The first thing to understand about the Whitelaw is: this is a YOUNG person's hotel, oriented towards SoBe partygoers. Its website makes this fairly clear, but it's worth restating. I would NOT recommend this place for older travellers or those with young children.
The location is unbeatable - 1min walk from beach & Ocean Drive, Collins St shopping on the...
More
There is NO HOT water in our room and they cant to anything.
The matrassse is too short for my 180 cm husband.
The most noisy hotel i ever saw,i can hear everything.the staff is shouting next to my door. The elevator is terribly slow and noisy. We had to chamge our room because they put us next to that...
More
Dear Guest,
On behalf of the Whitelaw I would like to apologize for any inconvience your encountered during your stay. Our policy is to satisfy our guest needs, however some situations are unique. I am glad you were moved to different room after your complaint. However, we wish you would have had great experience once this issue was resolved. Please...
More
I stayed at the Whitelaw, or as we called it, Club Dub (W), with a few girlfriends over MLK weekend. We had a wonderful experience. The staff was very attentive to our needs. At check-in, we experienced a minor set-back as maintanace on the lighting fixture in the bathroom had not been completed when we arrived in the room. It...
More
Lauren,
We are so happy to hear you and your girlfriends had a great time during Martin Luther King weekend. Our goals is to provide you with an exceptional stay in South Beach. We hope to see you again soon. Thank you for the review.
Thank you,
Steven Morales
Vibe Manager
More
Today is Monday January 16, 2012. It is 2:09pm in Florida. I have been on hold for more than 15 minutes trying to talk to the hotel operator. In desperation I tried every other extension available and NO ONE answers, not even reservations and there is no possibility to leave a message. I have now been on hold at the...
More
Anne,
Thank your for posting a review. In addition to our reservation desk, our front desk staff is available over the phone to answer any questions you may have. We are also available through email. We hope that you will reconsider and stay with us in the future.
Thank you,
Steven Morales
Vibe Manager
More
I stayed 4 night in whitelaw hotel in agoust 2011. After 15 days of car drive throw Florida (3.000 km) Ibooked with booking with a Good price, so my judge is good. Because the location is perfect to enjoy Miami without rush and rumors that you have in Ocean Drive. Rooms are not so big but nice, new and confortable....
More
We understand how important it is to have a good hotel stay after a long drive. We are pleased that you enjoyed your stay with us and hope to see you in the future.
Thank you,
Steven Morales
Vibe Manager
More
I honestly have nothing negative to say about this hotel it was clean had open bar provided free shuttle what more can you ask for the music plays a little too late but thats about it i had a great experience its not really for families its more for college students its a party hotel but like i said nothing...
More
Desirae A.,
On behalf of all the staff at the Whitelaw we would like to thank you for taking the time to provide TripAdvisor with a positive review. We are constantly looking for ways to improve our client's stay at our hotel. We hope that you will stay with us again in the future.
Thank you
Steven Morales
Vibe Manager...
More
Do not stay at this hotel they lie about prices, contain hidden fees and try to take you for
everything they can from you and this is before you even get into your room. They take your money and perform the worst customer service practices I have ever seen. They leave it up to you as the customer to go...
More
Dear Ilovetotravel08,
It has never, and would never be our intention to purposefully deceive you. We strive to cultivate our relationship with our guests to the point where most of our gusts make the Whitelaw Hotel their south beach destination year after year Unfortunately in the process of planning a vacation details such as fine print are overlooked r certain...
More
After waiting an hour and a half for the free shuttle, we arrived at the whitelaw hotel to wait in a line out the door, to check in and prepay. The man checking us in treated my sister, friend and I in the rudest manner I had ever experienced in a place of business. I would stay in a different...
More
Dear Amg0884,
Thank you for taking the time to review review your stay with us. We appreciate all reviews, especially the ones with constructive criticism, as we learn how to better serve you, our guest. We are sorry that your experience with us was not what it should have been. Addressing the issue with the shuttle, our complimentary shuttle services...
More
For what I paid, it is a pretty fabulous deal. We had the room on the first floor. The room was big and clean. The bathroom was clean as well. There is a big storage where you can store all your suitcases. The location is very central, only one block away from ocean drive where all the restaurants are and...
More
My wife and I booked this hotel online without checking what other people are saying about their experience with this hotel, well, big mistake!! One thing I can say is that all the bad reviews are real and the good ones are either written by the hotel management or by paid actors. The elevator smells like a waching machine and...
More
616 Reviews
1,385 Reviews
354 Reviews
