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Deauville Beach Resort

3.5 of 5
6701 Collins Avenue, Miami Beach, FL 33141
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Deauville Beach Resort
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Deauville Beach Resort
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2,441 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

My opinion of this hotel is 50/50. The view was great, room was really nice for what we paid and there was "few" friendly employees there. Now, the BAD thing was I mistakenly left my expensive Chi flat iron, called to see if house keeping turned it in and they took me around the world!!! So annoying. They claim to... More 

Was this review helpful? Yes 2
Noreen B, Guest Relations Manager at Deauville Beach Resort, responded to this review

Dear Guest, We are sorry you had not satisfying experience with us. This is not the level we expect to give to our guest at all. We appreciate your comments as it helps us to see where we need to improve. If you had any special or detail comment you want to make you can write to us at customerservice@deauvillebeachresort.com... More 

Ottawa, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed one night; took suggested upgrade to the oceanview room and did not regret it. The only things we cared for were beach and pool. Did not have a chance to use parking, gym, hotel food and service and whatever else they might have had Pros: spectacular view of a sunrise from the ocean clean room safe, fridge, walk-in... More 

Was this review helpful? Yes 1
Noreen B, Guest Relations Manager at Deauville Beach Resort, responded to this review

Dear Guest, We are very happy you enjoyed your stay with us. We are taking note of the points you consider we did not satisfied you. We hope to see you very soon. Your comments are really appreciated and they are being sent to our hotel management. Sincerely, Noreen Barros Customer Service More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

First, the positives: nice location, especially if you don't want to be super close to South Beach. If you get a renovated room, it was really nice, great view! The beds were comfy but small, and we had blankets, not sure why everyone is saying there are only sheets? Maid service was very good. Beach chairs were nice. Cons: My... More 

Was this review helpful? Yes 1
Noreen B, Guest Relations Manager at Deauville Beach Resort, responded to this review

Dear Guest, Thank you for your review. We are taking in consideration all your comments as it helps us to improve our quality of service. Your feedback is being sent to our hotel supervisors. Thank you. Noreen B. Customer Service. More 

NYC
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Thanks Katrina, Rolando and Jonathon for the great front desk help. I have to laugh at people who expect 5 star treatment in a hotel that cost a quarter of what it cost to stay at the Fontainebleau or the Delano, yet they complain because they want to bring in a cooler. Every room has a frigd real class!! !... More 

Was this review helpful? Yes 1
Noreen B, Guest Relations Manager at Deauville Beach Resort, responded to this review

Dear Guest, We really appreciate your nice comments to our hotel. We hope to see you and your family soon. Cordially, Noreen Barros - Customer Service More 

Florida
2 reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I think that some of the negative reviews of this hotel are a little unfair, especially when you consider the hotel's location and how inexpensive the rooms are compared to all of the other nearby hotels. I personally think that The Deauville is one of the better values in Miami Beach; guests get ALL of the amenities of a 5... More 

Was this review helpful? Yes
Singapore
Contributor
16 reviews 16 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We had a decent room here, however upon returning to our home country, we had multiple cases of credit card fraud. I am absolutely sure it was due to this particular staff at front desk. Simply because the same credit card was otherwise never used at all during our stay in Miami, and it was with us throughout. I tried... More 

Was this review helpful? Yes 1
Noreen B, Guest Relations Manager at Deauville Beach Resort, responded to this review

Dear Guest, Thank you for you comment. If you had any issue of fraud with your credit card you can send us an email to customerservice@deauvillebeachresort.com with details of your visit and we will try to help you. We appreciate your feedback so we can improve in our services. Cordially, Noreen B - Customer Service More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

It's unfortunate that I must say this but I agree with the other guests who found this resort, well, undesirable. We encountered a relentless parade of mediocrity from our initial drive onto the property until our final exit 3 days later. We did get some good laughs though. My son and I especially enjoyed watching the poolside bartenders pick fries... More 

Was this review helpful? Yes 1
Noreen B, Guest Relations Manager at Deauville Beach Resort, responded to this review

Dear Guest, Thank you for your feedback. We are very sorry to know you did not enjoy our rooms. This is not the standard we want to offer to our guests at all. The Deauville is going thru some changes and your feedback will be sent to the areas involved for their review. Noreen Barros - Customer Service More 

Newfoundland and Labrador, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The reason I took this vacation was for sun, sand, and relaxation! This hotel provided the perfect spot for that! I am a well-travelled young professional who have stayed in many hotels throughout Canada and the United States. So, after reading the reviews on Trip Advisor about this hotel, I was a little nervous about staying here. Despite my initial... More 

Was this review helpful? Yes 1
Copenhagen
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We arrived at the Deauville beach resort to spend the final three days of our Florida family trip. The reception is huge and quite spectacular, however when you dig deeper you will realize that this hotel is in an absolute horrible condition and at some points you wonder it the building is going to collapse on you. Luckily we had... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I mean, you get what you pay for, right? So although my expectation was not high, I was still slightly disappointed. The rooms are old. The lobby sets an expectation that I think does not translate into the rooms. The staff not impressive. You just don't feel that warm feeling from them or like they understand that you could have... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Valet parking(7)
  • Very nice(6)
  • Pool area(5)
  • Worst hotel(4)
  • CUSTOMER SERVICE(4)
  • Front desk staff(4)
  • DO NOT STAY(3)
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