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All 200 Miami Beach hotels

The Palms Hotel & Spa

4.0 of 5 Hotel   |   3025 Collins Avenue, Miami Beach, FL 33140
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Ranked #54 of 200 hotels in Miami Beach
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 2 days ago
JoycePSU Houston, Texas
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1,076 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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English first
Houston, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

As a 40 something (I say that to put my comments the proper perspective). I typically stay at enormous all inclusive resorts with everything from nightclubs, on site boutiques, fitness classes to lots of spring break style planned poolside events. I started to feel like I was forcing myself to experience all of the above as opposed to simply enjoying... More

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South Florida
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our second stay at The Palms. We were greeted at the door with our room key and the staff acknowledged that we were returning guests. It was quite a special touch! We stayed in a balcony room on the top floor. The room was impeccably clean and neat. The view is spectacular. The location is an easy walk... More

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Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 3 days ago NEW

Everything was very nice. The rooms are clean and big enough. The breakfast-buffet was very good, you can found everything you need, even a cook, where you could order fresh waffels and omlets. Service was nice aswell. The Pool area is a bit small but ok. There are no balconies so it is difficult to dry the bathing suits, but... More

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Houston, Texas
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed five nights at this hotel in Miami Beach. I had an ocean view room which was adequately sized and nicely appointed. Comfy beds, nice linens and very nice service. The beach in this area is very nice- not nearly as crazy as South Beach. Service overall was quite good, though in my opinion the restaurant is overrated. I found... More

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1 review
3 of 5 stars Reviewed 5 days ago NEW via mobile

My husband & I had the ocean front king room. The view was amazing. But everything in our room was lopsided from the lamps to the theramstat. We fixed the theramstat but the lamp was broke. After the house keepers cleaned your room you would see they didn't vacuum nor did they sweep the restroom floors. The food was overpriced... More

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Alma C, Manager at The Palms Hotel & Spa, responded to this review

Thank you for your feedback. I am happy to read that the view from your room was amazing but regret to hear of the inconvenience you experienced. Guestroom functionality and cleanliness are top priority along with addressing our guests concerns and continuing to listen to our guests’ feedback as a means to continually improve. I would love to speak with... More

London, United Kingdom
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I was only in Miami for one night, on a stop over from the UK to Belize. I needed somewhere that gave me instant access to the beach & relatively relaxing. The rooms in this hotel are lovely - a little dark if you're staying in a "City View" room. I enquired at reception if the hotel was full that... More

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Alma C, Manager at The Palms Hotel & Spa, responded to this review

Thank you for being our recent guest and for taking the time to review your stay. It is unfortunate that there was a major lightning storm which caused all of our lifts to stop working the night of your stay. Our engineering team was diligently working on the issue and I assure you that our staff was genuinely concerned about... More

Jupiter, Florida
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Very nice eco-friendly boutique hotel with great service and hospitality, but keep make sure you do the math. The bill had a lot of errors, and if you book under a special promotion, you NEED to make sure everything is being honored. They did make the corrections but made no "amends".

Was this review helpful? Yes 1
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Dori H, It was a pleasure to have you and your family as our recent guests at The Palms Hotel & Spa. We appreciate your positive comments regarding the great service and hospitality but apologize for the inconvenience that you may have experienced with your bill. I do hope when your travels bring you back to Miami Beach that... More

Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My friends and I stayed at the Palms for over a week as a part of wedding group. The front desk clerk at check greeted us with a smile, he was helpful and polite, gave us dining tips and even upgraded to a bigger room. The entire hotel staff, from housekeepers to breakfast hostesses was just as hospitable during our... More

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Absolutely awful experience!!! Had stayed at mandarin oriental on prior trip and am heading back!!! This establishment lacks even the smallest resemblance to a high end resort! Customer service gets two thumbs down! Hidden fees everywhere and a crappy, loud location!:/// Please spare yourself the trouble of and find someplace where you can be welcomed with a smile and feel... More

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Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Elderby8, I regret to hear that this was your experience and I would love the opportunity to discuss with you further the details of your stay. We feel every guest should depart the Palms with an overall sense of satisfaction, enjoyment and general feeling that their stay and expectations were exceeded in every way possible and that the value... More

Stockholm, Sweden
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Me and my wife absolutely loved this hotel! Spent one day upon arrival to Miami and then two days finishing off our holiday in Miami. Rooms are very spacious and beds extremely comfortable. The lush garden with the small bar and 24/7 open pool was really nice, and the direct beach access makes this hotel good for both being a... More

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Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Palms Hotel & Spa 4*
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami

903 photos of this hotel

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Hotel & grounds (137)
Room/suite (65)
View from room (26)
Dining (24)
Pool/beach area (89)
Family/play areas (5)
Bathroom (17)
Videos (1)
Other (109)

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Amenities (31)
Beach (40)
Junior Suite (13)
Main Pool (33)
Ocean Front Room (56)
Restaurants and Bars (53)
The Hotel (111)

Management photos: Courtesy of the property manager

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Pool/beach area (8)
Hotel & grounds (18)
Dining (5)
Room/suite (12)
View from room (7)
Bathroom (2)
Business center/function rooms (5)
Other (37)
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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#28 Spa Hotel in Miami Beach #32 Romantic Hotel in Miami Beach #36 Luxury Hotel in Miami Beach #36 Family Hotel in Miami Beach #41 On the Beach Hotel in Miami Beach #46 Business Hotel in Miami Beach
Hotel Class
Official Description (provided by the hotel)
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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