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The Palms Hotel & Spa

Certificate of Excellence
GreenLeadersSilver level
Hotel website
3025 Collins Avenue, Miami Beach, FL 33140
Best prices for: 1 room 1 guest
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The Palms Hotel & Spa
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The Palms Hotel & Spa
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The Palms Hotel & Spa
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1,293 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Potomac, Maryland
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

NIce setting outside and beautiful for a wedding destination but just spent a weekend there and found the service to be mixed- housekeeping didn't even get to clean my room until after 4:30 pm after I had to call to remind them. They also locked me out of my room after they agreed to my request for an hour extension... More 

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Sao Paulo, SP
1 review
1 of 5 stars Reviewed 2 days ago NEW

We are staying at The Palms for one week Not the first time I stay here. I am very frustrated with the vallet parking service (that charges $37 per day!). Asked for our car, waited for at least 30 minutes and the car did not come. My wife an I lost our dinner reservation at a restaurant and our good... More 

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London
Top Contributor
94 reviews 94 reviews
27 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Palms has a very nice colonial feel about it, the building is lovely and the staff are friendly and courteous. We opted for 2 interconnecting rooms suitable for a family. They were nice, but the one containing the double bed was much smaller than the twin bed room, hence the kids get the best room! The bathroom, closets, in... More 

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Barcelona, Spain
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is unique among the properties in South Beach. First thing you discover when you enter the building is the colonial style atmosphere that describes all the common areas. This takes you to a different world of confort, service and sophistication. I especially loved the incredible fans hanging from the ceilings and the very subtle lighting in these areas.... More 

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Brooklyn, NY
Contributor
20 reviews 20 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Our room was small but nicely laid out, with a lot of closet and drawer space, and enough hangers--thank you! Robes and slippers were a nice touch. The bathroom itself is quite small, but rain shower head was terrific. Grounds are lovely. Our only complaint was the staff, who were underwhelming. When I checked in with my wife, the desk... More 

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Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for a week. Our group of seven stayed in 3 rooms in different areas of the hotel. Our rooms were all very nice, super clean and modern. The staff from top to bottom were always super friendly. We ate at the breakfast buffet everyday which ran from 7-11, which was very convenient because everybody liked to wake up... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

This hotel has excellent service, and upon arrival everybody was very courteous. My two sisters and I stayed here for a wedding and when we registered I was told that my breakfast was included then I told him that I had not paid for that and they were silo generous as to giving me the breakfast as a courtesy. Just... More 

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Toronto, Canada
Contributor
20 reviews 20 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a terrific stay at The Palms Hotel - Miami is notorious for bad service - this establishment Is working to hire staff that for the most part really enjoy providing a pleasant experience for their clients. It is a small property but very relaxing peaceful and comfortable! Alma is a terrific manager - she and her staff are working... More 

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Barcelona, Spain
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Me and my husband stayed in the hotel for 2 weeks for a second honeymoon. We were very disappointed with the staff when a bag disappeared from our room and your staff showed no concern nor follow through for this incident. After 3 complaints to different people in the front desk, it reappeared in the room, without any explanation nor... More 

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London
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

The good: Good location, attractive pool area and easy access to soft-sand beach, very nice breakfast buffet on balcony, staff all very attentive and friendly, comfy bed, good shower. The bad: The reception area is plain and feels more 3-star than 4-star, the building itself is old and the hallways are in need of refurbishment, the lifts and ice machine... More 

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