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SLS South Beach

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1701 Collins Avenue, Miami Beach, FL 33139
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SLS South Beach
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SLS South Beach
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972 reviews from our community

Traveler rating
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    68
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

On a recent trip to Miami my sister and I decided to try a number of bars in the South Beach area. There is a red carpet on entry to the SLS which lines the stairs and adds to the Hollywood glam feel of the place. We had been recommended SLS by a number of people. It has a number... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

Only one pool of two open. I planned on relaxing at the quiet pool not the party pool. Booked for the two pools. Should have been notified this was the case as the hotel knew they were hosting a music festival the week prior and they would not have the pool open. Even as I checked in they assured me... More 

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Chicago, Illinois
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have stayed at the Fountain Bleu, Shore Club, the Ganseevort, and Mondrian. The SLS is my favorite hotel of all of them. The room is extremely small, but the location is awesome, the beach area is one of the coolest on the strip and overall the hotel is just swanky. The restaurants are really good as well. Service was... More 

Was this review helpful? Yes
SBE L, General Manager at SLS South Beach, responded to this review

Dear Elliot H, Thanks for such a great review and for placing SLS above other amazing hotel brands! We appreciate the nice words and we hote to see you again really soon! Sincerely, Florencia Gariboldi General Manager More 

Toronto
Top Contributor
141 reviews 141 reviews
93 hotel reviews
260 helpful votes 260 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Location: Excellent on the ocean Hotel: Much has been written, it is a "cool" hotel that is trying to be exclusive to the rich and famous. Small lobby that incorporates a restaurant. Not designed to sit and use your iPad. Room: We had a very small but nice clean room. As I understand it as this is a historical hotel... More 

Was this review helpful? Yes
SBE L, General Manager at SLS South Beach, responded to this review

Dear LMC_Canada, Thanks for taking the time to write such a great review. I see we hit the mark on several item but missed a few. We have taken some of your points and used them as a training tool in some areas. We hope we get the chance to welcome you back again. Please call me for any future... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

I have to say I LOVED my stay at SLS. My initial visit was to view the hotel for my Lifestyle Concierge business, so I can refer my clients to the hotel. So, the only way I can truly experience the hotel and what they had to offer was to stay a couple nights. The staff were amazing, Kinson, Jose... More 

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Saint Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

An Ocean View room for 800+$ of the size of a show box. What shame to offer a mouse trap like this selling as a luxury room. The bath room was even worth. The room was vibrating due to some monkey noise of a disc jockey next door and the music hammering a the pool. Another room was not available... More 

Was this review helpful? Yes 1
New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

The Short Version: You will only hear from hotel staff when they want to upsell you something or you are violating their precious pool club that appears to be part of the hotel but most definitely is not. 99% of the staff is incompetent and will act like you are burdening them should you ask for their help. The laundry... More 

Was this review helpful? Yes 1
SBE L, General Manager at SLS South Beach, responded to this review

Dear Lea L, Thanks for taking the time to give us feedback. We take honest comments from people like you very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve! I am sorry about the situations you encountered at our hotel, they are pretty rare, but that doesn’t make it any more... More 

New York City, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

This is the worst hotel I have EVER stayed in! The service was awful. Staff was rude. When we were checking out it took over 25 minutes for them to bring us our baggage that we stored. Housekeeping did not come until 4pm each day despite repeated requests for them to come earlier. There is ONE server working the entire... More 

Was this review helpful? Yes 4
New Jersey
Top Contributor
53 reviews 53 reviews
21 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 1 week ago

We wanted to stay at new and different hotels while in Miami Beach & Miami too. We arrived two days before our cruise to enjoy Miami Beach. Arrived Thursday at 11:20 a.m., only one person at the reception area. It took 25 minutes to check in and there were only two people ahead of me. Room nice but small. We... More 

Was this review helpful? Yes 1
SBE L, General Manager at SLS South Beach, responded to this review

Dear zack477, Thanks for taking the time to write such an extensive and detailed review. It is clear that your experience wasn't an all out success and for that I trully apologize. I sincerely hope you give us the chance to make it up to you and agree to discuss your stay with me. If you do so, please reach... More 

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Don't stay here! The property is nothing more than an excuse for a trendy restaurant and a pool club. Service only tuned to the restaurant and drunk club goers not hotel guests. Really awful service all the way around. Even service by the beach was atrocious. SLS had 1 guy working beach f&b service on Saturday and Sunday (kinda important... More 

Was this review helpful? Yes 1
SBE L, General Manager at SLS South Beach, responded to this review

Dear jcbloom1, Thanks for taking the time to write a review of our property although we would have loved a positive one! I am sorry you were disappointed about several issues during your stay and I am deeply sorry we were not able to accommodate your needs including the early departure. It is my understanding that our Managers discussed the... More 

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