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W South Beach

5.0 of 5 2201 Collins Avenue, Miami Beach, FL 33139
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W South Beach
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W South Beach
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1,616 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (397)
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There are newer reviews for W South Beach
See the most recent reviews
office
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2012

We have stayed on South Beach every Christmas for the last 10 years and twice before at the W. This hotel keeps getter better and better. Bar none this is the BEST service we have had anywhere in the world. I've read some of the other reviews and honestly, we did not experience anything but superb service. Yes, there were... More

Was this review helpful? Yes
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, Thank you for your continued patronage and support every year! It's great to know that the service gets better and better each time you visit. Thank you for posting such a lovely review, we look forward to welcoming you back later in the year! Best, W SoBe GM More

seattle
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 29, 2012 via mobile

As an SPG gold member and a veteran in the hospitality business, I can assure you that no amount of money or points is worth it at the W South Beach. Not only did our room have a list of issues -- it was obvious that the "supervisor" who was checking our room (while we waited an hour) missed it... More

Was this review helpful? Yes
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, I am sorry to learn that your stay was less than exceptional, and I would like to apologize that your room was in sub par conditions upon arrival. I have shared your review with my housekeeping staff to ensure that the team gets a refresher training on passing rooms ready for guest use. For the folio GM email,... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed December 28, 2012

I'm doing this review based on being a platinum member of SPG for 3 years, this being a SPG Category 7 Hotel and room rates starting around $620 a night. I’m comparing this hotel to other SPG Category 6 hotels. You might like this hotel if you like the W Hollywood. 1st thing, Pool wars.. All the sunbeds that face... More

Was this review helpful? Yes
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor. We appreciate you outlining the details of your trip, both positive and challenging opportunities. I would like to take a moment to apologize for the inconveniences you endured, and with the details you provided I can go back to my team to ensure we work on these opportunities so... More

Houston, Texas
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 27, 2012

We stayed on the condominium side of the W for a little over $1,000.00 per night. Our awful experience started with check in. We waited in line for 30 minutes BEFORE being told there was a completely different area for the condo check in. We go to that desk and wait another 20 minutes for someone to show up. We... More

Was this review helpful? Yes 3
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor. Regretfully the condominiums are not part of the hotel inventory...they are individually owned units, perhaps you rented your unit directly from an owner versus Starwood itself? When a unit is individually owned and rented, the owner is responsible for providing all of the guest amenities including soap, towels, sheets,... More

Senior Contributor
47 reviews 47 reviews
29 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed December 27, 2012

Stay for vacation in this superb Starwood property. It fits perfectly in the W spirit: Whatever, Whenever. Perfectly located on South Beach, the style modern and trendy, wiht the right luxury touch, make this hotel the ideal place to stay in Miami. Excellent concierge service. Just a little problem with room service on the phone, and it was minor. For... More

Was this review helpful? Yes
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, So happy to hear that you had such a superb visit! Thank you for sharing this on Trip Advisor. I am so sorry to hear that you had a minor inconvenience with your phones and room service. I trust that our team quickly rectified the problem. We look forward to welcoming you back in the new year! Best,... More

Sydney, Australia
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed December 19, 2012 via mobile

We walked into this hotel looking for 2 rooms for 6 nights each but we were very hungry and decided to visit The Dutch for breakfast before booking our rooms for after our cruise. Unfortunately, due to a horrible and very dodgy experience in the hotel restaurant, we had to leave and left never wanting to visit a W Hotel... More

Was this review helpful? Yes 3
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, I am mortified to read your review on The Dutch. Please contact me at gm.wsobe@whotels.com and I will ensure that our Director of Food and Beverage gets in touch with you right away. Best, W SoBe GM More

NY
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2012

I stayed at the W South Beach during Art Basel Miami Beach 2012 (December 4-9), all I can say is: this is the way a hotel should be run. The rooms (back to back reservations with different rooms), were updated, clean and neat, ready on time, and the move was seamless. Hotel staff is very friendly and eager to help.... More

Was this review helpful? Yes 1
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, You came to visit at the best time...Art Basel!! We are so happy you enjoyed the hotel and the fair. WE hope to welcome you back next year again, or hopefully sooner! Happy Holidays! Best, W SoBe GM More

lugano
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 15, 2012

We stayed at the W during our last trip to the States in May and i have to say that it was a memorable experience. I would suggest everybody whos travelling to Miami to try this hotel. Amazing view from all the room!

Was this review helpful? Yes
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, We are so happy you had an amazing stay with us! Thank you for posting your great review on Trip Advisor. We look forward to welcoming you back soon! Happy Holidays! Best, W SoBe GM More

Miami, Florida
Top Contributor
59 reviews 59 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 14, 2012

We stayed at this great hotel during the last week of August, right around the Hurricane Isaac. To start, location is unbeatable, a few steps from the beach and a short walk to Lincoln Road. Then there's the swimming pool, where we spent most of the time. The rooms are fantastic, spacious and the cleanliness throughout the hotel is amazing.... More

Was this review helpful? Yes
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, I am delighted to learn that you had a great stay! How adorable that your 7 year old daughter wanted to stop at the front desk each time to say hello! We look forward to welcoming you back soon! Happy Holidays! Best, W SoBe GM More

NYC
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 11, 2012

I do not know what the few earlier reviewers are complaining about. I have stayed at this property over 7 times. Every time it gets better. I admit It is pricey. so if you do not have the appetite for a 5 star experience go elsewhere its not for you. there are many hotels in Miami. by the way you... More

Was this review helpful? Yes
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, Thank you for such a lovely review! It makes me happy to know that you keep returning and that you enjoy our facilities! We look forward to welcoming you back again and we thank you and appreciate your patronage. Best, W SoBe GM More

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Hotel Summarization (Beta)

What travelers say

  • Pool area(20)
  • Very nice(18)
  • Room service(11)
  • Oasis Suite(7)
  • Bliss spa(5)
  • Lincoln road(5)
  • Ocean drive(4)
  • Lounge chair(4)

Additional Information about W South Beach

Address: 2201 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Price Range (Based on Average Rates): $
Hotel Class:5 star — W South Beach 5*
Number of rooms: 312
Reservation Options:
TripAdvisor is proud to partner with Starwood, Prestigia, Travelocity, TripOnline SA, Despegar.com, HotelTravel.com and Priceline so you can book your W South Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w South Beach Hotel Miami Beach
w Hotels Miami Beach
w Hotel Miami Beach

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