We stayed here the night of Saturday, May 18, 2013, as the last leg of our honeymoon. This place is a mix of really good and needs some work. The good: 1) The staff. Everyone we dealt with was courteous and professional, and seemed to be empowered to do whatever necessary to make the customer happy. For example, we were... More

I read the reviews after booking this hotel and wanted to cancel. It was close to my departure and I didn't have many choices so I reluctantly kept it. The location of the hotel was great-right next door to the Fontainebleau and Eden Roc. The pool leads onto the beach and was delightful. Twice a day, they handed out cool... More

At first i was skeptical about this place bc of some reviews i've read. So, i didnt have high expectations at all. What a mistake !!!!! I really dont understant why all the complaints from others. The moment I.step in the hotel,to the moment i left, all i can.remember is excelent quality and service !!!! We did a very late... More

If you book your trip in plenty of time, you can avoid an unnecessarily overpriced hotel (ESP peak season) that has rooms that need to be updated and an aggressive management staff that has only its hotel and reputation in mind, not on honest follow through for customer care. The hotel lobby is beautiful but be wary, it belies rooms... More

We arrived and checked in this past Sunday and stayed for three nights in a Junior Suite we had reserved. We had a minor issue getting the staff to bring a refrigerator to our room but the management made it right the next day. Being it was my girlfriend's birthday, the manager on duty gave us a bottle of wine... More

My overall impression of the Miami Beach Hotel is good, although there were some things that could have been a little better. The hotel is tucked in between other upscale hotels and across the street from an inlet with a view of million dollar homes. The rooms were very clean and the lobby is beautiful. Huge chandeliers and marble stairs.... More

When walking up into the lobby its ooh and ah however rooms are higly out dated . Booked a standard room view is nice . When on the higher floors. Rooms are spacious but need face lift. To this century

Let me start by saying they charge $28 per day parking fee. Then you get into the lobby and was very elegant but when you talk to the front desk they were not very welcoming. Then they said there was a refundable fee of $50 per day fee upon checking in. We got to the room which was very poorly... More

We stayed here for the first 3 nights of our honeymoon, booked through virgin holidays. When we first arrived we were informed there were no 'king' rooms available and it would be a twin room, but when i pointed out we did not want a twin on our honeymoon they quickly sorted it for us. We were very grateful. As... More