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The Palms Hotel & Spa

Certificate of Excellence
GreenLeadersSilver level
Hotel website
3025 Collins Avenue, Miami Beach, FL 33140
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Daily Credit + Rates $179
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1 room 1 guest
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1,484 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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coral gables, florida
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Today we attending a tasting for an upcoming wedding. We were first greeted by Chef Richard who kindly introduced himself to us, and from there, we knew we were off to a great start. Yasmin, our coordinator, then joined us and had some cocktails ready for us to taste. Then came the ceviche starter, which was excellent. The rest of... More 

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Stewarton, Scotland, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We have stayed in hotels all over the world - never have we been charged $7 for "complementary" water. $37 to valet park your car, there is no other option. They then take about 30 minutes to have your car brought to you. $22 per night per room room charge on top of the actual room fee. We paid extra... More 

Was this review helpful? Yes 5
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Jennifer H, Thank you for taking the time to review your recent stay. We truly regret to hear that your experience was not as positive as we would have like it to be. We understand your frustration regarding valet parking, yet unfortunately it is a standard on Miami Beach due to limited space. The delay in retrieving cars is... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

Attentive and polite staff. Beautiful hotel. Fritz did a wonderful job accommodating us. Will definitely come back next time we are in Miami. Recommend the hemingways mojito and the wings at the bar. Wish we could have stayed longer. The only negative was the weather.

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Surrey, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very clean, the breakfast is excellent. There are a lot of extra charges, $37 to park and $22 fee per night. It's not too big like the hotels around it, has a boardwalk on the beach, the beach is beautiful. The restaurants are about 25min walk. We enjoyed our stay there.

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Nassau, New Providence Island
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a brief little getaway and OMG wasn't it perfect. Nice location on the beach but far enough away to still be an excellent value. Had an ocean view room and it was great. The pool is fantastic and open 24 hours, however if you have small kids be mindful the adults at night like to have a... More 

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West Hollywood, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I have stayed in this hotel and had the worst experience. The airconditioning unit leaked and caused some flooding in the room. I was very displeased with some front desk agents particularly Moises and a woman from dominican republic. They both gave me a hard time and were both very substandard and have shown some rudeness in dealing with the... More 

Was this review helpful? Yes 2
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Erwin f I truly regret to hear about your recent visit and the fact that you had a disappointing experience. Our team’s primary goal is to make sure that every guest feels cared for, appreciated and respected at every encounter and we would like to offer our sincere apologies, if the service rendered to you was anything less than... More 

Grapevine, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My girlfriend and I wanted to get away to the beach. After reading several reviews, we decided to stay at the Palms. It was a good decision. The hotel has a certain charm. As one would expect, being a hotel on a beach, it's been there a while. However, most everything has been modernized. Our room ("ocean view") was very... More 

Was this review helpful? Yes 3
Memphis, Tennessee
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is old; however, bathrooms were renovated and very nice. The lobby area is charming and warmly decorated. The rooms were clean and the beds comfortable. All of the hotel staff members were pleasant and accommodating. The pool area was peaceful, enchanting, and I'd definitely return to the very same hotel.

Was this review helpful? Yes 1
Edinburgh, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Smashing spot on South Beach with a great pool area, bar and restaurant. Rooms were average size and clean and staff very helpful and friendly (except the ladies with the towels for the pool area). Also had a massage in the spa which was well priced and very good.

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Dunfermline, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent six brilliant days at the palms from the 19th of July to the 25th. The hotel its self is beautiful with a heated pool and an access gate to their own loungers on the beach which is just seconds away. We never had trouble getting loungers or parasols. The water is warm but for the first couple of... More 

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