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The Palms Hotel & Spa

4.0 of 5 3025 Collins Avenue, Miami Beach, FL 33140
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The Palms Hotel & Spa
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The Palms Hotel & Spa
The Palms Hotel & Spa
The Palms Hotel & Spa
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1,248 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Top Contributor
133 reviews 133 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars NEW

I stayed here for business this past week and thought the hotel was great. It's a little off the beaten path from South Beach, a long walk along with boardwalk. The grounds are lovely with a heated pool, and large, fun tiki bar. It's beach is gorgeous with turquoise water and white sands The staff was helpful and accommodating. I... More 

Was this review helpful? Yes
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear cortneyrose Thank you for choosing to stay at The Palms Hotel & Spa on your recent business trip. We very much appreciated reading through the hotel facilities and offerings you enjoyed duration your visit. We are very happy to read that our staff was helpful and accommodating. It is nice to know that the room was a nice size... More 

Rockwall, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I went here for the weekend and enjoyed it very much. Our room faced the pool and beach. It was quiet and peaceful. The pool was heated which was very relaxing early in the morning before a lot of people were there. The beach was just a few minutes from the room to the sand. The stess-fix... More 

Was this review helpful? Yes
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Susan P, Thank you so much for taking the time to share your thoughts on TripAdvisor following your stay with us at The Palms Hotel & Spa. We are pleased to read that you had an enjoyable weekend stay and felt that our team members were very friendly and accommodating. Thank you for visiting our AVEDA Spa. It is... More 

ST Paul, MN
Contributor
20 reviews 20 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is now our third time at The Palms and every bit as good as the first two. It is a great location, close to the main south beach area. Cabs are easy to get and cheap (from $5-$8 each way for four of us) We appreciate that it is not a large hotel it has more of a boutique... More 

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Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Aquavitgal, Thank you so much for being our repeat Palms guests and for taking the time out of your day to inform us of your recent experience. We are thrilled to read of how great your stay was once again. We very much enjoyed reading through your summing up of all the hotel features, which made your stay relaxing... More 

Miami, Florida
1 review
2 of 5 stars Reviewed 5 days ago NEW

I attended an outdoor wedding here last week and found that the hotel is in the direct flight path of Miami International Airport. Every 3 or 4 minutes a plane goes by drowning out the service and vows exchanged by the bride and groom. After a night of celebration we gave our valet ticket to the valet at the hotel,... More 

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Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear s d, Thank you for letting us know about your recent experience onsite. We find it extremely distressing to read your review. We can assure you that your experience is not the status quo at our property and that it is definitely not reflective of the high standards we usually pride ourselves with. We find the service attitude you... More 

Giessen, Germany
Top Contributor
73 reviews 73 reviews
46 hotel reviews
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed for two nights, for business, in January 2015. I have now stayed at The Palms Hotel & Spa twice, both times for business. The grounds are very pretty, and the beach area and pool area are wonderful. The breakfast buffet is excellent, and the staff manning breakfast are also very kind and very professional. And, you can breakfast... More 

Was this review helpful? Yes 1
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear RoryMorty, Thank you for being our repeat Palms guest and for providing us and the TripAdvisor community with your honest feedback of both your good and not so good impressions of our property following your recent visit. While we are glad to read you enjoyed the hotel grounds, excellent breakfast at Essensia, our conference venues, and foremost our polite,... More 

Englewood cliffs nj
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I'm so glad most people have good experiences at this hotel but being a hotel "clean freak" myself I wasn't impressed. I feel the rooms and hallways were probably beautiful when first built but need some serious renovating to feel newer. The first room we were given had such a bad odor we immediately asked for a different room which... More 

Was this review helpful? Yes 1
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear 2MoonGoddess, I regret to hear that you did not find value to your stay with us. All of our guestrooms and public areas are continually renovated and upgraded so that we can provide our guests with the very best in luxury amenities and comfort. We would like to assure you that at the hotel, guestroom functionality and cleanliness are... More 

Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I love the plams!! I had been the spa several times and walked around the hotels grounds before and knew that the hotel was awesome. When you arrive the valets will take your car and offer you fresh cucumber water ... Loved it. The rooms are well appointed neat and clean. The pool is amazing as you feel like you... More 

Was this review helpful? Yes 1
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Nicole C Thank you for your lovely review of The Palms Hotel & Spa. We could not be happier to know that after visiting our hotel several times, you stayed as our guest and fell in love with our property! It is nice to know that you felt as if you were in a “tropical oasis” when enjoying our... More 

Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hotel was as advertised. Very beautiful property. Our room was on the 8th floor, as we requested something above the 5th floor as per prior reviews. If not, you will only see palm trees from the ocean front room. The rooms were well appointed. Beds were yummy. Best sleep I have had in years. The room amenities were very... More 

Was this review helpful? Yes 2
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Joe L, Thank you for your lovely detailed and very thorough review of your recent stay with us at The Palms Hotel & Spa. It means so much to us that you enjoyed your stay and that you found the grounds spectacular, rooms well appointed and beds very YUMMY. We very much appreciate the time you have taken to... More 

New City, NY
Top Contributor
86 reviews 86 reviews
19 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at The Palms two weeks ago for a family wedding in SoBe. Our room, a premium with two beds, was attractive and modern, but not well thought out. There is a split bathroom, which is helpful when two people are trying to get ready to go out; however, there is nowhere other than the sink-and-shower part of the... More 

Was this review helpful? Yes 3
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear nancycraigmo5, Thank you for taking the time out of your day to inform us of your recent experience at The Palms Hotel & Spa. We appreciate your comments regarding our friendly and helpful staff. While we are pleased to read that you felt our beds, linen and pillows were heavenly and the pool area was lovely and well maintained,... More 

Tampa, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I paid for an ocean front room but when I got to the room I can't see the ocean at all just trees. Now front desk says hotel is booked but they will give me a $50.00 credit. For a room I'm paying $500.00 a night for that is terrible customer service. I will never stay here or recommend it... More 

Was this review helpful? Yes 2
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Floridaresident1 Thank you for letting us know about your experience. We are deeply sorry and find it distressing to hear of your dissatisfaction with our customer service. At the hotel, it is our priority to deliver the highest quality amenities and service to all our guests and we are truly sorry that in your case this did not happen.... More 

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Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami
Hotel Style:
#25 Romantic Hotel in Miami Beach
#26 Spa Hotel in Miami Beach
#27 Family Hotel in Miami Beach
#34 Luxury Hotel in Miami Beach
#40 On the Beach Hotel in Miami Beach
#44 Business Hotel in Miami Beach

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