Our trip was amazing. Service was right on top of things. The rooms were clean and everything was in order. There were plenty of activities to keep the whole family entertained. Great location. more

I cannot believe that I have had only a few hours sleep in my almost 3 days here. The doors automatically slam and the maids slam them constantly. I have asked the manager, the maids supervisor and the maids themselves to please stop letting the doors slam. They say "ok" and continue to slam the doors. The towel closet is... more

This was the best hotel and spa ! The staff was amazing and very helpful. Service was above and beyond. The rooms were gorgous. We loved the colors and style. The spa was awesome treat for all of us. We all got gift certiicate to use. The spa had specials as well. It is a great hotel for families with... more

My husband and I stayed at the Palms for two days for a business meeting. There was major renovations going on and we were not told when we booked our reservations. We were woken each morning to the sounds of jack hammers. The hallway and lobby where stifling because they weren't airconditioned. The staff was not knowledgable, and because of... more

The Palms is a beautiful, tropical property located on a nice quiet part of Miami Beach. It is not in the heart of Miami's South Beach, but it is a 5 minute cab ride away from it. The hotel has a very "Hemingway" feel about it, although I found it to be in need of a bit of TLC. The... more

Frame of reference: - have stayed on SoBe extensively over the years in hotels and condos - travel frequently globally Summary: - Palms is a very nice alternative to the larger mega (louder) hotels on SoBe - Being on the 30's block of Collins makes for a bit more peaceful solution - "Hotel renovations happen" and customers need to deal... more

Stayed for three nights with friends to celebrate a 40th birthday. The pool and beach areas were very nice and the staff both inside and out were friendly, courteous and helpful. The food was also very good poolside and in the restaurant. We had spa services which were surprisingly reasonably priced for a resort. The renovations were apparent as soon... more

lovely place.. didn't like the choice of towels in the bathroom a bit pricey for the parking! more

My boyfriend and I visted the Palms for 2 nights this month. They are under renovation, so only part of the hotel was available. We heard banging and drilling the entire time. The rooms are small, the bathrooms are TINY with dirty tubs and very warm and smelly hallways. We experienced saw dust in our faces when stepping off the... more