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The Palms Hotel & Spa

Certificate of Excellence
GreenLeadersSilver level
Hotel website
3025 Collins Avenue, Miami Beach, FL 33140
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The Palms Hotel & Spa
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1,426 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed yesterday NEW

It exceeded my expectation. Much better than the hotel I stayed at in South Beach. Amazing heating pool.Gotta try the chicken wings! Beautiful design outsider, perfect service as you would expect it. Location is good although not in the heart of South Beach

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London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed yesterday NEW

Our wedding was horrifically sabotaged by Marlem Pujol and Nestor Marchand the hospitality team. I will list the issues: 1) Umbrellas not provided during a rainy ceremony (they normally provide umbrellas) 2) Drilling on the hotel property not stopped during our wedding ceremony - religious ceremony and so this practically ruined our wedding 3) Family locked out of rooms as... More 

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Norfolk, VA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Lovely little spa hotel well north of South Beach. Nice altho small rooms, beautiful spas and pool area, immaculate beachfront and very helpful staff. Of special note was Auebril, who helped change our "city view" room to on which didn't overlook dumpsters and low roofline. Unfortunately we were less than pleased with denial of request, after a five-night stay, of... More 

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1 review
2 of 5 stars Reviewed 4 days ago NEW

After checking at the reception desk, we were placed on the 4th floor. I believe customers who have paid more to get oceanfront room would expect ocean to be seen. But on 4th floor, you cannot see ocean, just trees. Room was clean, amenities were good, however there was no toothpaste included. On our check out day, we have found... More 

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Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Oggi O Thank you for taking time out of your day to give us your opinion on your most recent stay with us. We are sorry that your experience was not as positive as we would have liked it to be. Thank you for your feedback which we have already addressed with the pertinent department heads. While we’re glad... More 

Costa Mesa, California
5 of 5 stars Reviewed 6 days ago NEW

The hotel is beautiful. The rooms are quite which is not like other hotels in South Beach. I've stayed at the Palms for the last 5 years and they do not disappoint. The concierge at the hotel was great. I had a problem with dinner reservations and Karina Jureko was extremely helpful. I would definitely recommend The Palms for vacation... More 

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 6 days ago NEW

My boyfriend and I took a vacation to Miami Beach last week and spent 3 nights at the Palms and absolutely loved every minute of it. The room was spacious with a great bed and shower. The pool area looked like a resort with lots of palm trees and tiki huts for tables and bar. Walk through the pool area... More 

Was this review helpful? Yes 1
Fort Lee, New Jersey
Level Contributor
261 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
5 of 5 stars Reviewed 1 week ago

I visited The Palms last year while searching for our wedding venue. I was thoroughly impressed then and we decided to book our venue for May of 2016. My fiancé had not had the chance to visit so our stay this year was his first time visiting. The very things that impressed me the first time, made an even more... More 

Was this review helpful? Yes 4
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second stop on honeymoon. We were originally booked in to their sister hotel circa 39. On arrival here we were told they were over booked so we had been upgraded to The Palms. As we weren't too bothered where we stayed as we were only in Miami for 2 days, we took the stroll down the boardwalk... More 

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Fort Lauderdale, Florida
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I booked a three night stay at The Palms while he attended a conference in Miami. We live in South Florida, so this was supposed to be a nice "staycation" for us. We started out well with an early check in. The front desk neglected to mention that they would charge us over 100$ extra just for... More 

Was this review helpful? Yes 4
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Jamey O, Thank you for taking the time to write a review of your stay. We are deeply sorry to read that your stay did not go as expected and your experience was not as positive as we would have liked it to be. Our team strives to provide consistent customer service, and to ensure that we are not... More 

Pompano Beach, Florida
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose the Palms for our “stay-cation” this summer. Other resorts in the area were undergoing various renovations so our choices were limited. We were happy to get a King Oceanfront room for three nights. Our room was on the 9th floor of the hotel. Our room offered a great view of the beach and pool. The room was well-furnished... More 

Was this review helpful? Yes 1
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