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Deauville Beach Resort

6701 Collins Avenue, Miami Beach, FL 33141
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Best prices for: 1 room 1 guest
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Deauville Beach Resort
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Deauville Beach Resort
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2,401 reviews from our community

Traveler rating
    356
    522
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    376
    662
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692
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

First of all the customer service does not exist in this hotel. They allow all cars to park in the entrance so the taxi has to leave you in the street. Then the see you going up the little hill and everybody is looking at me but no one helps me, even when going up around 15 flight of steps.... More 

Was this review helpful? Yes 2
Lawrence, Kansas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

My family and I stayed there on February 22-24th and upon checking in we were treated very rudely by the desk person. I assured my husband we were just tired and had no tolerance, but everyone else in the hotel proved me wrong! The door in the room wouldn't close, and the maintainance guy was aggravated we had called. The... More 

Was this review helpful? Yes 1
Noreen B, Guest Relations Manager at Deauville Beach Resort, responded to this review

Dear Mrs. Santiago, We are very sorry to know about your experience with us not very satisfaying. We address all the issues you comment to our head areas in order to improve our services. We really appreciate your comments. Thank you Noreen Barros customer service More 

Iowa City, Iowa
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

A group of us friends were road tripping through Florida and had one day to spend in Miami. We wanted a hotel with easy access to a beach and something on Collins Avenue. We ended up choosing Deauville and paid around $200 a room for the night. We thought it would be worth at least the beach front and the... More 

Was this review helpful? Yes 3
1 review
4 of 5 stars Reviewed 6 days ago NEW

I've been staying at the Deauville for three years now, always on the month of August for the Manzanilleros event but even though we are months away i felt like writing a review once I hanged up the phone with Alicia. She is the sweetest and most professional when it comes to reservation. She informed me of all the charges... More 

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Senior Contributor
39 reviews 39 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I have to say the history of this place is what drew us to staying here. The beach is very nice. That being said my experience wasn't very good. Check in takes a really long time. Parking is crazy. Parking garage is a ways away and is very moldy smelling. When we got to our room after putting down a... More 

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

Staff at the Deauville lack customer service skills. There was a lot of miscommunication between staff. False advertisement online for early check in which led to me and three of my guests waiting 6 hours to check in. We were then promised the opportunity of late check out that was not documented in their system. On our last day we... More 

Was this review helpful? Yes 3
Millington, New Jersey, United States
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We were pleasantly surprised since the reviews weren't all that good. Our room was renovated so it was beautiful and new. Our friend's room was not and it was smelly, dirty and old, and we paid the same amount. Housekeeping service is hit or miss. Missing towels, didn't clean up the coffee pot, did not wash down the shower. Rest... More 

Was this review helpful? Yes 1
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

This hotel is nothing what it appears from the online pictures. Please please do not be conned into dishing out a ton of money for this hotel. First of all, they do not tell you about the hidden fees until you check in. $40/day parking that isn't even close to the hotel. $20/day "resort" fee. $15/day towel rental for the... More 

Was this review helpful? Yes 5
1 review
4 of 5 stars Reviewed 1 week ago via mobile

I called the deauville on march 18th looking to book an oceanfront for April 16th through the 21st. It seemed that there were no oceanfront rooms available on the 18th. Alicia, the sweetest front desk rep, said she was going to try her best to accommodate me. She told me she would speak to her supervisor and see what could... More 

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Boston, Massachusetts
Contributor
13 reviews 13 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

First off, awful awful check in. I was part of a larger group checking in around the same time, they should have staffed up for this, no such luck. Took forever to get checked in. Other than that the lobby was cool and chic with a retro feel. This ancient resort has seen it's best days, but for the price... More 

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Hotel Review Summarization

What travelers say

  • Valet parking(8)
  • Pool area(7)
  • Very nice(6)
  • DO NOT STAY(4)
  • Worst hotel(4)
  • Front desk staff(4)
  • CUSTOMER SERVICE(4)
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The Hotel (17)

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