have experienced during your stay and I would like to take this opportunity to address a few issues you encountered: - As an Art Deco period property built in 1939 we do have some rooms that are on the smaller... More 

Wales, UK
Top Contributor
84 reviews 84 reviews
31 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 9, 2010

We only stayed for a couple of nights and were unlucky with the weather, so although we managed a walk on the beach and through the hotel gardens we weren't able to spend any time enjoying them. The room was small-ish but very nicely (and very recently) decorated, comfortable with great bed, bed linen and towels. Service and staff were... More 

Was this review helpful? Yes
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