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W South Beach

5.0 of 5 2201 Collins Avenue, Miami Beach, FL 33139
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Certificate of Excellence 2014
W South Beach
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W South Beach
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1,738 reviews from our community

Traveler rating
    1,026
    355
    169
    88
    100
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257
685
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205
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (432)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1738)
  • Mar-May only
    (348)
  • Jun-Aug only
    (512)
  • Sep-Nov only
    (476)
  • Dec-Feb only
    (402)
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There are newer reviews for W South Beach
See the most recent reviews
Atlanta
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 5, 2013 via mobile

We stayed here with our group last weekend in June and love it. The service here was excellent and the staff is amazing. Service at the beach was nice too. I would definitely stay here again. The restaurant Dutch is little pricey but the food is very good. I would stay away from the buffet and order something from the... More 

Was this review helpful? Yes
WSoBeGM, General Manager at W South Beach, responded to this review

Dear Guest, Thank you for posting your experience on Trip Advisor. We are happy that you enjoyed your visit, and I have shared your feedback about The Dutch with our Food and Beverage Director for review. We hope to see you again real soon! Best, W SoBe GM More 

Oakville, Canada
Contributor
20 reviews 20 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 3, 2013

My husband and I joined our good friends for 5 days and had a fantastic time. Ralph (the concierge) went above and beyond to make our time spent there memorable. He took care of all of our restaurant reservations and car reservations. He is the best!! The staff were very friendly. We stayed in the fabulous suite which was spacious... More 

Was this review helpful? Yes
WSoBeGM, General Manager at W South Beach, responded to this review

Dear Guest, Thank you for sharing your feedback with us. We appreciate positive feedback as well as constructive criticism, as we can use your experiences to assist us in future guest expectations! Delighted to know that you found our staff friendly and that Ralph stood out amongst the rest. I will make sure to let him know you mentioned him... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed July 3, 2013

I recently stayed at the w with a friend of mine and it was truly one of the best holidays we've had. We were looked after by gaby who works at the hotel and no request was too big from airport transfers to nba final tickets!! I certainly would recommend this hotel not just to people who wanna see the... More 

Was this review helpful? Yes
WSoBeGM, General Manager at W South Beach, responded to this review

Dear Guest, Thank you for sharing your feedback to the Trip Advisor community! Gaby is a gem, she is always very helpful with our guests and I am happy that she created a memorable experience for you. I will be sure to let her know of your praises! We hope to have the opportunity to welcome you back soon! Best,... More 

miami
1 review
5 of 5 stars Reviewed July 3, 2013

I last stayed at the W in 2009 when it first opened and it was a complete disaster. It was evident that the hotel had just opened and they were experiencing opening pains. I travel to Miami a lot as it's a short flight from where I live. So over the past few years since I last came to the... More 

Was this review helpful? Yes
WSoBeGM, General Manager at W South Beach, responded to this review

Dear Guest, Wow! So happy to hear your experience completely turned around! I will make sure to thank Melissa, Vicky, and Roman for their special attention to make your stay that much more special. We look forward to welcoming you back soon! Best, W SoBe GM More 

Beverly Hills, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 3, 2013

My wife and I actually booked here last minute after a disastrous trip in the Caribbean. I booked the hotel through AMEX fine resorts the day before we went. We checked in with the friendliest staff who put us in their "fabulous" room. These are large rooms on floors 3 though 5 with large balconies and an amazing view of... More 

Was this review helpful? Yes
WSoBeGM, General Manager at W South Beach, responded to this review

Dear Guest, What a sad start to a phenomenal experience in the end! I am so glad our staff was able to turn that frown upside down by providing you with exceptional service. Please let us know when your travels bring you back to us, we hope to welcome you back soon for another memorable fun visit! Best, W SoBe... More 

New York City, New York
Top Contributor
72 reviews 72 reviews
49 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed July 2, 2013

I been here a few times already and it's always been great! I look forward to going each and every time! I really feel like its a second home for me because the staff always seems to remember me by name. It's such a great feeling walking through those doors and everyone is genuinely happy to see you from Matt... More 

Was this review helpful? Yes
WSoBe, Manager at W South Beach, responded to this review

Hello Knicpo, Thank you for your review. We are so happy you love our hotel as much as we do and have made it your second home. We take pride in our service and have sent your shout-outs to our General Manager to share with Matt, Melissa, Ifania, Brain, and our hotel staff. We are looking forward to welcoming you... More 

Miami, Florida, United States
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 1, 2013

From the second you make contact with the W staff, you know you're in good hands. My wife and I celebrated her birthday here. Cristina made sure every single detail was amazing. The property is absolutely gorgeous, the amenities have all been well thought out, the staff is ready to please, and the ambiance is relaxing, luxurious, and cool as... More 

Was this review helpful? Yes
WSoBe, Manager at W South Beach, responded to this review

Hello Alain F, Thank you for your review. We are so happy you stayed with us to celebrate such a special day. We have sent your shout-out to our General Manager to celebrate with Cristina and our staff. We hope to welcome you back soon and please let us know Whatever/Whenever you may need. Best Regards, More 

Mumbai (Bombay), India
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 1, 2013

Pathetic beyond imagination. Never ever stay in a W hotel. Ordered breakfast at W in Miami. First order took one hour. Second order took two hours !! So much so for service. Ordered coffee at the W hotel in Miami at 7 am. It arrived at 12.30 pm after 30 reminders !!!! I will never stay at a W hotel... More 

Was this review helpful? Yes 3
WSoBe, Manager at W South Beach, responded to this review

Hello SinghaniaGautam, Thank you for your feedback. We would like to apologize for the service you received during your stay. We take pride in the service we provide our guests and will be sending your review to our General Manager to address. We would love to speak with you more in regards to your stay. Please email us at wsobesocial@whotels.com... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2013 via mobile

My experience at the W South Beach was Awesome! The view, room, cleanliness, and service all exceeded our expectations. My family was treated as if we were the only guest in this sold out hotel! We cannot say thank you enough. We will definitely be back!

Was this review helpful? Yes 1
WSoBe, Manager at W South Beach, responded to this review

Hello rudyJ99, Thank you for your review. We take pride in the service we provide and love making your stay special. We will be sending your review to our General Manager to celebrate with our hotel staff. We are looking forward to welcoming you back and please let us know Whatever/Whenever you may need. Best Regards, More 

Tampa
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 27, 2013

This hotel was pretty awesome. The $400+ a night was oh so worth it. I felt right at home-they had everything I needed. I'll probably only stay at the "W" from now on. Thanks for making our girl's weekend enjoyable and memorable.

Was this review helpful? Yes 1
WSoBe, Manager at W South Beach, responded to this review

Hello Maddeb10, Thank you for your review. We are so happy you love our hotel as much as we do. We look forward to welcoming you back and please let us know when you plan your next escape. Best Regards, More 

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Hotel Summarization (Beta)

What travelers say

  • Pool area(20)
  • Very nice(18)
  • Room service(11)
  • Oasis Suite(7)
  • Bliss spa(5)
  • Lincoln road(5)
  • Ocean drive(4)
  • Lounge chair(4)

Additional Information about W South Beach

Address: 2201 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W South Beach 5*
Number of rooms: 312
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Starwood, Prestigia, Despegar.com and Priceline so you can book your W South Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w South Beach Hotel Miami Beach
w Hotels Miami Beach
w Hotel Miami Beach
Hotel Style:
#1 Business Hotel in Miami Beach
#5 Romantic Hotel in Miami Beach
#6 Spa Hotel in Miami Beach
#8 Luxury Hotel in Miami Beach
#9 On the Beach Hotel in Miami Beach
#10 Family Hotel in Miami Beach

1,143 photos of this hotel

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