The roof leaked at 2 in the morning. The night auditor's first solution was to give us a bucket to catch the water and towels to soak up the mess on the floor. (Thank goodness the overhead light didn't work because the water came in through it, which could be a fire hazard.) The floor was stained black in places,...
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Hi, we recently had our roof redone. Work was finished two days prior to your arrival. Unfortunately we had to find the hard way in the middle of a storm watch that the job was not done correctly. Company has been contacted and are re doing it. Having said that , please note that the General Manager was contacted right...
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This hotel was actually okay, until the hotel decided to charge my credit card for a non plausible reason two days after I checked out - I also sent several emails directly to the hotel and requested an explanation for the additional charge, however, the hotel has not bothered to respond back and I have had to contact my bank...
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Apologies for any misunderstandings. The only additional charges that you might have had after check out are related to minibar consumption. Sometimes the person that controls the minibars in all our rooms enters the room after you checked out. If nobody else has checked into that room since you left, your credit card on file gets charged for any missing...
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You know, the place really wasn't that bad. The rooms are clean but old, the beds are nothing fancy but they work, and the porch is great for sitting and having drinks after midnight and people watching. The main issue we had was with this one particular front desk person who unfortunately seems to work there every day during the...
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Thanks for your review . We apologize for any inconvenience. We are looking into these matters so that we can improve our services. Lighting in all rooms will be taken care of with a renovation starting this summer. As for our front desk , we are also working on this and hope to make improvements soon. Warm regards.
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I use tripadvisor all the time before I book my hotels and blame myself for not checking this one. I have never left a review myself, but felt that I needed to leave a review for this particular hotel. I would not want anyone else to waste their money at this place. The hotel's website is very misleading. The only...
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Hi, thanks for taking the time to write this and I am very sorry to hear you were so disappointed. Juan Pablo is indeed our General Manager. Please contact Veronica at Sales Department 305-532-0043 at your earliest convenience . We are working on making the Beachcomber hotel a better hotel. There is a renovation starting soon and we def want...
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I stayed here in February during the wine and food festival with several of my other friends. As mentioned in other reviews, this place is over-priced, filthy and the rooms and bathrooms are very small.
Some things to point out: 1) The A/C vents were not cleaned, so we would have dirt all over our bed. 2) The bathroom ceiling...
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Hi, thanks for your comments and review, We appreciate you taking the time to do this. We are taking the necesary steps to correct our services and facilities. The hotle will undergo a renovation this year and we are also working on training our staff to improve service. Thanks again.
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This Hotel has a nice location at the begininng of the west side of the South Beach, Miami on Collins Ave. It is just one block from the Ocean Drive and the Beach. It is 15 min. walk from Nikki Beach and near some great nightclubs. LIV in Fontainblue Hotel is a MUST!! :)
Stuff is friendly, breakfast is modest...
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I made the mistake of booking this hotel and ignoring the bad reviews. Thought that it couldn't be that bad since there have been some good reviews. I had to check out ASAP it was that bad. Had to stay 1 night and don't know how we managed to do it!
The whole hotel including the room smells musty. Also...
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We went to The Beachcomber hotel the day before our cruise. We were quite disappointed seeing how this was South Beach - art deco. section. There were 3 of us and the room was quite small and old w/ little or no furniture. The so called dresser was actually a metal dest w/3 drawers. There was 1 very small lamp...
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We apologize for any inconvenience you might have had during your stay. Housekeeping and Maintenance are being contacted regarding your comments. We sincerely hope you enjoyed your stay in Miami and will do our best to improve our services. Kind regards.
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We did not book ourselves in here, but were bounced over to this hotel when establishment where we had reserved for 4 nights overbooked. It is the filthiest place I have ever been. The rug in the upstairs hall was so dirty and stained it was almost impossible to tell the original color. The bathtub finish was peeling off, the...
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I have to say after reading the reviews I was reluctant on staying here but I'm happy I did! The staff was very friendly and helpful! My room was nice, cozy, and clean. On top of that the location was great! Just mintues away from the strip and beach! The restaraunt at the hotel was excellent. I ate more at...
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