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Four Points by Sheraton Miami Beach

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4343 Collins Avenue, Miami Beach, FL 33140
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1 room 1 guest
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Four Points by Sheraton Miami Beach
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1,329 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We hated this hotel, it's old and in desperate need of a refit with millions required spending on it. The carpets are dirty, the room doors out of the 1970's, the walls scuffed with where people have dragged things along them. The A/C is so noisy it's like sleeping in a factory. All of that said the location South Beach... More 

Was this review helpful? Yes 3
A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW

Great hotel that's right on the beach. Service was great and the complementary fresh coffee is on point. We stayed here for 4 days after our cruise. Convenient location and south beach is minutes away. Would definitely stay here again.

Was this review helpful? Yes
Melbourne, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We just spent 3 nights in this place and had I been able to lose the money I would have moved to another hotel. I can't believe that Sheraton has its name on this place. We got to room 817 and couldn't get the door open unless you thru a shoulder into it. The bathroom shower and floor were both... More 

Was this review helpful? Yes 2
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review

Please accept our apology for what sounds like a terrible experience. We do ask that parents not take children into the pool unless the child is wearing diaper protection. Of course everyone’s child is perfect and would never foul the pool in such a fashion. The pool holds 96,000 gallons and our salt water smart system responds to such “demands”... More 

Travelers are raving about these Miami Beach hotels

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was really impressed with check-in. A very nice welcome package greeted me in the room. Wanted a higher floor, so the following morning asked to change rooms, front desk was not successful so they got the manager, Watson, an awesome helpful guy and he arranged for me a higher floor ocean view suite. The hotel staff is extremely friendly,... More 

Was this review helpful? Yes 1
Orlando, Florida
1 review
5 of 5 stars Reviewed 1 week ago

I was really impressed with check-in. Andrew was kind and upgraded me with an oceanfront room and complimentary drink coupons for my first night. Very pleasant young man. The following morning I attended breakfast buffet and Gracias was so generous and helpful. Thanks for making my stay enjoyable.

Was this review helpful? Yes
Ellenwood, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

There was a small black bug in my room by the bed. Manager-I don't know what kind of bug it is threw it in the trash. He shrugged his shoulders and said, "there really isn't anything I can do for you.

Was this review helpful? Yes 1
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review

Thank you for taking the time to share your experience. While we’re huge fans of brevity we feel it important that when telling a story to include just a few more details in order to make the story worth reading. Let’s start over with an introduction to the story….”It was the rainy season in the tropics and all sorts of... More 

Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great service we were upgraded to a suite. Clean and big rooms Right out of the hotel there is a private beach. We will for sure come again with the kids. The hotel is located in a very good area in Miami beach. The pool is a bit small but we didn't mind went to the beach.

Was this review helpful? Yes 1
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel, staff & facilities themselves were fantastic although the restaurant may want to add some more food options to the menu and the bar should be opened earlier than 5:00 pm everyday. The location is the only downside. It is a $15.00 taxi fare (or a decent walk) to shopping and food options which is a pain when you... More 

Was this review helpful? Yes 3
Beckley, West Virginia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Its currently 7:50pm and my friends and I are still waiting on our room to be ready. Its ridiculous. The check in was at 4pm. Poor management, very disappointed. We even called the hotel around 12 to ask if we could check in early but they said we would only be able to check in at 4. Its almost 8pm... More 

Was this review helpful? Yes 5
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review

You have every reason to be upset. Our hotel was filled to capacity and one of our self-entitled guests decided to keep their room (your room) long past the agreed upon checkout time. Our expressions of the harm being done to an arriving guest were rebuffed in a most disappointing manner. The guest finally departed at 7:37 PM and we... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is competitively priced for a Miami Beach hotel, especially when it comes to its suites. The hotel personnel is good and helpful and beach access is very good. I found the beds to be clean and well made. Here are some areas that require improvement: a) The gym is under-equipped. It has an acceptable selection of aerobic equipment... More 

Was this review helpful? Yes 2
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