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The Palms Hotel & Spa

Certificate of Excellence
GreenLeadersSilver level
Hotel website
3025 Collins Avenue, Miami Beach, FL 33140
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The Palms Hotel & Spa
The Palms Hotel & Spa
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1,673 Reviews from our TripAdvisor Community

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Dallas, Texas
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Check-in was flawless & efficient, valet staff was professional and VERY helpful, everyone was super friendly. We did not get an ocean-view room, but very much enjoyed the view out the front of the hotel from the 11th floor. Our room had all the amenities you could need - terry robes, slippers, coffee pot, and fridge with drinks/snacks. Loved the... More 

Helpful?
Thank lrcunning
france
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

What differentiates this hotel is the very friendly staff even though the front desk is for me not so efficient! The breakfast is nice but could be a little bit more protected with covers..this avoids to have the bacterias from people that are sneezing and spitting on the food when they talk. This was an issue i could not understand... More 

Helpful?
Thank nat1774
Park Ridge
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent three nights at The Palms to attend a wedding. The lobby and grounds are nice and well maintained. They have a large pool and the beach only steps away. I usually try to avoid hotel food but The Palms is the exception to the rule. We ate in the restaurant, bar, poolside and at the wedding. The food... More 

Helpful?
Thank Robert S
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Robert, Thank you for choosing The Palms and your wonderful review. I do apologize for the inconvenience you encountered with the window leak. I am pleased to see you enjoyed our outlets and pool area. Please visit us again soon! More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

I surprised my boyfriend with a trip for his birthday and we stayed here. This hotel was beautiful. It was a great location in walking distance to food, shopping and all the excitement if not a fan of walking, cab rides were not more than 10 dollars. The staff were very friendly and helpful. The pool area connected to the... More 

Helpful?
Thank A TripAdvisor Member
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Happy belated birthday! Thank you so much for your comments about the service you received at the Palms Hotel & Spa! We aim to provide each guest with the same luxurious experience you described. Please come back and visit us soon! More 

Malmo, Sweden
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We are a family with 3 kids, 10, 7 and almost 1 year. Everything was really nice about this hotel except the fact that they placed us in a room right on top of the big "party room". This hotel had at least 4 weddings during our stay and that´s lovely but you don´t put a family with kids right... More 

Helpful?
Thank Elinjohanna
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Elin, Thank you for taking the time out to review The Palms Hotel & Spa. I would like to express my sincere apologies for the noise inconveniences you and your family encountered. Our staff friendliness is truly one of our gems. Please visit us again soon! More 

Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I actually was married at this hotel 12 years ago and just recently stayed there again for a weekend visit. The hotel is just as lovely as it was 12 years ago. I personally like the feel of the small boutique hotel and find that the staff is extremely helpful and friendly. I will absolutely be back for my next... More 

Helpful?
Thank Artcali
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Artcali, Thank you for your loyalty to the Palms Hotel & Spa and your review! I am pleased you enjoyed your stay with us once again. Please join us again in the near future. More 

Lethbridge, Canada
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

We loved The Palms Hotel so much we visited again a second time. The hotel is within walking distance to South Beach, shopping and restaurants. We enjoyed the privacy of the pool area. It was so relaxing and quiet. We had a very early morning flight. The staff at the front desk had a packed breakfast for us to take... More 

Helpful?
Thank susanne0609
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Susanne, Thank you so much for your comments about the service you received at the Palms Hotel & Spa! We aim to provide each guest with the same luxurious experience you described. Please come back and visit us soon! More 

Johannesburg, South Africa
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our ocean view room on the sixth floor was pricey but not extravagant. Reception staff compensated for the late departure of the previous guest by granting us a late checkout. The hotel despite having at least four lifts/elevators does not seem to have one dedicated to service as I regularly encountered a laundry bin in mine on most mornings and... More 

Helpful?
1 Thank geoffrey O
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Geoffrey, We are so glad you enjoyed your stay at the Palms Hotel & Spa and took the time to share your great experience with TripAdvisor. Please return soon to the Palms for another great trip! More 

Geneva, Switzerland
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

large room, toilet separated from shower, 2 big beds, copious breakfast, heated pool where my 4 years son learned to swim, great beach just in front, nice staff, very warm, good security, we will be back soon. GO FOR IT !!!!

Helpful?
Thank dominique m
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Dominique, We are so glad you enjoyed your stay at the Palms Hotel & Spa and took the time to share your great experience with TripAdvisor. We hope you are able to return to Miami Beach and the Palms again soon! More 

marthalena
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We got a good rate at this hotel and really enjoyed it. The pool area was lovely and the beach just beyond is nice. I really want to give this place 3 and a half stars because the room was kinda "meh" and not as "Miami Beach Chic" as I hoped but overall, it was a good experience. Bed was... More 

Helpful?
1 Thank marthalena
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Marthalena, Thank you for the review! We hope to see you at the Palms Hotel & Spa again soon! More 

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