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W South Beach

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2201 Collins Avenue, Miami Beach, FL 33139
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W South Beach
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W South Beach
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1,870 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for W South Beach
See the most recent reviews
Toronto
Top Contributor
66 reviews 66 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed June 11, 2011

We stayed at the W twice before this past awesome week and didn't have great or should i say flawless experiences, however on each occasion we made our challenges well known to senior staff at the hotel not the hotel operators. I have to say I think this hotel is getting better with age and maturing! It was pretty WOW... More 

Was this review helpful? Yes 2
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, Thank you for the extensive review, we are happy you shared your feedback with us and even happier that you keep coming back to the best hotel on South Beach! Thank you for your patronage and we look forward to continuing to welcome you back. Best, W SoBe GM More 

Boca Raton, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2011

I just needed to retrace my steps O.M.O & what a treat awaited me.... The W was buzzing AND it's June. The design,the cordial/knowledgeable staff,the courtesy SUV,the upgrade to Suite,with Panoramic views was the ultimate. It was like being at a retreat,there are so many hideaways in the garden under the indigenous Seagrape,just heavenly. The BAR food,WET TUNA salad ,the... More 

Was this review helpful? Yes
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, What a lovely review! The chocolate sabotage is one of my favorites too, I must confess! So glad you enjoyed our dacility and outlets, hope to see you soon! Best, W SoBe GM More 

Singapore, Singapore
Contributor
20 reviews 20 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed June 8, 2011

In addition to my prior comments, I should point out that there us no wireless Internet signal at the pool and there is no or spotty att reception throughout the property. The hotel also closed the pool at 3 pm for a private event, so be warned. You might not get what you expected. (this is relatively common at many... More 

Was this review helpful? Yes 1
WSouthBeach, Manager at W South Beach, responded to this review

Thank you for your comment about cell signal. We completely agree it is lacking and we are doing something about it. We have already started a massive project to improve the cell signal through out the hotel. We expect to have a temporary AT&T signal being broadcast by July 13th, 2011 and complete coverage for the entire building with all... More 

London
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 8, 2011

We stayed at the W in early May around the US Mother’s Day weekend. Having read all the reviews regarding problems with the service, we were apprehensive about staying here. However we were pleasantly surprised as to how good the hotel, staff and service was during our stay. The hotel wasn’t full when we were there, so that may explain... More 

Was this review helpful? Yes 4
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, Thank you for taking the time to write such an extensive review. This means a lot not only to us but to other readers as well. We are delighted you enjoyed our facilities and we really hope that you have the opportunity to return to us soon! Best, W SoBe GM More 

Singapore, Singapore
Contributor
20 reviews 20 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed June 8, 2011

It is not as ridiculously overpriced as the Setai (where I used to live), but it's still overpriced for what it is, especially since it is looking so worn after such a short time of being open. There were dark stains on the cloth sofa, a huge water mark/stain on the wood credenza, a broken wooden blind, and dirty outdoor... More 

Was this review helpful? Yes 1
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, I am sorry you were less than satisfied with your recent visit. We do value or SPG Gold and Platinum members, and we do the best we can to accomodate the perks of the program based on availability, and I am sorry we could not fulfill your wishes requested during this visit. Best, W SoBe GM More 

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 6, 2011

I want to clarify my review re:customer service. Honestly every waitress, bartender, pool attendant and retail sales person was wonderful. We were with a group of 6 rooms for a family 90th birthday. The staff was extremely helpful while we were there..but the mark of a superior hotel is how they treat you after you've checked out and have paid.... More 

Was this review helpful? Yes 1
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, I am glad you had a fun and memorable 90th birthday weekend celebrating with your family. I am shocked and displeased to read about your experience post departure with your bag. I wish you would have contacted me directly and I would have investigated the matter immediately and I apologize you recieved the run around from our staff.... More 

Chicago, Illinois
Top Contributor
50 reviews 50 reviews
39 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed June 2, 2011

Our stay in Sobe was over a weekend - 2 nights. Large room with spacious balcony facing the ocean. Very comfortable. Ordered room service for bfast and it was just ok. Not noisy at all. Slept well. We had lunch on the beach and it was fine. Great time. Very W !

Was this review helpful? Yes
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, Albeit a short stay, so glad to hear it was a great visit and that you enjoyed our facilities. We hope to see you again for a longer period of time next visit! Best, W SoBe GM More 

Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed June 1, 2011

The hotel was amazing and we loved every bit of it! The decor is very chic and contemporary! We were upgraded to the Oasis Suite which was gorgeous. The staff at the hotel (from the managers to the door men) were very pleasant, welcoming and helpful which was surprising after some of the reviews i had read prior to visiting.... More 

Was this review helpful? Yes
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, The Oasis Suite is definitely one of my favorite suites in the hotel! Spacious and lovely, and chic as you mentioned. So glad you enjoyed your room and our facilities. Come back and visit soon! Best Regards, W SoBe GM More 

San Juan, Puerto Rico
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 30, 2011

I was amazed by every aspect of this hotel! The location, the hotel facilities, the room, the food, the service! Every little detail left me wanting to stay more than one night! This is the hotel to stay at if you are young, fun loving, and want to feel fabulous and like at home. The check in process was smooth... More 

Was this review helpful? Yes
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, Wow! What a lovely visit and 1802 is a great room with amazing views! So glad you had the chance to utilize some of the fun services we offer and that you enjoyed the hotel altogether. Hope to welcome you back soon! Best, W SoBe GM More 

Bedfordshire
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 26, 2011

The hotel is located at the end of South Beach and about a 15 minute walk to Lincoln Road. It is cool, trendy, uber chic and a fantastic people watching venue. The service overall is of an extremely high calibre but the majority of staff (all of whom are extremely beautiful) can appear to be a little preoccupied with their... More 

Was this review helpful? Yes
WSoBeGM, Manager at W South Beach, responded to this review

Dear Guest, Thank you for sharing your experience and so delighted you had an amazing visit, and a great time at the night club!!! So happy we created some fun memories for you and your group. Hope to see you soon! Best, W SoBe GM More 

Hotel Review Summarization

What travelers say

  • Pool area(20)
  • Very nice(18)
  • Room service(11)
  • Oasis Suite(6)
  • Bliss spa(4)
  • Lincoln road(4)
  • Ocean drive(3)
  • Lounge chair(3)
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Amenities (3)
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Beach (18)
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Pool (86)
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Spectacular Studio (167)
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The Hotel (106)

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Room/suite (6)
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Other (4)
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