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The Palms Hotel & Spa

Certificate of Excellence
GreenLeadersSilver level
Hotel website
3025 Collins Avenue, Miami Beach, FL 33140
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1,394 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lisbon, Portugal
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW via mobile

I was bitten every night while in bed, poor cleaning...! Everyone at front office dismissed the case even i was not the only one complaining about the same situation. Breakfast is annoying as it is a buffet but with few things to offer, and the same every day. Great location though.

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Lima, Peru
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel is beautiful but the staff is TERRIBLE. They don't make you feel welcome AT ALL!! For what I'm paying I was expecting a wonderful hotel and superb service. NEVER AGAIN! People are so unfriendly. They make you wait for the restaurant when there are tables available, HS is knowing on our door at 840 am!! What is that!!... More 

Was this review helpful? Yes 1
Tulsa, Oklahoma
Contributor
15 reviews 15 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Relaxation, relaxation, relaxation! The pool was wonderful, and the palm trees lining the facility made it seem as if we were on an exotic island! The food service was great (I recommend the chips and dip...seriously can I have that guac recipe!) and my friends and I found ourselves with a yummy frozen treat in our hands at all times.... More 

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Overland Park, Kansas
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a two day work meeting, so most of my time was spent in the hotel meeting room. My guest room was clean and well-appointed. Toilet and shower rooms were quite small, which wasn't an issue since I was traveling alone, but would have been bothersome had I been traveling with my spouse. I was in a king... More 

Was this review helpful? Yes 1
Orlando, Florida
Top Contributor
76 reviews 76 reviews
8 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Had a long weekend and chose the Palms and I Preferred hotel. All the staff was very friendly and we had a great room on the 11th floor . Need the view. The grounds were very well kept. Only issues is that 1 of the 2 elevators was out of service during our stay and getting to the floor took... More 

Was this review helpful? Yes 1
Atlanta, Georgia
1 review
3 of 5 stars Reviewed 5 days ago NEW

We went to the hotel for a family wedding p, the wedding and the hotel itself was ok. We were told when we dropped the car off at valet services 20.00. At time to pick up our car we notice the sign said expect up to 30 mins wait, we checked out at 4p did not get our car until... More 

Was this review helpful? Yes 1
Waterbury, Connecticut
1 review
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for a business trip, one of the best places I've ever stayed. The staff was great, the food was amazing!! Try the Stuffed peppers with coconut rice! OMG- to die for! I feel in love with the scenery both on and off the property. Having access to the ocean right at the gate was awesome!!

Was this review helpful? Yes 1
San Francisco, California
Contributor
16 reviews 16 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed at this hotel to attend a conference. For that reason, the breakfast and lunch was provided. Their foods is great and they had good customer service. This hotel does not have a fancy pool for kids, but they have a decent pool and easy beach access. I did not stay on the weekend, and likely for that reason,... More 

Was this review helpful? Yes 1
Top Contributor
342 reviews 342 reviews
38 hotel reviews
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I rarely give 5 stars but this one deserves it. Spent 6 nights here on a business/vaca trip and really enjoyed this little resort. Service was top notch other than the room cleaning glitches we had and the facilities are very nice. We loved the pool and beach right next to each other. Rooms are also very nice and the... More 

Was this review helpful? Yes 1
Aberdeenshire, United Kingdom
1 review
4 of 5 stars Reviewed 6 days ago NEW

Stayed for 10 nights nice place, but lot of hidden extras i.e. paying to go to the pool and wifi. no fridge in room unless you pay for one, also the toilet was 100mm from side wall and 225mm from facing wall so had to sit sideways to poo not recommended.

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