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The Palms Hotel & Spa

4.0 of 5 3025 Collins Avenue, Miami Beach, FL 33140
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The Palms Hotel & Spa
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The Palms Hotel & Spa
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1,129 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Palms Hotel & Spa
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Juno Beach, Florida
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 3, 2014

the palms in sobe has a special place in my heart. i have been staying here for 15 years. in my opinion it is the perfect miami hotel. here is why: there are none of the fist pumping dbags usually associated with miami beach. it is far enough north that they dont migrate to the palms. none of the miami... More

Was this review helpful? Yes 2
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Beauphus, We are absolutely elated to hear that we have gained your loyalty as our valued repeat guest for the past 15 years and truly appreciate your unique comments and overall experience shared. We love that The Palms Hotel & Spa has a “special place in your heart” and would like to personally assist you with any future reservations.... More

Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 2, 2014

Hotel personnel (from front desk, concierge, restaurant, and housekeeping staff) have mastered the art of customer service. Waiters remember your cocktail of choice and favorite wine upon return to the dining room. The concierge can find you a rental car at 7:00 p.m. when you learn that you must meet your fishing guide at 5:00 a.m. and he's 90 minutes... More

Was this review helpful? Yes 1
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Carol S, Thank you so very much for your absolutely lovely review and for detailing every aspect of your guest experience with us at the Palms. I am elated to hear that you found our hotel to be “A Miami Gem” and appreciate your kind words with regards to our team members, hotel offerings and amenities and Essensia Restaurant.... More

Houston, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 30, 2014

As a 40 something (I say that to put my comments the proper perspective). I typically stay at enormous all inclusive resorts with everything from nightclubs, on site boutiques, fitness classes to lots of spring break style planned poolside events. I started to feel like I was forcing myself to experience all of the above as opposed to simply enjoying... More

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Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear JoycePSU, Thank you for taking the time to review your recent stay at The Palms Hotel & Spa. I am happy to read that you were ‘pleasantly surprised’ and look forward to welcoming you back next time that your travels bring you to Miami Beach. Warm regards, Alma Cue The Palms Hotel & Spa More

South Florida
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 29, 2014

This was our second stay at The Palms. We were greeted at the door with our room key and the staff acknowledged that we were returning guests. It was quite a special touch! We stayed in a balcony room on the top floor. The room was impeccably clean and neat. The view is spectacular. The location is an easy walk... More

Was this review helpful? Yes 1
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear lormel, What an absolute pleasure it was to have you back as one of our loyal and repeat Palms guests! I truly appreciate you taking the time to share your experiences with us. I am pleased to read that you enjoyed Essensia’s farm to table natural cuisine and thank you for acknowledging our friendly and accommodating staff! We look... More

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed August 29, 2014

Everything was very nice. The rooms are clean and big enough. The breakfast-buffet was very good, you can found everything you need, even a cook, where you could order fresh waffels and omlets. Service was nice aswell. The Pool area is a bit small but ok. There are no balconies so it is difficult to dry the bathing suits, but... More

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Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Anita C, Thank you for being our recent guests and for your lovely comments regarding our delicious breakfasts at Essensia and your overall experience at The Palms Hotel & Spa. We hope to welcome you back next time that your travels bring you to Miami Beach. Warm regards, Alma Cue The Palms Hotel & Spa More

Houston, Texas
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 28, 2014

Stayed five nights at this hotel in Miami Beach. I had an ocean view room which was adequately sized and nicely appointed. Comfy beds, nice linens and very nice service. The beach in this area is very nice- not nearly as crazy as South Beach. Service overall was quite good, though in my opinion the restaurant is overrated. I found... More

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Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear James909, Thank you for your recent visit and for taking the time to share with us your Palms experiences! It was a pleasure to have you as our guest. I am pleased to hear that you enjoyed your stay and would certainly consider returning. I would love to assist you with the details of any future reservation, please contact... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 27, 2014 via mobile

My husband & I had the ocean front king room. The view was amazing. But everything in our room was lopsided from the lamps to the theramstat. We fixed the theramstat but the lamp was broke. After the house keepers cleaned your room you would see they didn't vacuum nor did they sweep the restroom floors. The food was overpriced... More

Was this review helpful? Yes 2
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Thank you for your feedback. I am happy to read that the view from your room was amazing but regret to hear of the inconvenience you experienced. Guestroom functionality and cleanliness are top priority along with addressing our guests concerns and continuing to listen to our guests’ feedback as a means to continually improve. I would love to speak with... More

London, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 26, 2014

I was only in Miami for one night, on a stop over from the UK to Belize. I needed somewhere that gave me instant access to the beach & relatively relaxing. The rooms in this hotel are lovely - a little dark if you're staying in a "City View" room. I enquired at reception if the hotel was full that... More

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Alma C, Manager at The Palms Hotel & Spa, responded to this review

Thank you for being our recent guest and for taking the time to review your stay. It is unfortunate that there was a major lightning storm which caused all of our lifts to stop working the night of your stay. Our engineering team was diligently working on the issue and I assure you that our staff was genuinely concerned about... More

Jupiter, Florida
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 25, 2014

Very nice eco-friendly boutique hotel with great service and hospitality, but keep make sure you do the math. The bill had a lot of errors, and if you book under a special promotion, you NEED to make sure everything is being honored. They did make the corrections but made no "amends".

Was this review helpful? Yes 1
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Dori H, It was a pleasure to have you and your family as our recent guests at The Palms Hotel & Spa. We appreciate your positive comments regarding the great service and hospitality but apologize for the inconvenience that you may have experienced with your bill. I do hope when your travels bring you back to Miami Beach that... More

Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 21, 2014

My friends and I stayed at the Palms for over a week as a part of wedding group. The front desk clerk at check greeted us with a smile, he was helpful and polite, gave us dining tips and even upgraded to a bigger room. The entire hotel staff, from housekeepers to breakfast hostesses was just as hospitable during our... More

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Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami

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