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The Palms Hotel & Spa


Hotel class 4.0 of 5
3025 Collins Avenue, Miami Beach, FL 33140
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Reviews you can trust

69% Recommend
3.5 of 5 stars 483 reviews
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By trip type
All (483)
[ Date ] [ Rating ]
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3 of 5 stars
ReenaK   14 contributions
Vancouver
Nov 23, 2009 | Trip type: Family New

We stayed here for three nights before our cruise. I dont belive it was a good choice. The location on south beach isnt near anything..we had to drive everywhere..even to get any food at all..I would stay closer to south beach if i could redo it...plus the streets around it are one way and that is a pain in the... more

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1 of 5 stars
bewareofthishotel100   1 contribution
Cincinnati,OH
Nov 21, 2009 | Trip type: Business New

BEWARE -I had a horrible experience at the Palms. I went for a run along the boardwalk and came back to find someone had stolen several things from my room. In total, I was robbed of over $3,000 in various personal items. The police suggested it was an inside job. The hotel blew it off as it nothing had happened.... more

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5 of 5 stars
NYC20th   1 contribution
Missouri
Nov 18, 2009 | Trip type: Couples

We stayed at The Palms for two nights in all, a night before and after our cruise and we had a wonderful time. The grounds are beautiful and the hotel has a great private beach and a very nice pool. Loungers and umbrellas are available on the beach. There is also a boardwalk which runs alongside the beach and we... more

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4 of 5 stars
creditchris   1 contribution
Dublin, Ireland
Nov 18, 2009 | Trip type: Couples

Service was perfect. I would have rated this hotel excellent but there was some building work going on while we were there.All finished now though! more

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1 of 5 stars
jacnit   1 contribution
florida
Nov 12, 2009 | Trip type: Couples

it's 11:30 pm and after waking my husband up at 7am this morning to head down to Miami for a surprise birthday gift at The Palms we are checked out already and heading back home. Why?? we checked in at 4pm and by 9pm we had moved to three different rooms, completely missed my husband's birthday party and completely exhausted... more

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5 of 5 stars
sailMarblehead   1 contribution
Marblehead
Nov 12, 2009 | Trip type: Couples

The whole hotel is beautifully decorated, the staff is very professional and friendly, and the location, right on the beach is perfect. We walked the board walk to South Beach which was not too far, and gave us a welcome amount of exercise. Will definitely consider staying here again. more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

Thank you for sharing your experience at The Palms Hotel & Spa. We are delighted that we exceeded your expectations. We hope to welcome you back soon for another flawlessly memorable experience! Warm regards from all of us at The Palm Hotel & Spa

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5 of 5 stars
king0418   8 contributions
Cape Cod, Ma
Nov 9, 2009 | Trip type: Family

We had a great afternoon at the Tiki Bar! We arrived in Miami off our crusie ship, and reserved a hotel in the vicinity of The Palms. Not sure where we going to have lunch/dinner, we went on line to find a restaurant in waling distance to our hotel. The Palms was the one! When we arrived at the door... more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

Thank you for visiting The Palms Hotel & Spa on your recent Miami Beach vacation! We are thrilled that you enjoyed our Tiki Bar in its pool and beach backdrop, and that our staff delighted you with menu and drink suggestions. We are looking forward to having you and your family as our Guests the next time you visit Miami...

The Palms
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5 of 5 stars
AshleyV4   1 contribution
Oct 26, 2009 | Trip type: Family

Our trip was amazing. Service was right on top of things. The rooms were clean and everything was in order. There were plenty of activities to keep the whole family entertained. Great location. more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

Thank you for your review. We are pleased that you and your family enjoyed all of The Palms’ wonderful amenities, excellent service and warm hospitality. We are looking forward to welcoming you back soon! Warm regards from the entire staff of The Palms Hotel & Spa.

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1 of 5 stars
NycTiredofbadhotels   1 contribution
NYC
Oct 26, 2009 | Trip type: Business
2/3 found this review helpful

I cannot believe that I have had only a few hours sleep in my almost 3 days here. The doors automatically slam and the maids slam them constantly. I have asked the manager, the maids supervisor and the maids themselves to please stop letting the doors slam. They say "ok" and continue to slam the doors. The towel closet is... more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

Thank you for your review. We appreciate your candid feedback and suggestions for improvement. I am happy to say that your input has been very positive in making improvements in the various areas that you've mentioned. Guest satisfaction is paramount to us and we use every bit of Guest feedback to improve on everything we do. As our enhancement project...

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5 of 5 stars
Seanymph68   1 contribution
Long Island, NY
Oct 23, 2009 | Trip type: Family

This was the best hotel and spa ! The staff was amazing and very helpful. Service was above and beyond. The rooms were gorgous. We loved the colors and style. The spa was awesome treat for all of us. We all got gift certiicate to use. The spa had specials as well. It is a great hotel for families with... more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

We are delighted that you enjoyed your "Cousins Getaway" at The Palms. We are glad that our hotel and staff provided the perfect backdrop for your three day getaway. All of us at The Palms Hotel & Spa look forward to your return in May for another memorable stay! Warm regards from your friends at The Palms Hotel & Spa

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The Palms Hotel & Spa Also Known As

  • Palms Hotel Miami Beach
  • The Palms Hotel
  • Palms South Beach
  • The Palms South Beach
  • Miami The Palms
  • Palms Miami
Address: 3025 Collins Avenue, Miami Beach, FL 33140