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The Palms Hotel & Spa

Certificate of Excellence
GreenLeadersSilver level
Hotel website
3025 Collins Avenue, Miami Beach, FL 33140
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The Palms Hotel & Spa
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1,339 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
2 reviews
4 of 5 stars Reviewed yesterday NEW

The staff is friendly and the hotel is beautiful. We had a city view room with a King sized bed and loved it. The restaurant at the hotel is fantastic and there are plenty of other places to eat within walking distance. The boardwalk behind the hotel is great and makes for a nice walk if you want to see... More 

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Philadelphia, Pennsylvania
2 reviews
4 of 5 stars Reviewed yesterday NEW

We are fussy about where we live and I have to say this was just perfect. We wanted to stay in a resort that has a private beach. This hit the spot. The beach was also fully serviced and food was great. We did feel the concierge could be better...they did not seem to know a lot and always in... More 

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Shrewsbury, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

We were looking for a beach resort in Miami. Needed to stay 2 nights and a day before our flight out. Palms was a comfortable experience. The hotel was well kept, and seemed recently renovated. Service was prompt and courteous. The restaurant in the hotel had good choices for breakfast. We spent most of our time on the beach, which... More 

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Arlington, Texas
2 reviews
2 of 5 stars Reviewed yesterday NEW

I want to start by saying that this is a beautiful hotel and is in a perfect location in Miami Beach. The way I was treated was very undesirable. I stayed there from April 28th trough May 1st. The first night I got there, I took a shower and water spilled out all the way to the room hallway. I... More 

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Buenos Aires, Argentina
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a beautiful hotel with swimming pool and direct access to the beach. A resort fee (USD 25) is charged to every room to cover internet access and beach amenities (chairs/umbrellas). There's a special fridge in the rooms where only beverages provided by the hotel can be kept. You can rent a fridge to keep your food for a... More 

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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

I arrived to the hotel before 11am. I was told that someone would call me when my room was ready. I waited for four hours and returned to the hotel after my lunch. I sat down and quietly waited for my room. I was approached by a large security woman who asked me what was I doing in the lobby.... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel was great, staff were pleasant and eager to help, I paid for an ocean view room but all I got were trees for a view, the rooms also lack balconies or a window that opens, ventilation is needed, other than that everything was great except the fact that there was not even one microwave in the hotel, so... More 

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2 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed 3 nights for business, but brought my wife too. Very very nice rooms. Great beach access. Secure, quiet, with all of the amenities you could ever need, except one. My Wi-Fi on my computer isn't working and they don't have wall jacks anymore. Oh well, that's the worst I could say. If the food they served us is as... More 

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Huffman, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

This was our first time staying in Miami and at The Palms. We were a bit disappointed in several things. The size of our room was extremely small. As were the bathroom and shower area. We requested an "ocean view" and we were anticipating a balcony, however, there was no balcony. I questioned whether the room had been actually cleaned... More 

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Palm Beach Gardens
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent attention to every detail. Linens were softer than talcum powder. Decor was Contemporary European Chic. Everything looked brand new. Dinner was creative and Sunday Brunch was sumptuous, out on the covered veranda. The whole staff was gracious, friendly and knowledgeable. Will definitely come back.

Was this review helpful? Yes 1
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