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San Juan Hotel

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1680 Collins Avenue, Miami Beach, FL 33139
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1 room 1 adult
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San Juan Hotel
San Juan Hotel
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83 Reviews from our TripAdvisor Community

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Brooklyn, New York
Level Contributor
157 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel lobby is very nice! The bar and restaurant is not open yet. The rooms are on the smaller side but clean and renovated. The beds were comfortable and the bathrooms very small. There is a $18 a day resort fee which I don't agree with since the bar and restaurant is not open, pool is not heated, and... More 

Helpful?
Thank Jill4115
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My girls and I booked the San Juan a couple of weeks ago and it was perfect! So nice to check into a beautifully designed hotel, centrally located to all the hot spots and close to the beach! We enjoyed the complementary wine on our way out to dinner. My room had the nicest view of the pool! Staff was... More 

Helpful?
2 Thank Nancy V
SanJuanHotel, General Manager at San Juan Hotel, responded to this review

We are really happy to hear you enjoyed your experience at the SJH South Beach! Thank you for sharing your kind words on this forum and as usual, we look forward to hosting you again on your next visit to Miami! More 

Buenos Aires, Argentina
Level Contributor
80 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Check-in was less than friendly with the evening front desk lady; our room did not match our reservation (for 3) and she would refuse to call the Manager or help us otherwise; and I had to ask her to call the bellboy to help us with our luggage (he was great, though). The next morning, Andres, the Front Desk Manager... More 

Helpful?
Thank Javier_mail2003
SanJuanHotel, General Manager at San Juan Hotel, responded to this review

Thank you for sharing your experiences. We are glad to hear that your trip turned around and was pleasant after a shaky start. I spoke with the rep you checked in with and she was very receptive to the constructive feedback. I am especially happy to hear that Andres was able to make things right the following morning. We look... More 

Toronto, Canada
Level Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Our main issue was check in and valet parking. I was left sitting outside the hotel with my four ways on for at least 20 minutes since the lot was full while me wife was going through the check in. There was already two cars parked there, no one did an effort to move them. After a while someone came... More 

Helpful?
Thank MisterRoadTrip
SanJuanHotel, General Manager at San Juan Hotel, responded to this review

Thank you for taking the time to share your experiences on this forum. I am really sorry to hear about the issues you faced. Unfortunately, the valet company that we work with has been having some trouble keeping up during times of high traffic. We have addressed this with them in the past but it may be time for us... More 

Baltimore, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I absolutely loved this hotel! The staff were awesome and gave my boyfriend a bottle of wine and chocolates for his birthday! The location is within walking distance of the main strip and the beach! I really enjoyed my stay and this will be my go to hotel whenever I'm in Miami!

Helpful?
1 Thank Nzinga77
SanJuanHotel, General Manager at San Juan Hotel, responded to this review

We're so glad to hear you will be an SJH South Beach Lifer! You won't regret it! More importantly, we won't forget it!! Thank you for taking the time to share your kind words about our hotel on this forum. We look forward to hosting you again on your next visit to Miami! Don't forget to email us before that... More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago via mobile

Perfect from start to finish...... beautiful bathroom, room, the window sill was to die for....... a block over from oceans drive.... nice pool. Great assistance from front desk... they let us check in early since our flight came in early ☝👍

Helpful?
3 Thank A TripAdvisor Member
SanJuanHotel, General Manager at San Juan Hotel, responded to this review

Thank you for taking the time to share your awesome experience on this forum. We are really glad to hear you enjoyed your stay and look forward to hosting you again on your next visit to South Beach! Remember to send us an email before your next trip down so we can make sure you get the loyalty discount! Thanks... More 

miami
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I rented and stayed at San Juan Hotel for my anniversary weekend and I must say that we had an amazing time. From the moment we arrived to check in to check out. The staff was overall great. I am very picky when it comes to room cleanliness and I was extremely happy the room was very clean. My overall... More 

Helpful?
2 Thank jenny g
SanJuanHotel, General Manager at San Juan Hotel, responded to this review

Thank you so much for sharing your kind words with everyone on this forum. We look forward to hosting you on your next trip to South Beach as well as many more anniversaries! Send us an email (reservations@sjhsouthbeach.com) before your next visit so that we can make sure you are booking at the lowest available rate. Thanks again for sharing... More 

London, United Kingdom
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for 5 nights and I have to say it was a fantastic price. Great location and nice rooms. Even at the front it wasn't too loud. There was a problem with the hot water which was a bit annoying and our bathroom seemed to smell a bit of urine for the first few days which wasn't great.... More 

Helpful?
Thank chloelewis1983
SanJuanHotel, General Manager at San Juan Hotel, responded to this review

Thanks for taking the time to share your feedback on this forum. We have taken measures to enhance future visits based on your feedback. In our weekly staff meetings we talked about the importance of knocking before entering rooms as well as a few other, smaller issues to enhance the guest experience. We have also just received a brand new... More 

Adelaide, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 13, 2015 via mobile

Just a block from the beach and amongst all the top end ritzy hotels and resorts. Within walking distance to great restaurants and Art Deco district. Clean and comfortable facilities. Staff were excellent. Would stay here again.

Helpful?
2 Thank Jennifer M
SanJuanHotel, General Manager at San Juan Hotel, responded to this review

Thank you for taking the time to share your feedback on this forum. We look forward to hosting you again on your next visit to South Beach! We offer more than just a stellar location. We pride ourselves on our guest-first service and our attention to details. Please send us an email (reservations@sjhsouthbeach.com) before your next visit so we can... More 

Port Charlotte, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 12, 2015

I am a regular customer of this hotel and have stayed here more than 10 times I think. I am writing this review to thank Andres' about a issue I had where I got a stomach virus and was unable to make my reservation. For my specific situation being a regular customer they believed me that I was actually ill... More 

Helpful?
1 Thank tlartin123
SanJuanHotel, General Manager at San Juan Hotel, responded to this review

Thank you so much for sharing your kind words on this forum. We are honored to have you as a lifetime guest. We look forward to hosting you again (this time with a healthy stomach!!) on your next visit to South Beach!! More 

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