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W South Beach

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2201 Collins Avenue, Miami Beach, FL 33139
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W South Beach
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2,109 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (528)
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There are newer reviews for W South Beach
See the most recent reviews
New York City, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 9, 2013

This hotel is beautiful and decorated in a great Miami style. The staff were nice, unfortunately our trip was spoiled when I brought my son to play in a small grass area and found used condoms in the grass. I told a staff member at the front desk but it took over an hour for somebody to come and clean... More 

Was this review helpful? Yes
WSoBe, Manager at W South Beach, responded to this review

Hello Tory M, Thank you for your review. We are so happy you stayed with us during your recent escape to South Beach. We would like to apologize for the incident you and your son encountered while enjoying the hotel. We will be sending your feedback to our General Manager to address with our staff. We hope you will consider... More 

1 review
5 of 5 stars Reviewed August 7, 2013

This was my first time staying at the W hotel in South Beach. What an amazing hotel. The rooms the service and the hotel employees are a pleasure to deal with. They are truly there to make you happy. One particular employee really stood out from the whatever whenever. His name was Cliff Booker from the front desk, he was... More 

Was this review helpful? Yes
WSoBeGM, General Manager at W South Beach, responded to this review

Dear Dalia and Irina, What a great review, thank you! Cliff is Stellar, and we are glad you feel the same way. We will make sure to let him know you spoke so highly of him and we are so happy that he made your visit amazing. We look forward to welcoming you back again soon for another phenomenal stay!... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 6, 2013

I rented the Wow suite for my wife's birthday and couldn't be more impressed. Gabriella Di Falco, a W Insider, really took care of all of our needs, including having a bartender at our suite for the night!! The hotel, the suite and the additional rooms we booked for the trip were outstanding, and I highly recommend it for anyone... More 

Was this review helpful? Yes
WSoBeGM, General Manager at W South Beach, responded to this review

Dear Guest, We are delighted that Gaby made your visit so special and memorable, she is lovely! And I will make sure to let her know you mentioned her in your review. We hope to see you again soon to create some more fun and memorable moments for you. Thanks for the kind words! Best, W SoBe GM More 

New York, New York, United States
2 reviews
5 of 5 stars Reviewed August 5, 2013

I just spent a weekend here with 5 of my friends, and we had a wonderful time. We chose this place because it's right on the beach, has a bliss spa right in it, and some great restaurant options. The hotel staff are wonderful and go out of their way to make your stay memorable. The rooms are immaculate and... More 

Was this review helpful? Yes
WSoBeGM, General Manager at W South Beach, responded to this review

Dear Guest, Thank you for posting such a great review, we are so happy you enjoyed your stay! We look forward to welcoming you back, hopefully in the near future, for another fun and memorable visit. Thanks again! Best, W SoBe GM More 

Brussels, Belgium
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 2, 2013

One more great W property. Great location as usual with amazing views on South Beach and beautiful interior design. Everything is pretty much what you expect from a W. Mr Chow restaurant is also great. The downsides are : The renovation of the adjacent Hotel which is extremely noisy during the day. Of course this is out of the hotel's... More 

Was this review helpful? Yes
WSoBeGM, General Manager at W South Beach, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor. We are delighted that you enjoyed the design of the hotel as well as the amenities we have to offer. However, we are sorry to learn that your visit was disrupted by the construction going on next door. We hope that the next time you visit construction will have... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 2, 2013 via mobile

I have just had a fantastic time in Mexico and was expecting a similar stay at the W at the recommendation of my travel agent . Well he couldn't be more wrong. When we arrived at 430 pm the room still wasn't ready when we finally were allowed in the room it was nice and clean, the terrace however was... More 

Was this review helpful? Yes 3
WSoBeGM, General Manager at W South Beach, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor. I am very sorry that your visit did not live to the standards as your recent visit to Mexico. I apologize that the club and construction nose kept you awake. Regretfully the construction taking place is at the hotel next door, we expect construction to seize in the near... More 

New Jersey
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 31, 2013

Just got home yesterday from my favorite and future home South Beach. The W Hotel always makes our stay pleasurable and convinced us we should stay anywhere else. Just wanted to say Way To Go & Never Change!!!!!

Was this review helpful? Yes
WSoBeGM, General Manager at W South Beach, responded to this review

Dear Guest, Thank you for your continued patronage as we are delighted you choose to stay with us every time you visit Miami. You mention future homeowner...hopefully that means you are purchasing a unit with us, that would be lovely! We look forward to calling W South Beach your home in the near future. Best, W SoBe GM More 

Aliso Viejo, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 31, 2013

This upscale hotel was a gem in Miami. Other than it's world class amenities, the staff lived up to it's "Whatever, Whenever" service. Specifically, Joseph Johnson was a pleasure to work with. He not only helped us deal with a challenging transportation issue upon our arrival to the hotel, Joseph was attentive and acted quickly when I realized I forgot... More 

Was this review helpful? Yes
WSoBeGM, General Manager at W South Beach, responded to this review

Dear Guest, Thank you for posting a review on Trip Advisor. We are so happy you enjoyed the hotel and our facilities, and what makes your comments more special is the fact that Joseph Johnson was kind enough to assist and follow through with your laptop. I have ensured to let him and our team know of your comments, we... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed July 31, 2013

When I travel I am an absolute nut about researching every hotel, restaurant, etc in the area before choosing one. The W hotel was an easy choice because after narrowing it down to three hotels in South Beach the W was the one to go above and beyond. I called three separate hotels asking for a room with a great... More 

Was this review helpful? Yes
WSoBeGM, General Manager at W South Beach, responded to this review

Dear Guest, What an amazing review! Thank you for going above and beyond in taking so much time to write such an in depth review, broken down by area and experience. I will ensure to let each department know how much you appreciated them and their services, and thank you for letting the trip advisor community know how much you... More 

Breinigsville, Pennsylvania
1 review
5 of 5 stars Reviewed July 29, 2013

From the moment the doors open to this stunning hotel, you feel like you are in paradise. The cold air, the W signature smells, and the inviting decor pull you in immediately. Our trip was five days in July 2013 and our W experience began before we arrived. Jose and Diego, two of W South Beach's outstanding concierge team, made... More 

Was this review helpful? Yes
WSoBeGM, General Manager at W South Beach, responded to this review

Dear Guest, Thank you for taking the time to post such a detailed review for the trip advisor community to read about. I am so glad Jose and Diego were at your service to make your stay that much more pleasurable. I am sorry that the Fabulous Room did not meet your expectations, however I am happy that our team... More 

Hotel Review Summarization

What travelers say

  • Pool area(16)
  • Very nice(16)
  • Room service(10)
  • Oasis Suite(5)
  • Bliss spa(4)
  • Lounge chair(3)
  • Ocean drive(3)
  • Lincoln road(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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