Stayed in the 2 bedroom penthouse #1221. Please note that these units aren't "exactly" oceanfront. The building is oceanfront, but since none of the units actually FACE the ocean, only the window in the master suite looks straight out over the ocean. The balcony has only one slider, which was a bit disappointing, but is reflected on the floor plan.... More

I was worried a bit when I read the other bad reviews before my trip. Once I got there, I was surprised how nice this place is. The valet parking staffs were so friendly and helpful. The two bed room apartment we got was so roomy and clean, the kitchen is huge for an apartment, beautiful ocean view from the... More

After booking last year for a wknd my husband and I were skeptical even after reading the reviews. But was totally satisfied when we arrived, loved the fact that the room made us feel we were at home and not just in a hotel room. the layout was perfect. This year we will be back again in Oct and just... More

We had a great time staying at this hotel! You do have to remember it is an apartment building first. The hotel staff does leave at 5:00. But it was nice having a kitchen and washer and dryer. Girls take note, there is no hair dryer provided like most hotels. We did have a little problem checking in. Our room... More

I truly don't understand all the negative reviews. If I am being very critical the only negatives I could share is the reception area is a little strange and there is not everything you might need in the kitchen but the basics are there, these however are minor issues and did not affect our stay. We had a beautiful ocean... More

Terrible would be an understatement.. Valet persons are not at all friendly they were RUDE. This hotel does not have a customer service. When we checked in, we got the keys from valet guy, when we tried the keys to our room, it did not work. When I went and told him that, his first response was I cannot help... More

I recently returned from a 10-day stay at the Crown Churchill Miami with my boyfriend. Here are my thoughts: What worked: The check-in lady and the hotel service man were very friendly and helpful whenever I ran into them. We arrived early for our check-in and they stowed our luggage in the check-in room without issue and tried their best... More

I stayed here in February and from the minute you walk in you realize that its old. the rooms and hallways are worse. OK so the rooms are big and set up as a condo with kitchen etc, but i saw on the website pictures that were not what i got in my room.i checked out the next day (did... More

i never had such an experiece at any hotel ever! customer service is lousy. no one returns phone calls. Six months after my stay i got charged again on my credit card for my stay. i called countless times with no response. i had the most horrible experience in general at this hotel. the rooms were smelly and old. when... More